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EIGHT THINGS THIS BOOK WILL HELP YOU ACHIEVE
How this book was written – and why
NINE SUGGESTIONS ON HOW TO GET THE MOST OUT OF THIS BOOK
PART ONE: FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE
1 ‘If You Want to Gather Honey, Don’t Kick Over the Beehive’
2 The Big Secret of Dealing with People
3 ‘He Who Can Do This Has the Whole World with Him. He Who Cannot Walks a Lonely Way’
IN A NUTSHELL
PART TWO: SIX WAYS TO MAKE PEOPLE LIKE YOU
1 Do This and You’ll Be Welcome Anywhere
2 A Simple Way to Make a Good First Impression
3 If You Don’t Do This, You Are Headed for Trouble
4 An Easy Way to Become a Good Conversationalist
5 How to Interest People
6 How to Make People Like You Instantly
IN A NUTSHELL
PART THREE: HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
1 You Can’t Win an Argument
2 A Sure Way of Making Enemies – and How to Avoid It
3 If You’re Wrong, Admit It
4 A Drop of Honey
5 The Secret of Socrates
6 The Safety Valve in Handling Complaints
7 How to Get Cooperation
8 A Formula That Will Work Wonders for You
9 What Everybody Wants
10 An Appeal That Everybody Likes
11 The Movies Do It. TV Does It. Why Don’t You Do It?
12 When Nothing Else Works, Try This
IN A NUTSHELL
PART FOUR: BE A LEADER: HOW TO CHANGE PEOPLE WITHOUT GIVING OFFENCE OR AROUSING RESENTMENT
1 If You Must Find Fault, This Is the Way to Begin
2 How to Criticise – and Not Be Hated for It
3 Talk About Your Own Mistakes First
4 No One Likes to Take Orders
5 Let the Other Person Save Face
6 How to Spur People On to Success
7 Give a Dog a Good Name
8 Make the Fault Seem Easy to Correct
9 Making People Glad to Do What You Want
IN A NUTSHELL
A Shortcut to Distinction
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