ServiceNow: Building Powerful Workflows电子书

Title Page

ServiceNow: Building Powerful WorkFlows

Automating IT Service Management

A course in three modules

Copyright

ServiceNow: Building Powerful Workflows

Credits

Preface

What this learning path covers

What you need for this learning path

Who this learning path is for

Reader feedback

Customer support

Downloading the example code

Errata

Piracy

Questions

Module 1

Learning ServiceNow

The Interface

Frames

Banner frame

System Settings

Help

Connect chat conversations

Global Text Search

Profile

The Application Navigator

Filter text box

Favorites

History

Important application menus and modules

Content frame

UI settings and personalization

Summary

Lists and Forms

List v2 versus List v3

Lists and Tables

Creating a custom table

Creating an update set

Creating the table

Adding a field

List view

Condition builder

Building a filter

Dot-walking

Forms

Form designer

Form layout

Related lists

Summary

UI Customization

UI15 versus UI16

Switching between UI15 and UI16

Branding your instance

Custom themes

UI-Impacting system properties

Configuring service portal UI

Creating a custom homepage

Styling pages and widgets

Styling the CMS

Summary

Understanding Data and Relationships

One-to-many relationships in ServiceNow

Many-to-many relationships in ServiceNow

Creating a M2M table

Other M2M relationships

Enforcing one-to-one relationships

Defining custom relationships

Database table inheritance

Summary

Tasks and Workflows

Important task fields

Active

Additional comments and work notes

Assigned to and Assignment group

Created, Created by, Updated, and Updated by

Description and Short description

Number

State

Journals and the Activity formatter

Extending the task table

Workflows

Important workflow activities

User and Group Approval

Approval Coordinator

If

Switch

Wait for Condition

Create Task and Catalog Task

Branch and Join

Return value

Run Script

Set Values

Workflow Stages

Demo

Approvals

Assignment

Creating Task fields

Summary

UI and Data Policies

UI Policies

Catalog UI Policies

Reverse if False

Scripting in UI Policies

UI Policy Order

Demo

Data Policies

Demo

Converting between Data and UI Policies

Demo

Data Policies versus ACLs

Summary

User Administration and Security

Groups and Roles

Impersonating users for testing

Emails and notifications

Demo

Notification Devices

User preferences

Default preferences

Preferences in update sets

Scripting user preferences

ACLs - security rules

ACL process order

High security plugin

Summary

Introduction to Scripting

To script, or not to script?

Client side versus server side APIs

Client side APIs

Server side APIs

Where scripting is supported

Access controls-executes on: server

Business rules-executes on: server

Client scripts and catalog client scripts-executes on: client

Condition builder (and the URL)-executes on: server

Default value-executes on: server

Script Includes-executes on: server

UI actions-executes on: client and/or server

UI policies and catalog UI policies-executes on: client

UI scripts-runs on: client

Workflow activities-executes on: server

Integrated development environment

Script tree

Script auto-completion

Script editor macros

Documentation macro

For-loop macro

GlideRecord macros

Demo

Summary

The Server-side Glide API

The structure of an API class

Server-side APIs

GlideRecord

Initialize

Example usage

addQuery()

Available query operators

Example usage

addNullQuery() and addNotNullQuery()

Example Usage

canRead(), canWrite(), canCreate(), and canDelete()

Example usage

deleteRecord() and deleteMultiple()

Example usage

get()

Example usage

getDisplayValue()

Example usage

getValue() and getUniqueValue()

Example usage

hasNext()

Example usage

initialize() and insert()

Example usage

next()

Example usage

orderBy() and orderByDesc()

Example usage

query()

Example usage

setAbortAction()

Example usage

setLimit()

Example usage

setValue()

Example usage

setWorkflow()

Example usage

update() and updateMultiple()

Example usage

GlideElement

changes(), changesFrom() and changesTo()

Example usage

getDisplayValue()

Example usage

getED()

Example usage

getReferenceTable() and getRefRecord()

Example usage

nil()

Example usage

toString()

Example usage

GlideDateTime

Adding or removing time

Example usage

getDayOfMonth() and getDayOfWeek()

Example usage

GlideSession

getClientData() and putClientData()

Example usage

getTimeZoneName()

Example Usage

GlideSystem

addErrorMessage() and addInfoMessage()

Example usage

debug()

Example usage

eventQueue()

Example usage

getProperty()

Example usage

getUser()

Example usage

getUserID()

Example usage

hasRole()

Example usage

GlideUser

getPreference() and savePreference()

Example usage

hasRole()

Example usage

isMemberOf()

Example usage

Client-side APIs

GlideAjax

GlideForm (g_form)

Setting/Clearing messages on the form and fields

Summary

The Client-side Glide API

Client-side APIs

GlideAjax

GlideForm (g_form)

Setting/clearing messages on the form and fields

Dealing with drop-down list fields

Getting and setting values on the form

Controlling field visibility

Setting fields mandatory and read-only

Submitting a client-side form

GlideUser (g_user)

Getting user details

Checking user permissions

Getting client data

GlideRecord

Querying for one or more records

Deleting a record asynchronously

Summary

Server-side Scripting

Dot-walking and GlideElement

Script Includes

Server-side GlideAjax

Business rules

After business rules

Asynchronous business rules

Display business rules and g_scratchpad

Summary

Client-side Scripting

Client Scripts

Client Script types

onLoad

onChange

onSubmit

onCellEdit

Security

Compatibility

Build for performance

Reference fields

GlideAjax and asynchronous GlideRecord

g_scratchpad

UI scripts

Running only necessary scripts

Scripts files from the server

Summary

Debugging

Logging

Client-side debugging

Debugging field visibility

Server-side debugging

Reference versus Value

Debugging security

JavaScript debugger (Istanbul)

Debugger interface

Breakpoints

General Debugging

Summary

Pro Tips

Admin Pro Tips

List personalization

Update Set selector

Reference Field background color

List v3 Rendering

List, Form, and New Window shortcuts

Adding the ServiceNow Frame by URL

Impersonation simplification

Derived Field Risks

Finding derived fields and other field data

Dictionary overrides

Scripting Pro Tips

Avoiding Nested Loops

Limit Logging

Always Use Getters and Setters

What the pros wish they knew

Field case

Generating Encoded Query Strings

How to modify OOB scripts

Other technical best practices

Summary

Module 2

ServiceNow Cookbook

Getting Started with Service-Now

Introduction

Service-Now prerequisites

Service-Now and the ITIL framework

How it works...

See also

Understanding Service-Now procurement

Understanding Service-Now roles and licensing

There's more…

Understanding the Service-Now setup

Accessing the Service-Now application

Getting ready

How to do it...

How it works...

There's more…

See also

Microsoft Active Directory authentication

Getting ready

How to do it...

How it works...

There's more...

Logging in to the Service-Now application portal or end user view

Getting ready

How to do it...

There's more…

See also

Creating service requests from the Service-Now portal

Getting ready

How to do it...

There's more…

Understanding the Service-Now IT view

Getting ready

How to do it...

How it works...

There's more…

See also

Understanding Service-Now's self-service application

Getting ready

How to do it...

See also

Understanding Service-Now's service desk application

Getting ready

How to do it...

Understand unique record identifier

Getting ready

How to do it...

There's more…

See also

Using the incident management application

Getting ready

How to do it…

How it works…

There's more…

See also

Using the related lists of applications

Getting ready

How to do it...

See also

Using the problem management application

Getting ready

How to do it...

How it works...

There's more…

Using the change management application

Getting ready

How to do it...

There's more…

See also

Creating the change/problem task from the incident task

Getting ready

How to do it...

Performing Core Configuration and Management Tasks

Introduction

Setting up basic configuration

Getting ready

How to do it...

Understanding LDAP servers

Getting ready

How to do it...

Understanding user administration

Getting ready

How to do it...

Understanding group administration

Getting ready

How to do it...

Using service-now plugins

Getting ready

How to do it...

Configuring the Service-Now form

Getting ready

How to do it...

There's more…

See also

Configuring UI policies on Service-Now forms

Getting ready

How to do it...

Configuring UI actions on forms

Getting ready

How to do it...

Understanding deployments or update sets

Getting ready

How to do it...

There's more…

See also

Getting into CMDB

Getting ready

How to do it...

There's more…

See also

Setting up an SLA/OLA/underpinning contract

Getting ready

How to do it...

See also

Setting up system rules

Getting ready

How to do it...

There's more…

Understanding the system dictionary

Getting ready

How to do it...

Understanding the Service-Now tables schema

Getting ready

How to do it...

Getting into system security

Getting ready

How to do it...

There's more…

Building Data-Driven Application

Introduction

Starting a new application

Getting ready

How to do it…

Getting into new modules

Getting ready

How to do it…

Getting into the client script

Getting ready

How to do it…

Getting into the server-side script

Getting ready

How to do it…

Understanding the team development plugin

Getting ready

How to do it…

Understand web services

Getting ready

How to do it...

See also

Understanding development best practice

Getting ready

How to do it...

Configuring Alerts and Notifications

Introduction

Understanding the Service-Now system mailbox

Getting ready

How to do it…

Creating a new e-mail notification

Getting ready

How to do it…

Creating an e-mail template

Getting ready

How to do it…

Creating an e-mail notification script

Getting ready

How to do it…

Setting up an inbound e-mail action

Getting ready

How to do it…

Inbound e-mail action - new

Getting ready

How to do it…

Inbound e-mail action - forward

Getting ready

How to do it…

Inbound e-mail action - reply

Getting ready

How to do it…

There's more...

E-mail Notification by event registry

Getting ready

How to do it…

E-mail notification troubleshooting

Getting ready

How to do it…

Building and Configuring Reports

Introduction

Viewing and running reports

Getting ready

How to do it...

Creating new reports

Getting ready

How to do it...

Scheduling reports

Getting ready

How to do it...

There's more…

Sending multiple reports in one e-mail

Getting ready

How to do it...

Creating a table-specific report module

Getting ready

How to do it...

Creating a dashboard

Getting ready

How to do it...

Including the date in a report's e-mail notification

Getting ready

How to do it...

Working with the report's header and footer template

Getting ready

How to do it...

Working with the report sources

Getting ready

How to do it...

Working with the report range

Getting ready

How to do it...

Creating a database view

Getting ready

How to do it...

Creating and Configuring Workflow Activities

Introduction

Understanding the Service-Now workflow

Getting ready

How to do it...

Attaching a workflow with the service catalog

Getting ready

How to do it...

Attaching workflows with current/new modules

Getting ready

How to do it...

There's more…

Workflow troubleshooting

Getting ready

How to do it...

Setting up an approval activity

Getting ready

How to do it...

Working with condition activities

Getting ready

How to do it...

Working with task activities

Getting ready

How to do it...

Working with workflow utilities

Getting ready

How to do it...

Setting up e-mail notifications from workflows

Getting ready

How to do it...

How to configure a timer in workflows

Getting ready

How to do it...

Understanding the approval engine

Getting ready

How to do it...

Auditing and Diagnosing Service-Now

Understanding auditing in Service-Now

Getting ready

How to do it...

Working with auditing tables

Getting ready

How to do it...

There's more…

See also

Understanding Service-Now upgrades

Getting ready

How to do it...

Working with system logs

Getting ready

How to do it...

There's more…

See also

System diagnostics

Getting ready

How to do it...

Working with background scripts

Getting ready

How to do it...

Working with Field Watcher

Getting ready

How to do it...

Working with JavaScript logs

Getting ready

How to do it...

Module 3

Mastering ServiceNow

ServiceNow Foundations

Diving into the infrastructure

Keeping up with the examples

Being in charge

Changing your instance

Knowing the platform

Choosing functionalities with plugins

Running the latest version

Digging into the hosting

Knowing the nodes

Exploring the database

Introducing the Gardiner Hotel data structure

Creating tables

Adding fields

Knowing what's happening

Introducing the dictionary

The globally unique identifier

Storing data

Storing files as attachments

Setting properties

Reference fields

Creating a reference field

Building out the data structure

Linking the data together

Looking from different perspectives

Using reference qualifiers

Dot-walking through data

Using derived fields

Building the interface

Lists

Choosing the fields to show

Having reference fields on lists

The varied capabilities of lists

Forms

Creating useful forms

Adding related and embedded lists

Defining your own related lists

Enjoying views

Controlling views

Menus and modules

Setting a filter

Building the right modules

Making the most of the UI

Finding your way around the interface

Adding a favorite

Seeing back in time

Defining a tag

Connecting with people

Chatting over records

Live record updates

Summary

Developing Custom Applications

Developing applications in Studio

Recording files

Scoping out limits

Separating by name

Seeing the scope

Moving between applications

Enforcing the separation

Taking control of your application

Delegating to developers

Allowing other applications access

Controlling application access

Restricting your choices during development

Building hierarchical tables

Benefiting from an object-oriented design

Extending the User table

Interacting with hierarchical tables

Viewing hierarchical tables

Overriding field properties

Understanding the background behavior

Making it visual with the Schema Map

Changing class

Repointing the reference field

Many-to-many relationships

Building a many-to-many table

Adding fields to a many-to-many table

Comparing reference fields and many-to-many tables

Deleting a many-to-many table

Choosing lists

Cascading with reference fields

Dynamic creation

Deleting records

Summary

Server-Side Control

Deciding to write code

Using the developer community

Running background scripts

Using GlideRecord (and its friends)

Understanding iterators

Accessing data from GlideRecord

Walking through reference fields

Converting data types

The surprising results of GlideElement

Getting the value another way

Dealing with dates

Counting records with GlideAggregate

Scripting in scoped apps

Being in scope

Improving scripting with ECMAScript 5

Activating ECMAScript 5

Protecting data from scripts

Running scripts in global

Building the restrictions

Business rules

Setting the table

Being advanced

Knowing the predefined variables

Displaying the right table

Conditioning your scripts

Having good conditions

Controlling the database

Controlling database queries with Business Rules

Choosing when to execute - before, after, and really after

Defaulting data

Validating information

Working with dates

Updating information

Running things later with system scheduling

Display business rules

Global business rules

Script Includes

Creating classes

Coding a class

Accessing across scope

Using classes to store and validate data

Having an API for scoped apps

Extending classes

Taking advantage of utility classes

Providing utility classes

Storing functions

Having functions in Script Includes

Client Callable Script Includes

Enforcing data

Forcing a comment using a data policy

Specifying dynamic filters

Displaying guests that are Me

Scripting reference qualifiers

Showing only guests with reservations

Filtering using the current record

Rhino - the JavaScript engine powering ServiceNow

Accessing Java

Summary

Client-Side Interaction

Building a modern interface

The power and pitfalls of Ajax

Being in control

Using client-side code effectively

Choosing a UI Action

Finding the current table

Displaying UI Actions in the right place, at the right time

Using the Condition field

Running client- or server-side code

Saving and redirecting

Converting a record from Reservation to Check-in

Managing fields with UI Policy

Manipulating the form

Client-side conditioning

Forcing a comment on reservations

Controlling UI Policies

Running client-side scripts

Scope on the client

Remembering client-side GlideRecord

Understanding callbacks

The defined function

The anonymous function

Manipulating forms with GlideForm

Using GlideForm

Choosing a UI Policy

Client-side scripting

Sending alerts for VIP guests

The disappearance of current

Changing, submitting, loading, and more

Validating the contents of fields

Storing code in UI Scripts

Efficiently transferring data to the client

Writing a script include for GlideAjax

Using GlideAjax

Passing data when the form loads

Using scratchpad on the client

Storing data in the session

Controlling lists with Context Menus

Finding out about the list

Opening a new tab

Customizing and extending the platform

Firing on more events

Using built-in libraries

What could go wrong

Taking control of the browser

Data Policies save the day

Summary

Getting Things Done with Tasks

Introducing tasks

Looking at the Task table

The important fields

Populating fields automatically

Recording room maintenance tasks

Working with tasks

Working without a queue

Working socially

Chatting with Connect

Communicating some more

Organizing groups and users

Creating a room-maintenance team

Creating a property

Using departments and companies

Using additional comments and work notes

Understanding the State field

Configuring different states

Representing progress

Navigating between states

Creating room maintenance states

Enforcing on the server

Adding a reference qualifier

Removing states with client scripts

Automating an assignment based on state

Using Data Lookup

Setting the Assignment group with Assignment Rules

Drag-and-drop automation with Graphical Workflows

Running a workflow

Exploring under the hood

Exploring the activities

Orchestrating your datacentre

Using data-driven workflows

Approving tasks

Making the decision

Understanding what you are approving

Asking for approval for the repair team

Performing the approval

Starting up the workflow

Monitoring progress

Using the Service Catalog

The different types of Catalog Items

Using Service Creator

Creating a record producer

Adding more information

Routing the submitted request with templates

Testing the record producer

Understanding the data behind Service Catalog

Configuring the Service Catalog

Understanding Request Fulfilment

Checking out

Using the request tables

Scripting variables

Service Level Management

Exploring the SLA data structure

Timing an SLA

Travelling through time

Enjoying relativity

Scheduling and time zones

Customizing condition rules

Avoiding a breach

Working SLAs

Ensuring maintenance is quick

Summary

Events, Notifications, and Reporting

Dealing with events

Registering events

Firing an event

Sending an e-mail for new reservations

Scheduling jobs

Adding your own jobs

Creating events every day

Running scripts on events

Creating tasks automatically

Sending e-mail notifications

Setting e-mail properties

Assigning work

Sending an e-mail notification on assignment

When to send

Who will receive

Send to event creator

Sending informational updates

Sending a custom e-mail

Enabling the e-mail client

Sending e-mails with additional comments and work notes

Sending out work notes

Approving via e-mail

Using the Approval table

Testing the default approval e-mail

Specifying notification preferences

Subscribing to e-mail notifications

Creating a new device

Sending text messages

Delivering an e-mail

Knowing who the e-mail is from

Receiving e-mails

Determining what an inbound e-mail is

Creating inbound email actions

Approving e-mails using Inbound Email Actions

Understanding the code in Update Approval Request

Updating the work notes of a Maintenance task

Having multiple incoming e-mail addresses

Using the Email Accounts plugin

Redirecting e-mails

Processing multiple e-mail addresses

Seeing progress being made

Recording metrics

The difference between metrics and SLAs

Running metrics

Scripting a metric definition

Monitoring the duration of maintenance tasks

Flattening data with Database Views

Creating a Metric Instance Database View

Reporting

The functionality of a list

Using reports elsewhere

Sending a shift handover report

Analytics with ServiceNow

Basic trending with line charts

Performance Analytics

Making sense of reports

Ensuring consistency

Using outside tools

Building homepages

Creating a Maintenance homepage

Making global homepages

Editing homepages

Counting on a homepage

Optimizing homepages

Summary

Exchanging Data – Import Sets, Web Services, and other Integrations

Beginning the web service journey

Pulling data out of ServiceNow

Downloading file-based data

Automatically download data using cURL

Being more specific with URL parameters

Choosing the fields

Specifying records

Getting my stuff

Pulling data designed for the Web

Cleaning up with SOAP

Using direct web services

Filtering the response

Returning display values

Having a REST

Using the REST Explorer

GETting it your way

Using the right method

Selecting the right content

Updating and inserting data

Exploring other APIs

Bringing it in using Import Sets

Specifying the data source

Cleaning up Import Set tables

Getting data

Dealing with XML files

Transforming the data

Creating a field map

Enabling scripting in transform maps

Creating new values

Dealing with times

Importing into reference fields

Moving in the rooms

Scripting in Transform Maps

Knowing when scripting will run

Keeping import sets running

Importing users and groups with LDAP

Importing users from an LDAP server

Reviewing the configuration

Altering the Transform Maps

Importing in a scoped application

Building web service Import Sets

Using a web service Import Sets

Connecting to web services

Using SOAP to send tasks

Testing the web service

Sending the message

Building REST messages

Sending REST messages to CHS

Building custom interfaces

Creating scripted services

Doing multiplication with a scripted REST API

Working inside the data center - introducing the MID server

Integrating with the ECC queue

Picking up jobs

Installing the MID server

Setting up the server

Using the MID server

Running a custom command

Running JavaScript on the MID server

Interacting with the ECC queue

Creating a MID server Script Include

Using Java on the MID server

Adding additional libraries

Exporting data via the MID server

Improving exporting

Authenticating and securing web services

Inbound authentication

Outbound authentication

Designing integrations

Transferring bulk data

Real-time communication

Communicating through the firewall

Summary

Securing Applications and Data

Understanding roles

Defining a role

Assigning roles to users

Finding a user's role

Differentiating between requesters and fulfillers

Roles and Delegated Development

Activating Subscription Management

Using impersonation

High-security settings

Elevating your role

Controlling access to applications and modules

Controlling access to modules with groups

Protecting data with contextual security rules

Understanding contextual security

Specifying rows and fields to secure

Securing rows

Controlling fields

The order of execution

Executing the row and then the field

Rules are searched until one is found

Defaults are possible

The table hierarchy is understood

Multiple rules with the same name are both considered

Field rules check the table hierarchy twice

Summarizing the execution

Scripting and access controls

Securing other operations

Building security rules

Conditioning contextual security

Editing the automatic security rules

Testing using impersonation

Setting security rules quickly

Scripting a security rule

Using security rules effectively

Using Scoped Administration

Controlling the Hotel application

Encrypting data

Disadvantages of field encryption

Evaluating encryption gateways

Evaluating encryption gateways

Introducing Domain Separation

Defining a domain

Applying Domain Separation

Organizing domains

Introducing global

Understanding domain inheritance

Turning on Domain Separation

Looking at Domain Separation

Exploring domain visibility

Understanding Delegated Administration

Overriding configuration

Displaying different messages for different domains

Creating more domain relationships

Using Domain Separation appropriately

Authenticating users

Using internal authentication

Controlling authentication

Using an LDAP server for authentication

Enabling Single Sign-on through SAML

Automatically creating users

Logging out

Using Multiple Provider Single Sign-on

Configuring Single Sign-On

Consuming metadata from SSOCircle

Navigating to the side door

Preventing access to the instance

Securing web services

Using WS-Security

Improving security with signatures

Mutual authentication

Setting up outbound mutual authentication

Using OAuth

Summary

Diagnosing ServiceNow – Knowing What Is Going On

Building a methodology

Identifying the issue

Looking at the system log

Writing to the system log

Using the file log

Logging appropriately

Using the debugging tools

Debugging Business Rules

Debugging contextual security rules

Enabling the JavaScript client side log

Seeing client-side messages

Logging to the JavaScript log

Tracking each page request

Recording the time taken

Monitoring the instance's performance

Recording the browser's perspective

Breaking down the browser's time

Visualising the data

Going through other logs

Finding slow database transactions

Classifying slow queries

Examining the Slow Query log

Understanding behaviour

Seeing the plan

Dealing with other performance issues

Managing large tables

Archiving data

Rotating and extending through sharding

Choosing table extension

Selecting table rotation

Auditing and versioning

Turning on auditing

Viewing audit

Using auditing responsibly

Versioning configuration

Reviewing the changes

Optimizing hardware resources

Controlling resources with semaphores

Accessing the system internals

Understanding the ServiceNow Performance homepage

Flushing the system cache

Reviewing the system stats

Summary

Packaging with Applications, Update Sets, and Upgrades

Using your instances

Serializing records to XML

Exporting and importing serialized XML

Transporting data via XML

Recording configuration in Update Sets

Capturing configuration

Transferring an Update Set

Applying an Update Set

Understanding multiple Update Sets

Relying upon other updates

Managing Update Sets

Using the wrong Update Set

Working with workflows

Having the wrong IDs

Backing out Update Sets

Using Update Sets effectively

Cloning instances

Preserving and excluding data

Using clones effectively

Packaging with applications

Application use cases

The philosophy of scoped applications

Identifying configuration

Moving applications

Publishing applications

Exporting applications

Using a Git repository

Using source control effectively

Including data in applications

Sharing with Share

Selling on ServiceNow Store

Adding more with plugins

Activating plugins

Choosing the right plugin

Configuration and customization

Knowing areas of risk

Protecting your scripts

Upgrading ServiceNow

Understanding upgrades

Applying upgrades

Reverting customizations and restoring out of the box

Managing instances

Summary

Making ServiceNow Beautiful with Service Portal and Custom Interfaces

Making it self – service

Providing self-service access

Layering on a better look and feel

Starting with Service Portal

Getting the assets

Branding the existing portal

Reviewing Service Portal fundamentals

Service Portal and the Service Catalog

Selecting the widgets

Creating the reservation

Creating the portal

Building a home

Creating a theme

Creating some style

Adding a menu

Adding a client-side widget

Exploring dynamic widgets

Building the dynamic widget

Locking down the data

Filtering maintenance tasks

Finding the reservations

Altering access controls

Testing the site

Digging into Jelly

Creating a UI Page

Adding interactivity to UI pages

Including UI macros

Looping with Jelly

Extending Jelly

Using Angular and Jelly

Using Angular to say hello

Interacting with the database

Updating records

Including Jelly in the standard interface

Adding formatters

Decorating and contributing to fields

Launching a dialog box

Launching UI pages with GlideDialogWindow

Fitting in a form

Displaying any page with GlideBox

Summary

Bibliography