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Front Cover
Title Page
Copyright
About the Author
About the Book
Author’s Note
Talking
Introduction to Talking for Success
Keys to Talking for Success
Activity/Exercise
Preparing Effective Visuals
Activity/Exercise
Using Your Voice Effectively
Activity/Exercise
Yea for Body Language
The Body Also T alks
Activity/Exercise
Voice Mail
Activity/Exercise
Activity/Exercise
The Role of Your Voice in Talking
Using Your Voice Effectively
Active voice
Passive voice
Listening
Introduction to Listening: Keys to Success
Listening for Success
Activity/Exercise
Personal Obstacles to Hearing
External Obstacles to Hearing
Activity/Exercise
Customer Service
Activity/Exercise
Writing for Success
Introduction
Writing Business Letters for Success
Business letters go to someone at a business
Types of Letters
Activity/Exercise
Memorandums
Communicating with an International Audience
Skills you need to communicate effectively
Email and Texting Techniques
Activity/Exercise
Getting a Job—Tips for Success
Introduction to Getting a Job
Getting a Job
Seeking a Job: First Time or Repeat Job Seeker
Social Media in the Job Search
Activity/Exercise
Activity/Exercise
Applying for a Career Change Position
Activity/Exercise
Developing Your Résumé
The Interview
Report Preparations
References
Back Cover
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