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Critical Conflicts Defined
Keeping Silent or Becoming Violent
Determine the Problem and Decide if you will Act
Is there a problem, and what is it specifically?
Okay, there’s a problem. Should I confront the individual about the issue?
Disassemble the Dilemma
Determine the source of your discomfort.
Narrow it down clearly.
Content, Pattern, Relationship (CPR)
Content (C)
Pattern (P)
Relationships (R)
Controlling the Climate
The Road to Real Change
Identify Differences
Create an atmosphere of security.
Bring up your own background.
Ask questions to close the beginning…
Use the Situation to get things moving!
Tailor your Techniques to Fit the Circumstances
Wrap Things up Right
People get moving if they have to pay.
Talk about the difference between imposed and natural consequences.
Bonus! Sample Chapters of the book:
Crucial Aspect Recognition and Identification
Elimination of any Remaining Aspects
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