IBM Sametime 8.5.2 Administration Guide电子书

IBM Sametime 8.5.2 Administration Guide

Table of Contents

IBM Sametime 8.5.2 Administration Guide

Credits

Foreword

About the Authors

Acknowledgement

About the Reviewers

www.PacktPub.com

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Preface

What this book covers

What you need for this book

Who this book is for

Conventions

Reader feedback

Customer support

Errata

Piracy

Questions

1. Collaborate in Real Time: Introducing Sametime 8.5.2

What's new in Sametime 8.5.2

Sametime 8.5.2 server architecture

Sametime System Console

Sametime Community Server

Sametime Meeting Server

Sametime Proxy Server

Sametime Media Manager

Sametime TURN Server

Sametime Bandwidth Manager

Sametime server system requirements

Sametime 8.5.2 clients: Something for everyone!

The Sametime system offerings

Understanding Sametime licensing

Why install or upgrade to Sametime 8.5.2?

Flexibility

Example: Instant Messaging only with multiple servers

Example: A pilot install

Example: A small install with room for future growth

Example: A clustered install with multiple failover

Features

Integration

Summary

2. The Sametime 8.5.2 Servers—Up Close and Personal

Sametime Community Server

Installation requirements

Deployment scenarios

Sametime Systems Console Server

Installation requirements

Deployment scenarios

Sametime Classic Meeting Server

Installation requirements

Customization of the Sametime Meeting Center

Deployment scenarios

Sametime Meeting Server

Installation requirements

Customizing the Meeting Server

Deployment scenarios

Sametime Proxy Server

Installation requirements

Deployment scenarios

Sametime Media Manager Server

Installation requirements

Deployment scenarios

Sametime TURN Server

Installation requirements

Deployment scenarios

Sametime Bandwidth Manager Server

Installation requirements

Deployment scenarios

Operating system options

Summary

3. Telephony Integration: Working with Sametime Telephony

Unified Communication and Telephony

Telephony options available in Sametime

Sametime Unified Telephony

Sametime Unified Telephony Lite client

Connecting Sametime 8.5.2 Connect to telephony products

Point-to-point audio and video

Multi-point audio and video

Web conferencing within Sametime meetings

Client-side plugins not using Sametime technology

Client-side plugins using SIP

Server-side TCSPI adaptor

Adding audio and conferencing to your Sametime client

Adding web conferencing to the Meeting Center

Summary

4. The Infrastructure: Understanding Sametime and WebSphere Application Server Architecture

Introducing WebSphere Application Server

Why is WebSphere Application Server used with Sametime?

WebSphere Application Server concepts and terms

Deployment Manager

Node

Server

Node agent

Cell

WebSphere Application Server file locations

Appserver or WebSphere home directory

Profiles

Logs

Config

Bin

WAS security

WAS directory integration

WebSphere deployments

Single server deployment

Multi-server deployment

Network deployment and clustering

Summary

5. Executive Decisions: Preparing for your Sametime 8.5.2 Installation

Decisions required for planning your Sametime environment

Upgrade or new install

Infrastructure design

Use of Multiplexors for IM

Multiple Proxy Servers

Multiple Meeting Servers

Multiple Media Manager components

Bandwidth Manager

Multiple TURN Servers

Pilot to production plan

Operating system

What features will be installed?

Integration points with Quickr, Connections, Sametime Advanced, and Sametime Gateway

Chat logging

Use of business cards

STLinks versus Sametime Proxy

What is needed for growth and stability?

Testing of existing tools and plugins

Clustering

Virtualization

Obtaining Sametime software

Sametime 8.5.2 software prerequisites

Sametime 8.5.2 hardware requirements

Planning for the WAS environment

Determining where to install your WAS servers

Planning for SSL requirements

Planning for SSO requirements

Coexistence or migration: What is required?

Which servers can coexist with older versions?

Community Services

Meeting Services

Proxy Server

Audio and video

Understanding migration sequence

Dealing with older data—what will migrate and what won't

Planning for DB2

Understanding how many DB2 instances will be required

Planning for LDAP

Impact on existing Community Servers using Domino directory

Planning for network requirements

Port requirements

IPv6 versus IPv4 addressing

Determining ports for WAS Sametime applications

Summary

6. Ready, Set, Install: Installing Sametime 8.5.2

Downloading Sametime 8.5.2 software

Understanding the Sametime server install

Installing DB2

Installing the Sametime System Console

Confirming the SSC installation

Configuring LDAP

Confirming the LDAP connectivity

Installing a Sametime Community Server

Upgrading an existing server

Adding multiplexors

Confirming Community awareness

Installing a Sametime Proxy Server

Adding Proxy Server trusted IP to Community Servers

Testing for a successful Proxy Server installation

Installing a Sametime Media Server

Installing a Meeting Server DB2 database

Installing a Sametime Meeting Server

Testing for a successful Meeting Server installation

Installing multiple Meeting Servers as a cluster

Configuring the WAS proxy server

Installing a Bandwidth Manager Server

Installing a Bandwidth Manager DB2 database

Copying install files

Creating a WAS profile

Running the Bandwidth Manager installer

Installing a TURN Server

The IBM JVM

Editing the TURN batch file

Editing the TURNServer.properties file

Configuring the Media Manager to use the TURN Server

Modifying the stavconfig.xml file

Modifying the Media Server configuration

TURN Server ports

Running the TURN Server

Adding web conferencing to browser-based meetings

Installing the audio and video files

Configuring the Sametime Proxy Server

Troubleshooting the installation

Installation log files

Sametime System Console log files

Sametime Proxy Server log files

Meeting Server log files

Media Manager log files

Bandwidth Manager log files

Community Server log files

Summary

7. Collaborate Securely: Setting up Authentication and Securing your Sametime Environment

Understanding WAS authentication

LDAP and its use

Connecting to LDAP

Migrating from Domino Directory to LDAP

Converting Sametime with Domino Directory to LDAP

Sample deployment scenarios

Domino Directory as LDAP

Domino Directory as LDAP with Active Directory

Understanding federated repositories

Using Single Sign-On for Sametime and other Domino and WAS servers

Generating keys from the Meeting Server

Configuring authentication for clients using SPNEGO

Understanding WAS SSL configuration

Configuring SSL for all server communications

Where are SSL certificates managed

Security update

Summary

8. Making it Personal: Using Sametime Business Card

Sametime Business Card

Configuring Business Cards

Using IBM Connections Business Cards for Sametime

Sametime Proxy Server

Embedded Sametime client

Stand-alone Sametime client

Creating custom Business Cards

Using a custom application

Using multiple attributes for a single value

Dual repositories

Domino Directory and LDAP directory

Domino Directory or LDAP and custom Notes application

LDAP and Domino Directory

Using and storing photos

Troubleshooting Business Cards

Business Cards and the Sametime clients

Summary

9. Extending the Sametime Environment: Connecting to Sametime Advanced and Sametime Gateway

Introducing Sametime Advanced

Sametime Advanced installation files

Sametime Advanced ports

Features of Sametime Advanced

Persistent chats

Broadcast suite

Skill Tap

Broadcast Chat

Instant Poll

Announcement

Instant Share

Integrating Sametime Advanced into your environment

Installing Sametime Advanced

Creating the deployment plan

Installing Sametime Advanced software

Introducing Sametime Gateway

Software prerequisites

Sametime Gateway installation files

Sametime Gateway networking

Features of Sametime Gateway

Deployment options for Sametime Gateway

Connecting a Sametime Gateway Server to your existing Sametime environment

Coexistence and compatibility

Summary

10. The End User Experience: Preparing for Sametime Client Deployments

What Sametime client software is available

Sametime Connect

Notes embedded Sametime client

Sametime browser client

Mobile Sametime clients

Downloading Sametime software

Sametime client versions

Deploying Sametime client software

Customizing the client installation package

Preparing Sametime Connect Client packages for distribution

Creating a Welcome Page download package

Adding or updating client features

Integrating Microsoft Office with Sametime

Managing client preferences

Configuring Sametime Connect Client preferences using SSC policies

Client preferences

Policy Preferences

Using the Expeditor framework to update Connect Client preferences

Using Domino Desktop Policies to update Embedded Client preferences

Expeditor preferences

Audio-visual plugin

Considerations for upgrading Sametime clients

Controlling client versions

Summary

11. Collaborate from Anywhere: Sametime 8.5.2 and Mobile Devices

Sametime Mobile

Configuring the Sametime Community Server for mobile access

Create a Website Rule Document

Modify the httpd.cnf file

Connecting Sametime Mobile to the Sametime Community Server

Configuring the Community Server for mobile client downloads

Configuring the Sametime Community and Proxy Servers

Sametime Mobile clients

Sametime Mobile for Android

Sametime Instant Messaging client for Blackberry devices

Sametime Meeting client for Blackberry devices

Sametime for iPhone, iTouch, and iPad

Summary

12. Managing and Monitoring the Sametime 8.5.2 Server Environment

Reviewing user activity

Reviewing Community Server activity

Instant messaging community logging

Domino server logging

Logging settings

Debugging the Classic Meeting Server

Monitoring services

Monitoring logins

General server status

Modifying the Community Server connection in the SSC

Monitoring and managing Meeting Rooms

Adding Meeting Room administrators

Meeting Server statistics

LDAP troubleshooting

Verifying LDAP configuration

Modifying LDAP configuration

Monitoring LDAP

Domino monitoring

LDAP Process State probe

LDAP TCP Port Health probe

LDAP Search Response probe

Debugging LDAP issues

Managing WebSphere Application Server processes

Starting and stopping servers

Batch files

Windows services

Adding a service

Updating a service

Deleting a service

Modifying dependencies

From within the Sametime System Console

Server | Server Types | WebSphere Application Servers

Servers | Applications | WebSphere Enterprise Applications

System Administration | Node Agents

System Administration | Nodes

Backing up server configuration

Compressing files

WAS scripts

Backup

Restore

Databases

Basic WebSphere Application Server troubleshooting

Reviewing server status

Operating system review

Sametime System Console review

Server | Server Types | WebSphere Application Servers

Reviewing server performance

Real-time performance activity

Historical performance activity

Where to look for log information

On the file system

In the Sametime System Console

Collecting and reviewing debugging information

Summary

A. Sametime 8.5.2 Installation Worksheets

Sample worksheets

Sametime server hostnames

Sametime server information

LDAP Server

Sametime server components

Sametime Install package names

Summary

B. Sametime 8.5.2 Related Resources

Customizing the Sametime client

Sametime client plugins and/or widgets

Sametime SDK

Sametime clustering or running on partitioned servers

Migrating from Domino Directory authentication to LDAP

Integrating SPNEGO with Sametime

Sametime Unified Telephony

Resources for Sametime documentation

Sametime SSL-related resources

Additional documentation resources

Sametime TURN Server resources

Sametime support and fix list resources

Sametime Blog resources

Sametime Gateway Server

Additional resources

Help! I need somebody! Where to find help when using the SSC

Certification and training resources

The Sametime song

Summary

C. Sametime 8.5.2 Network-Related Resources

Required ports for Sametime servers

Running Sametime with IPv6 addressing

Understanding NAT and Sametime

Troubleshooting or tuning your network for Sametime

Sametime Meeting Server audio/video tuning

Additional monitoring and tuning resources

Sample network configurations

Summary

D. WebSphere Application Server-Related Resources

Index