商务英语职场王电子书

前言

十项全能之一 商务词汇 Business Vocabulary

公司部门名称 Company Department Designations

官制名称 Addressing a Supervisor

财务类词汇 Financial Terms

办公用品名称 Office Equipment

计算机常用词汇 Common Computer Terms

网络常用词汇 Common Internet Terms

行业名称 Industries and Career Fields

政治词汇 Political Terms

餐饮词汇 Food and Beverages

旅行词汇 Travel

十项全能之二 商务礼仪十大要诀 Ten Keys to Good Business Etiquette

会议 Meetings

电话 The Phone

电子邮件 E-mail

打断 Interruptions

客户、顾问和新雇员 Guests，Consultants and New Employees

赞赏和认可 Appreciation & Credit

着装和形象 Dress & Appearance

社交 Social Settings

引荐介绍 Introductions

西餐就餐礼仪 Western Table Manners

总结 Conclusion

十项全能之三 商务口语300句 Business Spoken English-300 Sentences

好消息与坏消息 Sharing Good News and Bad News

表达需求与应答 Expressing and Responding to Demands

发表意见与应答 Expressing and Responding to Opinions

赞成与反对 Agreeing and Disagreeing

满意与不满 Expressing Satisfaction and Dissatisfaction

邀请与接受、拒绝 Making，Accepting and Declining Invitations

推荐与建议 Giving Suggestions and Recommendations

埋怨与指责 Complaining and Criticizing

道歉与应答 Making and Accepting Apologies

感谢与应答 Giving and Receiving Thanks

赞誉与祝福 Giving Praise and Blessings

误会与解释 Dealing with Miscommunications

不同程度的肯定 Expressing Varying Degrees of Certainty

表达可能性 Expressing Possibility

十项全能之四 掌握电话技巧 Telephone Skills

接听电话 Answering the Phone

让对方等候 Placing the Caller on Hold

筛选来电 Screening Calls

留言 Taking Messages

打电话 Placing a Call

转接电话 Transferring Calls

十项全能之五 熟悉办公事务 In the Office

通知 Making Announcements

转达信息 Conveying Information

确认 Making Confirmations

汇报工作 Reporting on Work

安排约见 Booking Appointments

安排上司行程 Creating an Itinerary for the Boss

订购办公用品 Ordering Office Supplies

讨论办公设备 Discussing Office Equipment

填写表格 Filling out Forms

正式会议的程序 Formal Meeting Procedure

和同事建立良好关系 Building Relationships with Coworkers

和领导讨论问题 Discussing Concerns with Superiors

十项全能之六 高效组织会议 Meetings and Interviews

设计议程表 Designing an Agenda

有效地开场 Starting a Meeting Effectively

集思广益 Team Brainstorming

提出一个论点 Presenting an Argument

让你的建议被采纳 Making Your Suggestion Heard

表达观点 Giving Opinions

赞同、反对和妥协 Agreeing，Disagreeing，and Compromising

有效地结束会议 Ending a Meeting Effectively

十项全能之七 拉近客户关系 Client Reception

首次和客户会晤 Meeting a Client for the First Time

交换名片 Exchanging Business Cards

交换礼物 Exchanging Gifts

寒暄 Making Small Talk

工作午餐 The Working Lunch

观光 Sightseeing

考察工厂 Factory Tours

告别和致谢 Farewells and Thank

十项全能之八 介绍自己和公司 You and Your Company

自我介绍 Introducing Yourself

介绍上司、同事和访客 Introducing Your Boss，Coworkers，and Visitors

介绍公司各部门 Introducing Company Departments

介绍你的公司 Describing Your Company

介绍一种新产品 Introducing a New Product

介绍你的服务 Describing Your Service

十项全能之九 成为谈判高手 Negotiation

区别对待人和事 Separating the People from the Problem

关注立场背后的利益 Focusing on the Interests Behind the Positions

创造双赢的选择 Inventing Options for Mutual Gain

使用独立的标准 Using Independent Standards

考虑最佳备选方案 Considering the Best Alternative

十项全能之十 潇洒做演讲 Presentations

演讲当天 On the Day of Presentation

满怀信心的开端 Beginning with Confidence

组织论点 Organizing Your Points

用心回答问题 Handling Questions with Care

收尾有力 Concluding with Power