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ServiceNow Cookbook电子书

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67人正在读 | 0人评论 9.8

作       者:Ashish Rudra Srivastava

出  版  社:Packt Publishing

出版时间:2017-02-01

字       数:73.8万

所属分类: 进口书 > 外文原版书 > 电脑/网络

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Over 50 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently About This Book Solve problems and challenges encountered while implementing or using ServiceNow in your organization Helps you build core administration, management, and maintenance skills to automate and orchestrate your IT environment Comes with recipes to improve the way you design and create automated workflows Who This Book Is For This book targets IT professionals and administrators who have some experience of working with ServiceNow already and are looking to solve regular or unique problems that surface when using ServiceNow. It’s advisable to have a basic level of administration experience with ServiceNow. Familiarity with JavaScript is assumed. What You Will Learn Grasp the basics, such as entering and navigation, required to implement ServiceNow Perform core configuration and management tasks Use the ServiceNow plugins to manage development Build and publish custom applications for service management Design data-driven apps to connect with outside worlds by getting into Client and server *ing Configure alerts and notifications and understand e-mail troubleshooting and watermarking Build and configure reports to set up your dashboard as per the requirement Create and configure workflow activities In Detail ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we’ll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. Style and approach This book follows a recipe-based problem-solution approach to address and dispel challenges faced when implementing and using ServiceNow on a regular basis. It will act as a quick solution when trying to solve specific problems without having to read an exhaustive tutorial.
目录展开

ServiceNow Cookbook

ServiceNow Cookbook

ServiceNow Cookbook

ServiceNow Cookbook

ServiceNow Cookbook

ServiceNow Cookbook

Credits

Credits

Credits

About the Author

About the Author

About the Author

About the Reviewer

About the Reviewer

About the Reviewer

www.PacktPub.com

www.PacktPub.com

www.PacktPub.com

Why subscribe?

Why subscribe?

Why subscribe?

Customer Feedback

Customer Feedback

Customer Feedback

Preface

Preface

Preface

What this book covers

What this book covers

What this book covers

What you need for this book

What you need for this book

What you need for this book

Who this book is for

Who this book is for

Who this book is for

Sections

Sections

Sections

Getting ready

Getting ready

Getting ready

How to do it…

How to do it…

How to do it…

How it works…

How it works…

How it works…

There's more…

There's more…

There's more…

See also

See also

See also

Conventions

Conventions

Conventions

Reader feedback

Reader feedback

Reader feedback

Customer support

Customer support

Customer support

Downloading the example code

Downloading the example code

Downloading the example code

Downloading the color images of this book

Downloading the color images of this book

Downloading the color images of this book

Errata

Errata

Errata

Piracy

Piracy

Piracy

Questions

Questions

Questions

1. Getting Started with Service-Now

1. Getting Started with Service-Now

1. Getting Started with Service-Now

Introduction

Introduction

Introduction

Service-Now prerequisites

Service-Now prerequisites

Service-Now prerequisites

Service-Now and the ITIL framework

Service-Now and the ITIL framework

Service-Now and the ITIL framework

How it works...

How it works...

How it works...

See also

See also

See also

Understanding Service-Now procurement

Understanding Service-Now procurement

Understanding Service-Now procurement

Understanding Service-Now roles and licensing

Understanding Service-Now roles and licensing

Understanding Service-Now roles and licensing

There's more…

There's more…

There's more…

Understanding the Service-Now setup

Understanding the Service-Now setup

Understanding the Service-Now setup

Accessing the Service-Now application

Accessing the Service-Now application

Accessing the Service-Now application

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

How it works...

How it works...

How it works...

There's more…

There's more…

There's more…

See also

See also

See also

Microsoft Active Directory authentication

Microsoft Active Directory authentication

Microsoft Active Directory authentication

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

How it works...

How it works...

How it works...

There's more...

There's more...

There's more...

Logging in to the Service-Now application portal or end user view

Logging in to the Service-Now application portal or end user view

Logging in to the Service-Now application portal or end user view

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

There's more…

There's more…

There's more…

See also

See also

See also

Creating service requests from the Service-Now portal

Creating service requests from the Service-Now portal

Creating service requests from the Service-Now portal

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

There's more…

There's more…

There's more…

Understanding the Service-Now IT view

Understanding the Service-Now IT view

Understanding the Service-Now IT view

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

How it works...

How it works...

How it works...

There's more…

There's more…

There's more…

See also

See also

See also

Understanding Service-Now's self-service application

Understanding Service-Now's self-service application

Understanding Service-Now's self-service application

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

See also

See also

See also

Understanding Service-Now's service desk application

Understanding Service-Now's service desk application

Understanding Service-Now's service desk application

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Understand unique record identifier

Understand unique record identifier

Understand unique record identifier

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

There's more…

There's more…

There's more…

See also

See also

See also

Using the incident management application

Using the incident management application

Using the incident management application

Getting ready

Getting ready

Getting ready

How to do it…

How to do it…

How to do it…

How it works…

How it works…

How it works…

There's more…

There's more…

There's more…

See also

See also

See also

Using the related lists of applications

Using the related lists of applications

Using the related lists of applications

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

See also

See also

See also

Using the problem management application

Using the problem management application

Using the problem management application

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

How it works...

How it works...

How it works...

There's more…

There's more…

There's more…

Using the change management application

Using the change management application

Using the change management application

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

There's more…

There's more…

There's more…

See also

See also

See also

Creating the change/problem task from the incident task

Creating the change/problem task from the incident task

Creating the change/problem task from the incident task

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

2. Performing Core Configuration and Management Tasks

2. Performing Core Configuration and Management Tasks

2. Performing Core Configuration and Management Tasks

Introduction

Introduction

Introduction

Setting up basic configuration

Setting up basic configuration

Setting up basic configuration

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Understanding LDAP servers

Understanding LDAP servers

Understanding LDAP servers

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Understanding user administration

Understanding user administration

Understanding user administration

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Understanding group administration

Understanding group administration

Understanding group administration

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Using service-now plugins

Using service-now plugins

Using service-now plugins

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Configuring the Service-Now form

Configuring the Service-Now form

Configuring the Service-Now form

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

There's more…

There's more…

There's more…

See also

See also

See also

Configuring UI policies on Service-Now forms

Configuring UI policies on Service-Now forms

Configuring UI policies on Service-Now forms

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Configuring UI actions on forms

Configuring UI actions on forms

Configuring UI actions on forms

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Understanding deployments or update sets

Understanding deployments or update sets

Understanding deployments or update sets

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

There's more…

There's more…

There's more…

See also

See also

See also

Getting into CMDB

Getting into CMDB

Getting into CMDB

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

There's more…

There's more…

There's more…

See also

See also

See also

Setting up an SLA/OLA/underpinning contract

Setting up an SLA/OLA/underpinning contract

Setting up an SLA/OLA/underpinning contract

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

See also

See also

See also

Setting up system rules

Setting up system rules

Setting up system rules

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

There's more…

There's more…

There's more…

Understanding the system dictionary

Understanding the system dictionary

Understanding the system dictionary

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Understanding the Service-Now tables schema

Understanding the Service-Now tables schema

Understanding the Service-Now tables schema

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Getting into system security

Getting into system security

Getting into system security

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

There's more…

There's more…

There's more…

3. Building Data-Driven Application

3. Building Data-Driven Application

3. Building Data-Driven Application

Introduction

Introduction

Introduction

Starting a new application

Starting a new application

Starting a new application

Getting ready

Getting ready

Getting ready

How to do it…

How to do it…

How to do it…

Getting into new modules

Getting into new modules

Getting into new modules

Getting ready

Getting ready

Getting ready

How to do it…

How to do it…

How to do it…

Getting into the client script

Getting into the client script

Getting into the client script

Getting ready

Getting ready

Getting ready

How to do it…

How to do it…

How to do it…

Getting into the server-side script

Getting into the server-side script

Getting into the server-side script

Getting ready

Getting ready

Getting ready

How to do it…

How to do it…

How to do it…

Understanding the team development plugin

Understanding the team development plugin

Understanding the team development plugin

Getting ready

Getting ready

Getting ready

How to do it…

How to do it…

How to do it…

Understand web services

Understand web services

Understand web services

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

See also

See also

See also

Understanding development best practice

Understanding development best practice

Understanding development best practice

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

4. Configuring Alerts and Notifications

4. Configuring Alerts and Notifications

4. Configuring Alerts and Notifications

Introduction

Introduction

Introduction

Understanding the Service-Now system mailbox

Understanding the Service-Now system mailbox

Understanding the Service-Now system mailbox

Getting ready

Getting ready

Getting ready

How to do it…

How to do it…

How to do it…

Creating a new e-mail notification

Creating a new e-mail notification

Creating a new e-mail notification

Getting ready

Getting ready

Getting ready

How to do it…

How to do it…

How to do it…

Creating an e-mail template

Creating an e-mail template

Creating an e-mail template

Getting ready

Getting ready

Getting ready

How to do it…

How to do it…

How to do it…

Creating an e-mail notification script

Creating an e-mail notification script

Creating an e-mail notification script

Getting ready

Getting ready

Getting ready

How to do it…

How to do it…

How to do it…

Setting up an inbound e-mail action

Setting up an inbound e-mail action

Setting up an inbound e-mail action

Getting ready

Getting ready

Getting ready

How to do it…

How to do it…

How to do it…

Inbound e-mail action - new

Inbound e-mail action - new

Inbound e-mail action - new

Getting ready

Getting ready

Getting ready

How to do it…

How to do it…

How to do it…

Inbound e-mail action - forward

Inbound e-mail action - forward

Inbound e-mail action - forward

Getting ready

Getting ready

Getting ready

How to do it…

How to do it…

How to do it…

Inbound e-mail action - reply

Inbound e-mail action - reply

Inbound e-mail action - reply

Getting ready

Getting ready

Getting ready

How to do it…

How to do it…

How to do it…

There's more...

There's more...

There's more...

E-mail Notification by event registry

E-mail Notification by event registry

E-mail Notification by event registry

Getting ready

Getting ready

Getting ready

How to do it…

How to do it…

How to do it…

E-mail notification troubleshooting

E-mail notification troubleshooting

E-mail notification troubleshooting

Getting ready

Getting ready

Getting ready

How to do it…

How to do it…

How to do it…

5. Building and Configuring Reports

5. Building and Configuring Reports

5. Building and Configuring Reports

Introduction

Introduction

Introduction

Viewing and running reports

Viewing and running reports

Viewing and running reports

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Creating new reports

Creating new reports

Creating new reports

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Scheduling reports

Scheduling reports

Scheduling reports

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

There's more…

There's more…

There's more…

Sending multiple reports in one e-mail

Sending multiple reports in one e-mail

Sending multiple reports in one e-mail

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Creating a table-specific report module

Creating a table-specific report module

Creating a table-specific report module

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Creating a dashboard

Creating a dashboard

Creating a dashboard

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Including the date in a report's e-mail notification

Including the date in a report's e-mail notification

Including the date in a report's e-mail notification

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Working with the report's header and footer template

Working with the report's header and footer template

Working with the report's header and footer template

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Working with the report sources

Working with the report sources

Working with the report sources

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Working with the report range

Working with the report range

Working with the report range

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Creating a database view

Creating a database view

Creating a database view

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

6. Creating and Configuring Workflow Activities

6. Creating and Configuring Workflow Activities

6. Creating and Configuring Workflow Activities

Introduction

Introduction

Introduction

Understanding the Service-Now workflow

Understanding the Service-Now workflow

Understanding the Service-Now workflow

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Attaching a workflow with the service catalog

Attaching a workflow with the service catalog

Attaching a workflow with the service catalog

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Attaching workflows with current/new modules

Attaching workflows with current/new modules

Attaching workflows with current/new modules

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

There's more…

There's more…

There's more…

Workflow troubleshooting

Workflow troubleshooting

Workflow troubleshooting

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Setting up an approval activity

Setting up an approval activity

Setting up an approval activity

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Working with condition activities

Working with condition activities

Working with condition activities

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Working with task activities

Working with task activities

Working with task activities

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Working with workflow utilities

Working with workflow utilities

Working with workflow utilities

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Setting up e-mail notifications from workflows

Setting up e-mail notifications from workflows

Setting up e-mail notifications from workflows

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

How to configure a timer in workflows

How to configure a timer in workflows

How to configure a timer in workflows

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Understanding the approval engine

Understanding the approval engine

Understanding the approval engine

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

7. Auditing and Diagnosing Service-Now

7. Auditing and Diagnosing Service-Now

7. Auditing and Diagnosing Service-Now

Understanding auditing in Service-Now

Understanding auditing in Service-Now

Understanding auditing in Service-Now

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Working with auditing tables

Working with auditing tables

Working with auditing tables

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

There's more…

There's more…

There's more…

See also

See also

See also

Understanding Service-Now upgrades

Understanding Service-Now upgrades

Understanding Service-Now upgrades

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Working with system logs

Working with system logs

Working with system logs

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

There's more…

There's more…

There's more…

See also

See also

See also

System diagnostics

System diagnostics

System diagnostics

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Working with background scripts

Working with background scripts

Working with background scripts

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Working with Field Watcher

Working with Field Watcher

Working with Field Watcher

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

Working with JavaScript logs

Working with JavaScript logs

Working with JavaScript logs

Getting ready

Getting ready

Getting ready

How to do it...

How to do it...

How to do it...

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