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Cover
Title Page
Dedication
Contents
Introduction: The Power Within
1. DIAL H FOR HUMAN BEING: Mastering the Customer Service Call
2. POISONED PEN: Writing a Successful Complaint Letter
3. BRAVE NEW WORLD: Harnessing the Power of the Internet
4. A ROYAL PAIN: Getting the Health Insurance You’ve Paid For
5. THE UNFRIENDLY SKIES: Troubleshooting Your Travels
6. TOUGH LITTLE GUYS: Avoiding Contractor Cons
7. THE PEOPLE’S COURT: Navigating Small Claims Court
8. POWER STRUGGLE: Battling the Big, Bad Utilities
9. UNCIVIL SERVANTS: Getting Your Government to Work for You
10. MONEY BUSINESS: Holding Your Bank Accountable
11. CREDIT CRUNCH: Getting a Handle on Your History
12. STOP, THIEF: Protecting Your Identity
13. CAR TALK: Keeping Dealers and Mechanics Honest
14. LOTTO LETDOWN: Saying No to Nigerian Royalty and Other Scams
15. THE SILK-LINED COFFIN: Planning a Funeral without Being Exploited
16. BECOMING YOUR OWN PROBLEM SOLVER
APPENDIX: Addresses, Phone Numbers, Websites, and Other Extremely Necessary Resources
INDEX
Acknowledgments
About the Author
Credits
Copyright
About the Publisher
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