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Title Page
Copyright
Dedication
Contents
Introduction: The First Negotiation
1 Put Yourself in Your Shoes: From Self-Judgment to Self-Understanding
2 Develop Your Inner BATNA: From Blame to Self-Responsibility
3 Reframe Your Picture: From Unfriendly to Friendly
4 Stay in the Zone: From Resistance to Acceptance
5 Respect Them Even If: From Exclusion to Inclusion
6 Give and Receive From: Win-Lose to Win-Win-Win
Conclusion: The Three Wins
Notes
Acknowledgments
About the Author
Also by William Ury
About the Publisher
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