本书是校企合作研究的成果,是酒店类实训教材,符合酒店培训的实际和大中专学生的需求,编写者是海南省**的国家骨干高职院校的专业教师,具有较高的职称和专业水平,先后编写过同类图书,在全国职业院校中有一定影响力。
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前言
Chapter 1 Front Office Department(前厅部)
Unit 1 Concierge Service 门房服务
Unit 2 Information Service 问询服务
Unit 3 Check-in 登记入住
Unit 4 Exchanging Foreign Currency外币兑换
Unit 5 Business Center 商务中心
Unit 6 Check-out 结账离店
Chapter 2 Housekeeping Department(客房部)
Unit 1 Cleaning the Room 打扫房间
Unit 2 Maintenance Service 维修服务
Unit 3 Laundry Service 洗衣服务
Chapter 3 Food and Beverage Department(餐饮部)
Unit 1 Taking Reservations 餐厅预订
Unit 2 Welcoming Guests 迎宾与餐桌引座
Unit 3 Serving in a Chinese Restaurant 中餐厅服务
Unit 4 Serving in a Western Restaurant 西餐厅服务
Unit 5 Serving in a Korean Restaurant 韩式餐厅服务
Unit 6 Serving in a Japanese Restaurant 日式餐厅服务
Unit 7 Serving in a Thai Restaurant 泰式餐厅服务
Unit 8 Serving in a Russian Restaurant 俄式餐厅服务
Unit 9 Serving in the Beach Bar 沙滩吧服务
Unit 10 Room Service 送餐服务
Chapter 4 Health and Recreation Service(康乐服务)
Unit 1 SPA Service 水疗服务
Unit 2 Gym Service 健身房服务
Unit 3 Ballroom Service 舞厅服务
Unit 4 Beauty Salon Service 美发沙龙服务
Chapter 5 Human Resources Department(人力资源部)
Unit 1 Making an Interview Appointment 面试预约
Unit 2 Conducting the Interview 进行面试
Unit 3 Training 培训
Chapter 6 Sales and Marketing Department(销售部)
Unit 1 Making Reservations 预订
Unit 2 Advertising 广告促销
Unit 3 Receiving VIP Guests 接待贵宾
Chapter 7 Administration Department(行政部)
Unit 1 Reception 接待
Unit 2 Making and Answering Phone Calls 接听电话
References 参考文献
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