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ABOUT THE AUTHOR
TABLE OF CONTENTS
1. THE REASON FOR THIS BOOK
2. WHY IS ISO 9001 USUALLY IMPLEMENTED THE WRONG WAY?
3. ALTIX: AN INTRODUCTION TOTHE CASE STUDY
4. ANALYZING THE ALTIX STRATEGY
5. LINKING THE STRATEGIC SIDE WITH ISO 9001: 2015
6. HOW ISO 9001:2015 HELPS THE COMPANY STRATEGY
7. THE STRATEGIC SIDE OF MANAGEMENT REVIEW IN ISO 9001: 2015
8. ANALYZING ALTIX’S OPERATIONS
9. HOW DO WE MAP A PROCESS?
10. FROM A PROCESS TO A GROUP OF INTERACTING PROCESSES
11. USING PROCESSES TO MODEL THE WAY ALTIX OPERATES
12. RELATING PROCESSES AND STRATEGY
13. DESCRIBING A PROCESS
14. COMPETENCES OF PEOPLE IN A PROCESS
15. WHAT INFRASTRUCTURE IS NEEDED TO OPERATE A PROCESS?
16. WHAT SHOULD WE EXPECT FROM A PROCESS?
17. IDENTIFY THE RISKS ASSOCIATED WITH THE PROCESS
18. ASSESS THE RISKS ASSOCIATED WITH A PROCESS
19. WHAT TO IMPROVE IN A PROCESS, AND HOW
20. MONITORING THE PROCESS
21. INITIAL CORRECTIONS
22. IMPROVEMENTS AFTER THE CORRECTIONS
23. RELATING THE OPERATIONAL SIDE OF THE COMPANY WITH ISO 9001: 2015
24. RELATING STRATEGIC AND OPERATIONAL ASPECTS SIMULTANEOUSLY
25. A WORD ABOUT INTERNAL AUDITS
26. ISO 9001 IS AN OPPORTUNITY, NOT A BURDEN
BIBLIOGRAPHY
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