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Trust Works!电子书

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305人正在读 | 0人评论 6.2

作       者:Blanchard, Ken

出  版  社:William Morrow

出版时间:2013-04-01

字       数:12.9万

所属分类: 进口书 > 外文原版书 > 经管/金融

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  • 读书简介
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Trust Works! How to build it How to keep it In this enlightening guide developed from his popular Trust Works! training program, #1 bestselling author and management guru Ken Blanchard turns his vast knowledge and insight to one of the most timely and complex issues that affects all areas of our lives. Once upon a time, a dog and a cat lived together with other animals and the humans who cared for them. But canine and feline did not trust each other a situation that led to fighting, backbiting, and sabotaging that soon affected the whole household. Unless their conflict was resolved, all of the pets would lose their home. Fortunately, a wise old parrot stepped in, teaching dog and cat the ABCDs of trust. As each became aware of the unconscious behaviors at the root of their hostility, dog and cat discovered how to change their behavior a mutual transformation that created a happy, productive environment for all. In Trust Works! Ken Blanchard applies that fable to real-life situations to show anyone how to get along better with those around them. He outlines his ABCD trust model and uses it to address the factors that lead to discord, including low morale, miscommunication, poor response to problems and issues, and dysfunctional leadership. In today polarized society, building trust and sustaining it has never been more important or seemingly elusive. Trust Works! provides a common language and essential skills that can replace dissension with peace and cooperation and help us all work together productively and in harmony.
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Contents

Introduction by Cynthia Olmstead

Some Perspective Before You Read This Story

Part I—A Tale of Trust

Broken Trust

A Matter of Perception

Ready and Able

Believe It or Not

The Connection

It All Depends

A Terrible Blow

A Test of Trust

Moving On

How Trustworthy Do You Think You Are?

Scoring Your Self-Assessment

Part II—Trust-Building Resources: Applying the ABCD Trust Model™ to Real Life

Trust Busters and Trust Boosters: Understanding How Behaviors Affect Trust

Checking Your Self-Perception: Invite Others to Assess You

Learning to Diagnose Trust Issues: How to Recognize Trust Busters

Learning to Have Trust Conversations: The Importance of Perception

Applying the ABCD Trust Model™ to Your Own life

Rebuilding Damaged Trust

Building Trust in Organizations: A Message for Leaders

Appendix: How Trustworthy Do You Think I Am?

Acknowledgments

Excerpt from The New One Minute Manager

Chapter 1

Chapter 2

About the Authors

Advance Praise for Trust Works!

Also by Ken Blanchard

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Copyright

About the Publisher

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