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新手学外贸函电一本通电子书

        特别附赠案例音频,听与说同步练习,学得精对书的情景实例录制了对应的音频文件,只需二维码扫描,方便对听力与口语行同步练习。专业外贸英语实用函电,助外贸人员快速门信函表达中英文对照,简单易学,精选外贸情境实例,实用有效

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作       者:朱菲菲

出  版  社:中国铁道出版社有限公司

出版时间:2018-06-01

字       数:19.3万

所属分类: 经管/励志 > 管理 > 商务沟通

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  • 读书简介
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  • 读书简介
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新手学外贸函电一本通全面介绍外贸业务各流程中需要用到的英文函电的书籍。 全书共10章,主要包括三部分, 一部分介绍一些外贸函电常用术语; 第二部分介绍具体的外贸业务各流程需要用到的函电,包括签订单函电、议价函电和索赔函电等; 第三部分介绍从事外贸活动还需要用到的其他外贸函电,包括祝贺函电和问候函电等。 书里针对具体的外贸业务而编写,从实际出发,通过大量常用词汇和情境实例,真实展示在外贸实战中专业的英文函电。帮助外贸人员在短时间内学会得体的英文商务信函表达,从而更好地与客户沟通。<br/>【推荐语】<br/>        特别附赠案例音频,听与说同步练习,学得精对书的情景实例录制了对应的音频文件,只需二维码扫描,方便对听力与口语行同步练习。专业外贸英语实用函电,助外贸人员快速门信函表达中英文对照,简单易学,精选外贸情境实例,实用有效<br/>
目录展开

内容简介

前言

CHAP 01 外贸函电基础知识Basic Knowledge of Foreign Trade Letters

PART 1 外贸Foreign Trade

PART 2 外贸函电常用术语Essential Terms of Foreign Trade Letters

PART 3 外贸函电Foreign Trade Letters

CHAP 02 发展客户拉业务Develop Customer and Service

PART 1 资信调查函电Credit Investigation Letter

PART 2 预约会面函电Appointment Letter

PART 3 会面后的跟进工作Follow Up After Meeting

CHAP 03 开发信与促销信Sales Letters and Promotion Letters

PART 1 开发信Sales Letter

PART 2 促销信Promotion Letter

PART 3 代理函电Agent Letter

CHAP 04 订单操作函电Order Operation Letters

Unit 2

具体询盘A Specific Inquiry

Unit 3

回复无效的询盘Response to an Invalid Inquiry

Unit 4

回复目的不明的询盘Response to an Unknown Inquiry

Unit 5

客户各种问题的解答Answering Customers'Questions

PART 2

发盘函电Offer Letter

Unit 1

发盘术语Terms of Offer

Unit 2

发盘注意事项Notes of Offer

Unit 3

实盘和虚盘Firm Offer and Non-firm Offer

Unit 4

回复客户的询价Response to Customer Enquiry

Unit 5

主动给客户发盘Take the Initiative to Offer Customers

PART 3

还盘函电Counter-offer Letter

Unit 1

受盘人提出新发盘The Offeree Made a New Offer

Unit 2

对还盘的答复Answer to a Counter-offer

Unit 3

拒绝客户的要求Rejecting Customers'Requests

PART 4

其他函电Other Letter

Unit 1

通知客户价格调整Informing Customer of Price Adjustment

Unit 2

商定佣金Commission Discussion

CHAP 05

接受与签约函电Acceptance and Contract Letters

PART 1

建立合作关系Create a Partnership

Unit 1

客户接受发盘Offer Acceptance

Unit 2

开具形式发票Sending PI

Unit 3

订单确认函Order Confirmation Letter

Unit 4

感谢客户订货Thank You for Letter of Order

PART 2

签约成交函Letter of Signing

Unit 1

邀请签约Invitation to Sign Up

Unit 2

确认收到合同Contract Received Confirmation

Unit 3

合同条款Contract Clauses

PART 3

生产前准备Pre-production preparation

Unit 1

准备样品Preparing Samples

Unit 2

向供应商下单Placing Order to Vendor

CHAP 06

生产与装运函电Production and Shipment Letters

PART 1

跟踪生产过程Tracking Production Process

Unit 1

产前变动Preproduction Variation

Unit 2

告知客户生产情况Advising the Production Status

Unit 3

第三方验厂Factory Audit

Unit 4

请第三方验货Applying 3rd Party for Inspection

Unit 5

未通过验货Failure in Inspection

Unit 6

申请重验Requesting a Re-inspection

PART 2

装运环节Shipping Links

Unit 1

讨论装运细节Shipping Details Discussion

Unit 2

告知客户装运情况Keeping Customer Informed of Shipment Status

CHAP 07

支付结算和信用证Payment,Settlement and Letter of Credit

PART 1

支付结算事宜Payment and Settlement Matters

Unit 1

提供单据并催款Documentary Submission and Payment Push

Unit 2

请客户提供银行流水单Asking for Bank Statement

Unit 3

收到客户回应Receiving the Response from Customers

Unit 4

告知客户收到款项Informing Clients of Receiving Funds

PART 2

关于信用证About L/C

Unit 1

请客户接受信用证差异点Proposing Acceptance Discrepancy of L/C

Unit 2

请客户更改信用证Proposing Amendment to L/C

Unit 3

收到客户回应Receiving the Response from Customer

PART 3

新支付结算方式New Payment Settlement

Unit 1

申请新的付款方式Requesting New Payment Methods

Unit 2

回复新付款方式Responding by New Payment Methods

CHAP 08

保险与售后函电Insurance and After-sale Letters

PART 1

与保险有关的函电Insurance Letter

Unit 1

应记载的内容Contents to be Recorded

Unit 2

常用术语和句型Common Terms and Sentences

Unit 3

样函Sample Letter

PART 2

往来商议保险条款Insurance Terms Negotiation

Unit 1

安排投保事宜Arranging Insurance Cover

Unit 2

收到客户回应Receiving the Response from Customers

PART 3

售后跟进函电After-sale and Follow-up Letter

Unit 1

跟进产品销售情况Following up Product Sales

Unit 2

掌握最新市场动向Mastering the Latest Market Trends

Unit 3

提供改进方案Solutions to Defect

Unit 4

推荐相关产品Recommending Related Products

CHAP 09

投诉与索赔函电Complaints and Claims Letters

PART 1

处理投诉问题Handling Complaints

Unit 1

处理数量不足投诉Handling Insufficient Quantity Complaints

Unit 2

处理错发货物投诉Handling Wrongly Delivery Complaints

Unit 3

处理品质投诉Handling Quality Complaints

Unit 4

处理误期投诉Handling Delivery Delay Complaints

Unit 5

处理服务投诉Handling Service Complaints

PART 2

索赔函电Claim Letter

Unit 1

客户提出索赔Compensation Claim

Unit 2

确定赔款金额Determining the Amount of Compensation

Unit 3

请求分期赔款Asking for Installment

Unit 4

请求延期赔付Asking for Deferred Compensation

Unit 5

商议代替赔款的方式Negotiation for Alternatives

Unit 6

拒绝向客户赔款Declining a Request For a Claim

CHAP 10

其他外贸函电Other Foreign Trade Letters

PART 1

日常通知函电Daily Inform Letter

Unit 1

通知邮箱地址变更Notice on Change of Email Address

Unit 2

通知公司地址变更Notice on Change of Company Address

Unit 3

通知公司新规定Notice on Change of Policy

Unit 4

通知离职Notice on Resignation

Unit 5

通知休假Notice on Holiday Closing

Unit 6

通知复工Notice on Returning to Work

PART 2

问候函电Greetings Letter

Unit 1

圣诞节问候Christmas Greetings

Unit 2

新年祝愿New Year Greetings

Unit 3

感恩节问候Thanksgiving Greetings

Unit 4

开斋节问候Eid Greetings

PART 3

其他函电Other Letter

Unit 1

自动回复函Automatic Response Letter

Unit 2

请求客户推荐Requesting a Recommendation from Customers

Unit 3

生病慰问函Getting Well Letter

Unit 4

赠送礼物Gift Giving

Unit 5

升职祝贺Promotion Congratulations

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