In this book, personal development coach Mary Hartley explains the secrets of assertiveness - of how to communicate with other people in ways that are confident, effective, but also considerate. Mary reveals the simple steps you can take to help you relate to other people honestly and openly in every area of your life - at work, with your friends and family and in your love life. You will discover that you can be true to yourself and your needs without hurting or diminishing other people.展开