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Getting Started with Spiceworks
Table of Contents
Getting Started with Spiceworks
Credits
About the Authors
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Free Access for Packt account holders
Preface
What this book covers
What you need for this book
Who this book is for
Conventions
Reader feedback
Customer support
Errata
Piracy
Questions
1. Setting Up Spiceworks
Installing Spiceworks
Troubleshooting installation issues in Spiceworks
Logging in and setting up Spiceworks Admins
Spiceworks users defined
Setting up Spiceworks Admin users
Getting into the Spiceworks Community
Summary
2. Configuring Network Inventory in Spiceworks
An overview of the Spiceworks network inventory
How Spiceworks scans your network
What else does Spiceworks scan?
Setting up a scan in Spiceworks
Scanning and Active Directory
Configuring IP range scans
Scanning credentials
Best practices and kicking off your first Spiceworks scan
Scanning best practices
Navigating the Spiceworks inventory
Navigating the device inventory
Navigating other inventories
The Software inventory
The People inventory
Customizing groups and scan schedules
Resolving unknown devices
Summary
3. Configuring the Spiceworks Help Desk and User Portal
An overview of the Help Desk interface and User Portal
Setting up Spiceworks users, permissions, and e-mail
Configuring the e-mail settings in Spiceworks
Configuring User Portal
Standard and Custom Attributes
Creating a ticket in Spiceworks
Working a Help Desk ticket in Spiceworks
Mobile clients
Extending the User Portal and Help Desk using plugins
Summary
4. Configuring Other Spiceworks Features
Reporting in Spiceworks
Network monitoring and alerts in Spiceworks
Purchasing features in Spiceworks
Mobile Device Management in Spiceworks
Other Spiceworks features
Spiceworks Knowledge Base
Spiceworks cloud services dashboard
Using the network map in Spiceworks
Summary
5. Taking Spiceworks to the Next Level
Connecting with other IT pros and vendors
SpiceCorps and meeting other IT pros in your area
Other groups in the Spiceworks community
The virtualization group
The mobile group
Spiceworks extensions in the community
Plugins
Reports
Scripts and Language Packs
Real-world Spiceworks events
Spiceworks University
The SpiceWorld user conference
Summary
Index
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