1.全面丰富。“大全”是该书的编写目标与一大特色，融“听、说、读、写”为一体，它不单是一本口语书或写作书，而是一本集口语和写作为一体的大全。内容更是丰富，从词汇到句子再到对话、段落，十分详尽。 2.实用性强。该书为商务用书，适用于专业为商务英语或国际贸易的学生，或想要从事与正在从事外企工作的读者。 3.注重细节。口语篇每个对话后面都安排了注释，包括词汇与句子解析。帮助读者在学习场景对话的同时掌握重点词汇、短语，并从语法层面学到很多知识点。
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Preface 序言
商务口语篇
Chapter 1 商务合作
001 Making Telephone Appointments 电话预约
002 Receiving Clients 接见客户
003 Company Profile 公司概况
004 Establishment of Trade Relations 建立贸易联系
005 Introducing New Products 介绍新产品
006 Enquiries Made by the Buyer 买方询盘
007 Offers Made by the Seller 卖方报盘
008 Ordering Goods 订货
009 Signing a Contract 签合同
010 Type of Payment 付款方式
011 Goods Packing 货物包装
012 Insurance Charges 保险费用
013 Expediting Delivery 催促发货
014 Quality Inspection 质量检验
015 Making a Complaint 提出投诉
016 Accepting Claims 接受索赔
Chapter 2 商务出行
017 Arranging Business Trips 安排差旅
018 Booking Airline Tickets 预订机票
019 Customs Inspection 海关检查
020 Flight Delay 航班延误
021 On the Plane飞机上
022 Checking In 入住宾馆
023 Visiting Clients 拜访客户
024 Visiting the Factory 参观工厂
025 Attending a Banquet 参加宴会
026 Marketing Research 市场调查
027 Going out for Purchasing 外出采购
028 At the Trade Fair 在交易会上
029 Checking Out 结账退房
030 Return 返程
Chapter 3 商务会议
031 Office Facility 办公设备
032 Meeting Notice 会议通知
033 Participation in Discussion 积极讨论
034 Meeting Arrangement 会议安排
035 Meeting Minutes 会议纪要
036 Meeting Agenda 会议议程
037 Concluding the Meeting 结束会议
038 Cancelling the Meeting 取消会议
039 Preparations for an Exhibition 筹备展会
040 Sales Target 销售目标
041 New Product Release Conference 新品发布会
042 Meeting Postponed 推迟开会
043 Absent from the Meeting 缺席会议
044 Telephone Message 电话留言
Chapter 4 商务谈判
045 Making a Schedule 日程安排
046 Compensation Trade 补偿贸易
047 Joint Venture 合资经营
048 Technology Transfer 技术转让
049 Business Agency 商务代理
050 Negotiating Commission 洽谈佣金
051 Negotiation on Price 价格谈判
052 Negotiating Discount 洽谈折扣
053 Making Compromises 妥协让步
054 Trademark Registration 商标注册
商务写作篇
Chapter 1 商务书信
001 The Components of Business Letters 商务书信的构成要素
002 Making an Appointment 预约
003 Confirming the Appointment 确定约见
004 Introducing New Products 介绍新产品
005 Product Promotion 产品促销
006 The Buyer Inquiry 买方询价
007 Selling Offer 卖方报价
008 Declining the Counter Offer 拒绝还盘
009 Placing a Trial Order 试订
010 Ordering Goods 订购
011 Packaging Requirements 包装要求
012 Shipping Advice 装船通知
013 Shipping Notification 出货通知
014 Urging Payment 催促付款
015 Reply to Pressing for Payment 催款回复
016 Requesting Deferred Payment 请求延期付款
017 Incorrect Invoice 发票错误
018 Complaint 投诉
019 Returning of Goods 退货
020 Making up for the Other's Losses 弥补对方损失
021 Claim for Compensation 索赔
022 Acceptance of Claims 接受索赔
023 Asking for Sole Agency 请求担任独家代理
024 Refusing the Request for a Sole Agency 拒绝担任独家代理
025 Thanking Customers 感谢客户
026 Congratulations on Starting Business 恭贺开业
027 Thanks for Recommendation 感谢推荐
028 Talent Recommendation 人才推荐
029 Thanks for Hospitality 感谢盛情款待
030 Relationship between Introducing 关系引介
031 Party Invitations 聚会邀请
032 Reply to Invitation 回复邀请
033 Violation of the Contract 违反合约
034 Welcome Customers to Visit 欢迎客户来访
035 Inviting to Trade Fair 邀请参加商展
036 Condolence 吊唁
037 Reply to Condolence 吊唁回复
Chapter 2 商务函电
038 The Components of Business Correspondence 商务函电的构成要素
039 Job Application 申请职位
040 Application Interview 面试邀请
041 Applying for Secretary 应聘秘书
042 Welfare Expectations 福利要求
043 Acceptance notification 录用通知
044 Refusing to Accept the Offer 拒绝接受录用
045 Applying for a Transfer Department 申请调换部门
046 Reposting 新任命
047 Promotion 晋升
048 Application for Resignation 辞职申请
049 Retiring Staff 辞退员工
050 Conveying Good News 传达好消息
051 Releasing the Bad News 发布坏消息
052 Holiday Notice 放假通知
053 Offering a Proposal 提出建议
054 Giving Opinions 给出演讲意见
055 Thanks for Giving Advice 感谢给出建议
056 Putting forward to Praise 提出表扬
057 Award 给予奖励
058 Criticism & Censure 批评指责
059 Notice of Meeting 开会通知
060 Altering Office Hours 更改上班时间
061 Training Program 培训计划
062 Congratulation on Further Studies 恭贺升学
063 Congratulation on Festival 节日祝贺
064 Housewarming 乔迁之喜
065 Congratulation on Newly-married 新婚道贺
066 Congratulation on Promotion 升迁道贺
067 Personal Leave 请事假
068 Asking for Sick Leave 请病假
069 Department Removal 公司部门搬迁
070 Sympathy 表示慰问
071 Replying 慰问回复
Chapter 3 商务合同
072 Elements of the Business contract and Classification 商务合同的构成要素与分类
073 Agency Contract 代理合同
074 Joint Venture Contract 合资经营合同
075 Distribution Agreement 经销合同
076 Sales Contract 销售合同
077 Subscription Agreement 认购协议
078 Confidentiality Agreement 保密协议
079 Compensation Trade Contract 补偿贸易合同
080 Lease Contract 房屋租赁合同
081 Share Exchange Agreement 股权转让协议
082 Agreement for the Transfer of Shares 股权转让协议
083 Employment Contract 雇佣合同
084 International Trade Contract 国际贸易买卖合同
085 Import Contract 进口合同
086 Export Contract 出口合同
087 Purchase Confirmation 购货确认书
088 Sales Confirmation 售货确认书
附录
089 外贸常见缩略词
090 商务英语常见术语
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