Oracle Enterprise Manager Grid Control 11g R1: Business Service Management电子书

Oracle Enterprise Manager Grid Control 11gR1: Business Service Management

Table of Contents

Oracle Enterprise Manager Grid Control 11gR1: Business Service Management

Credits

About the Authors

About the Reviewers

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Preface

What this book covers

What you need for this book

Who this book is for

Conventions

Reader feedback

Customer support

Errata

Piracy

Questions

1. Business Service Management: An Overview

Complexity in data centers

Modeling

DBA perspective: An example

Composite view: An example

Business view: An example

Target modeling

Systems and groups modeling

Services modeling

System-based service model

Synthetic transaction-based service model

Information Technology Infrastructure Library guidelines

Summary

2. Modeling IT Infrastructure Using Oracle Enterprise Manager 11gR1

Oracle Enterprise Manager concepts

Flavors of Oracle Enterprise Manager

OEM Database Control

OEM application server and Fusion Middleware Control

OEM Grid Control (GC)

OEM Grid Control 11gR1 architecture

Oracle management agent

Local monitoring

Remote monitoring

Oracle Management Service (OMS) and console

Target modeling

Target discovery

Agent-monitored and repository targets

Availability management

Performance management

Alerts

Target home page

Passive and active monitoring

Composite targets

Group targets

System targets

Service targets

Service-level management

Product and management focus areas in OEM 11gR1

Summary

3. Modeling Groups and Systems

Groups modeling with OEM Grid Control

Types of groups in OEM Grid Control

Integrator defined group types

Group types and availability management

Creating groups in OEM Grid Control

Normal group

General tab

Charts tab

Columns tab

Dashboard tab

Privilege propagating group

Converting normal groups to privilege propagating groups and vice versa

Redundancy group

Target type selection

General tab

Monitoring and managing group targets

Group home page

General region

Alerts region

Blackout region

Policy Violations region

Security Policy Violations region

Recommended Security Patches region

Related Links region

Redundancy group home page

Group monitoring

Configuration change monitoring

Monitoring selected metrics of members

Charts and historical metric trends

Group management

Access management

Administration of members

Editing a group

Systems modeling with OEM Grid Control

Types of system targets in OEM Grid Control

System targets and availability management

Creating system targets in OEM Grid Control

Creating a system target flow

Components tab

Topology tab

Charts tab

Columns tab

Dashboard tab

Monitoring and managing system targets

System home page

Services region

System charts

System administration

System components

System topology

Configure system

Summary

4. Modeling Services

Service modeling with OEM Grid Control

Introduction to services

Business services as targets in OEM Grid Control

Passive and active monitoring

Passive monitoring

Active monitoring

Business service availability management

Introduction to service availability

Availability based on system

Key components

Availability based on service test

Key beacons

Key tests

Service targets supported in OEM Grid Control

Web application

Forms application

Generic service

Aggregate service

Out of box custom services

Creating services based on a system target

Creating generic services based on a system

Create generic service: General step

Create generic service: Availability step

Create generic service: Performance metrics step

Create generic service: Usage metrics step

Create generic service: Review step

Creating services Using command-line scripts

Monitoring services

All services page

Status column

Performance alerts

Usage alerts

System details

Key tests

Monitoring beacons

Generic service home page

General section

Key component summary region

All service alerts region

Performance and usage region

Key test summary region

Service charts tab

System tab

Topology tab

Service blackouts

Creating a service blackout

Properties step

Schedule step

Review step

Availability status history

Editing services

System configuration

Availability definition

Root cause analysis

Configuration

Service failure: Diagnostics using root cause analysis

Automatic root cause analysis

Manual root cause analysis

Summary

5. Service Modeling Using Synthetic Transactions

Active monitoring with OEM Grid Control

Introduction to active monitoring

Beacons

Service tests

Licensing information

Creating services based on service tests

Creating Generic Service based on host ping test

Creating Generic Service: General step

Creating Generic Service: Availability step

Creating Generic Service: Service test step

Creating Generic Service: Beacons step

Creating Generic Service: Performance metrics step

Creating Generic Service: Usage metrics step

Creating Generic Service: Review step

Creating services based on command-line scripts

emcli create_service verb

Prominent service test types

Host ping service test type

FTP service test type

HTTP ping service test type

LDAP service test type

Web service (SOAP/REST) service test type

Other test types

Custom script test type

Advanced service test type: Web transaction

Web transaction recording

Steps and step groups

Web transaction playback options

Debugging issues related to web transactions

Monitoring services based on service tests

All Service page

Generic Service home page

Key test summary section

Test Performance tab

Monitoring all service tests and all beacons

Monitoring a single service test: Test home page

Configuring metric thresholds and collection frequency for service test metrics

Past changes and pending changes

Monitoring beacon Targets

Beacon home page

Beacon monitored targets

Watch Lists

Host ping using network watch list

HTTP ping using URL watch list

Ad hoc execution using the Test option

Summary

6. Modeling Service Metrics

Metric collection using OEM Grid Control

Metrics

Collection interval

Metric thresholds and alerts

Service target metrics

Availability

Performance metrics

Usage metrics

Business metrics

Metric promotion for service targets

Metric promotion based on system components

Metric promotion based on service tests

Service metric creation using OEM Grid Control console

Performance metrics

Usage metrics

Service metric creation using command line

emcli set_metric_promotion verb

Editing service target metrics

Configuring metric collections and advanced settings

Monitoring service metrics

Monitoring metrics in the service home page

Monitoring metrics in the charts page

Monitoring service metric alerts

Service metric alerts in service target home page

Service metric alert details

Diagnosing metric promotion issues

Manual diagnostics

Diagnostics using promoted metrics diagnostics doctor

Summary

7. Service-Level Management

Service-level agreements

Service-level management

Service-level management in OEM Grid Control

Service-level rule

Metrics used for service-level computation

Actual Service-level (%) computation

Defining service-levels in OEM Grid Control

Expected service-level

Actual service-level

Business hours

Availability criteria

Performance criteria

Monitoring service-levels using OEM Grid Control

Monitoring service-levels in service home page

Service-level Details page

Summary

8. Modeling Composite Business Services

Introduction to composite business services

Aggregate service targets in OEM Grid Control

Modeling availability

Modeling key performance indicators

Modeling service levels

Creating aggregate service targets

Using OEM Grid Control console

Add aggregate service: Subservices tab

Add aggregate service: Performance tab

Add aggregate service: Usage tab

Using command-line scripts

emcli create_aggregate_service verb

Editing aggregate service targets

Monitoring aggregate service targets

Aggregate service home page

General section

Subservices region

Performance and usage region

Alerts region

Aggregate service charts tab

Topology tab

Diagnostics using Root Cause Analysis

Root Cause Analysis details

Root Cause Analysis configuration

Summary

9. Real-Time Business Service Monitoring

Real-time monitoring in OEM Grid Control

Reports in OEM Grid Control

Reports customization

Report Definition: General tab

Report Definition: Elements tab

Report Definition: Schedule tab

Report Definition: Access tab

Dashboards in OEM Grid Control

Desktop widgets

Group and system monitoring dashboards

System dashboard drill downs

System monitoring dashboard customizations

Services monitoring dashboards

Services monitoring dashboard drill downs

Service Status dashboard

Service Detail dashboard

Service Level Details dashboard

Custom services monitoring dashboards

General options

Services options

Columns and time ranges options

Service Level and Monitoring widget

Prerequisites and installation of SLM desktop widget

Client-side prerequisites

OMS-side prerequisites

SLM widget setup

Configuring the SLM widget

Summary view

Detailed view

Sorting in the detailed view

Summary

10. Business Service Management at your Data Center

Modeling IT infrastructure

Best practices for using group targets

Best practices for using system targets

Modeling business services

Best practices in the service target type selection

Best practices for system-based services

Best practices for test-based services

Best practices for modeling locations using beacons

Best practices for hybrid models

Best practices for modeling composite services

Modeling service hierarchy

Best practices for modeling service hierarchy

Monitoring business services

Management by Exception

Configuring metrics and thresholds

Configuring blackouts

Configuring service levels

Configuring monitoring templates

Configuring Root Cause Analysis

Configuring services monitoring dashboards

Lifecycle management

Provisioning

Configuration management

Patching and upgrades

Final words

Index