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前言
总序
UNIT 1 RECEIVING GUESTS
UNIT 2 SERVING AT THEHOTEL
UNIT 3 MAKING A SCHEDULE
UNIT 4 MAKING APPOINTMENTS
UNIT 5 TAKING MESSAGES
UNIT 6 DEALING WITH CONFERENCE
UNIT 7 HANDLING BUSINESS TRIPS
UNIT 8 WORKING AT THE EXHIBITION
UNIT 9 HANDLING ONLINE SERVICE
UNIT 10 HANDLING AFTER-SALE SERVICE
AUDIOSCRIPTS
KEYS
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