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内容简介
前言
CHAPTER 01 外贸营销 Trade Marketing
PART 1 营销话题 Marketing Topics
Unit 1 市场调查 Marketing Surveys
Unit 2 广告营销 Advertising Marketing
Unit 3 促销活动 Promotional Events
PART 2 开发客户 Seeking for Customers
Unit 1 开发信 Sales Mail
Unit 2 信函来往 Business Letter
Unit 3 电话沟通 Telephone Communication
PART 3 参加展会 Trade Fair
Unit 1 展位相关 About Booth
Unit 2 接待客户 Customer Services
Unit 3 会后跟进 Contact after Fair
CHAPTER 02 商务往来 Doing Business
PART 1 预约会面 Make an Appointment
Unit 1 要求会面 Demanding an Appointment
Unit 2 安排会面 Arranging an Appointment
PART 2 外宾接待 Receiving Customers
Unit 1 商务签证邀请函 Visa Invitation Letter
Unit 2 迎接客户 Picking up Customers
Unit 3 商务参观 Business vsit
Unit 4 商务会餐 Business Dinner
Unit 5 安排活动 Arranging Activities
Unit 6 机场道别 Seeing off
PART 3 商务出差 Business Travel
Unit 1 入境手续 Entry Formalities
Unit 2 飞机旅程 Air Travel
Unit 3 安排住宿 Arranging Accommodations
Unit 4 交通出行 Transportation
PART 4 日常通知 Daily Notification
Unit 1 公司变动通知 Company Change Notice
Unit 2 职务调整通知 Position Adjustment Notice
CHAPTER 03 合作形式 Forms of Cooperation
PART 1 合作 Cooperation
Unit 1 合资经营 Joint Venture
Unit 2 合并收购 Mergers & Acquisitions
Unit 3 技术转让 Technology Transfer
PART 2 代理 Agent
Unit 1 申请代理 Applying for Agency
Unit 2 拒绝代理 Refusing an Agent
Unit 3 代理协商 Agency Negotiation
Unit 4 任命代理 Appointing an Agent
PART 3 贸易 Trade
Unit 1 加工和组装贸易 Processing and Assembling Trade
Unit 2 其他贸易形式 Other Forms of Trade
Unit 3 招标与投标 Bidding and Tendering
CHAPTER 04 业务洽谈 Trade Negotiations
PART 1 询盘与报盘 Inquiry and Offer
Unit 1 询盘处理 Dealing with Inquiries
Unit 2 报盘处理 Dealing with Offers
Unit 3 推荐产品 Recommending Products
PART 2 还盘 Counter offer
Unit 1 还盘处理 Dealing with Counter offer
Unit 2 价格谈判 Price Negotiations
Unit 3 新的价目单 A Renewed Price List
PART 3 订货与确认 Order and Confirmation
Unit 1 样品准备 Sample Preparation
Unit 2 订单处理 Dealing with Orders
Unit 3 要求佣金 Asking for a Commission
Unit 4 要求折扣 Asking for a Discount
CHAPTER 05 外贸协商 Business Negotiations
PART 1 客户会议 Customer Meeting
Unit 1 会前准备 Meeting Preparations
Unit 2 会议环节 Meeting Sessions
PART 2 商定条款 Terms Negotiations
Unit 1 运输方式 Delivery Methods Negotiation
Unit 2 交货期限 Consignment Deadline Negotiation
Unit 3 包装方式 Packing Methods Negotiation
Unit 4 保险条款 Insurance Terms Negotiation
Unit 5 付款方式 Payment Terms Negotiation
PART 3 合同事务 About Contract
Unit 1 合同评审 Contract Evaluation
Unit 2 签订合同 Signing a Contract
Unit 3 终止合同 Terminating a Contract
CHAPTER 06 商品报关 Declaration of Goods
PART 1 生产 Production
Unit 1 生产阶段 Producing Stage
Unit 2 生产问题 Producing Problems
PART 2 商品检验 Commodity Inspection
Unit 1 商检讨论 Inspection Discussion
Unit 2 商检程序 Inspection Procedures
Unit 3 检验争议 Discrepancy about Inspection
PART 3 海关通关 Customs Clearance
Unit 1 通关讨论 Customs Clearance Discussion
Unit 2 报关资料 Declaration Documents
Unit 3 海关问询 Questioning at the Customs
PART 4 装运和交货 Shipment and Delivery
Unit 1 装运指示 Shipment Instructions
Unit 2 装运问题 Shipment Problems
Unit 3 装运和交货通知 Shipment and Delivery Notice
CHAPTER 07 后续事项 Follow-up Mathers
PART 1 关于支付 About Payment
Unit 1 支付结算 Payment Clearing
Unit 2 催款 Payment Reminder
Unit 3 付款错误 Payment Error
Unit 4 确认收到款项 Payment Confirmation
PART 2 售后跟进 After-Sale Service
Unit 1 询问情况 Inquiring about the Situation
Unit 2 优化产品 Optimizing Products
Unit 3 交换信息 Exchanged Information
Unit 4 推荐新产品 Promoting New Products
CHAPTER 08 风险与纷争 Risk and Dispute
PART 1 保险 Insurance
Unit 1 保险类别 Insurance Categories
Unit 2 保险费率 Premium Rates
Unit 3 投保 Insurance
Unit 4 赔偿 Compensation
PART 2 投诉 Complaints
Unit 1 进行投诉 Make a Complaint
Unit 2 处理 Solutions
PART 3 索赔 Claim
Unit 1 提出索赔 Compensation Claim
Unit 2 赔付方式 Compensation Methods
CHAPTER 09 人际关系拓展 Establishing Interpersonal Relationship
PART 1 私人交往 Personal Relationship
Unit 1 节日问候 Festival Greetings
Unit 2 赠送礼物 Presenting Gifts
PART 2 私下交流 Private Communication
Unit 1 祝贺与安慰Congratulations and Consolations
Unit 2 请教与感谢 Requests and Thanks
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