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Best Practices: Difficult People电子书

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3人正在读 | 0人评论 6.2

作       者:Hoover, John

出  版  社:HarperCollins e-books

出版时间:2009-10-01

字       数:109.4万

所属分类: 进口书 > 外文原版书 > 经管/金融

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  • 读书简介
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Every office has someone who's no fun to be around. But getting along with that person and managing them effectively can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how.Learn to: Recognize why and when people act out Identify different types of difficult people Cope with difficult behavior Get the most out of trouble employees Nurture a harmonious work environment The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.
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Cover

Title Page

Contents

Preface

HOW DIFFICULT PEOPLE AFFECT THE WORKPLACE

The Cost of Difficult People

Why Are Difficult People So Difficult?

UNDERSTANDING DIFFICULT PEOPLE

The Slave Driver

The Black Hole

The Minutiae Monster

The Busybody

The Recluse

The Bully

The Liar

The Outlaw

The Blamer-Complainer

The Know-It-All

Be Prepared for Anything

HOW TO HANDLE DIFFICULT PEOPLE

Why Not Just Fire the Person?

The Art of Constructive Confrontation

The Constructive Confrontation Cycle

Progressive Discipline

Termination

What If the Problem Is Your Boss or a Peer?

Recommended Reading

Searchable Terms

About the Author

Credits

Copyright

About the Publisher

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