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Title Page
Copyright and Credits
Office 365 Essentials
Packt Upsell
Why subscribe?
PacktPub.com
Contributors
About the author
About the reviewers
Packt is searching for authors like you
Preface
Who this book is for
What this book covers
To get the most out of this book
Download the color images
Conventions used
Get in touch
Reviews
Introduction to Office 365
Products within Office 365
Office 365 Enterprise versus Office 365 Home
Office 365 plans
Periodic table of Office 365
Home
Business
Education
Nonprofit
Enterprise
Firstline Workers
Office 365 plans – summary
Feature availability across Office 365 plans
Licensing
Subscription model
Office 365 volume licensing
Office 365 technical dependencies
Terminology
Summary
Fundamentals of Office 365
Planning Office 365
How to plan for Office 365
Base service
What is Office 365?
How is a data center built and what components can it have?
Specific products
Initiating an Office 365 project
Evaluating Office 365
Installing the Office 365 trial
Deployment
Office 365 descriptions
Office 365 analysis
Summary
Office 365 Basic Workloads
Microsoft Exchange Online
Exchange Online Protection
Exchange Online
Exchange Online Archive
SharePoint
Skype for Business and Microsoft Teams
Skype for Business
Microsoft Teams
Summary
Identities and Authentication
Azure AD – user management
What is Microsoft Azure AD?
What is Microsoft Azure AD not?
Core identity scenarios
Cloud identity
Directory and password synchronization
How synchronization works
Federated identity
Other scenarios
Azure AD Seamless SSO
Password hash synchronization
Pass-through Authentication
MFA
Self-service password reset
Azure AD Basic versus Premium
AD Connect setup and screenshots of console
Office 365 management
User roles
Summary
Configuring Office 365
Planning Office 365
Sample checklist
Implementing Office 365
Adding a domain to Office 365
Configuring application settings
Adding users to Office 365
Cloud only
Using the portal to create a user
Using CSV import
Using PowerShell
Directory synchronization
Federated identity
Summary
Managing Office 365
Office 365 Admin center
Home
Searching for users, groups settings, or tasks on the search pane
Directory synchronization status
Going directly to the users section to create, delete, edit, or reset a password of a user
Going to the Billing section
Going to Office software section
Managing domains
Managing support
Train yourself
Train your people
Advanced admin training on LinkedIn learning
Message center
Service health
Suggested features
Help users get started
Setup guides
Creating content
Small business quick start
Saving, sharing, and coauthoring
Mail and calendars
Chat, online meetings, and voice
Security and identity
Videos for IT pros
Active users
Office 365 Adoption preview
What is in the Office 365 Adoption content pack?
Users
Groups
Resources
Billing
Support
Settings
Services & add-ins
Security & privacy
DirSync errors
Organization profile
Partner relationships
Setup
Reports
Health
Admin centers
Summary
Exchange Online
Exchange Online in Office 365
EOP
Exchange Online
Exchange Online Archive
Planning Exchange Online
Implementation and migration Exchange Online
Some notes before starting
What is a hybrid deployment?
Hybrid deployment components
Hybrid deployment example
Directory synchronization and SSO
Troubleshooting hybrid deployments
Administering Exchange Online
AD Connect
Exchange hybrid
Exchange Online
Summary
SharePoint Online
Implementing SharePoint Online
Site collections
Architecture of SharePoint Online
SharePoint Online
SharePoint in Azure or an on-premises hybrid
SharePoint hybrid
SharePoint on Azure
SharePoint on-premises
Features
Capabilities
Administering SharePoint Online
Site collections and their various options
Managing and configuring features
General settings
Configure hybrid
Access control
OneDrive admin center
Sharing
Sync
Storage
Device access
Compliance
Notifications
Summary
Skype for Business
Implementing Skype for Business
Architecture
Cloud only
Skype for Business on-premises
Skype for Business hybrid
Administering Skype for Business
Summary
Working with Microsoft Teams
Implementing Microsoft Teams
Planning Microsoft Teams
Overview of Microsoft Teams
Microsoft Teams and Office 365
Clients for Microsoft Teams
Office 365 licensing for Microsoft Teams
Microsoft Teams license
Tenant-level configuration
User-level configuration
Extending Microsoft Teams
Connectors
Developing custom connectors
Tabs
Developing custom tabs
Bots
T-Bot
Additional bots
Adding bots to private chats and channels
Developing custom bots
Side-load your own bot for private chat
Summary
Delve
What is Delve?
Enabling Delve
Using Delve
Summary
Managing Workloads
Basic tasks
Complex tasks
Service change management process
Understanding the rings in Office 365
Summary
Adopting Office 365
Adopting Office 365
Changing management in Office 365
Launch and engagement events
Awareness and communications
Creating emails and newsletters
Launching date and first impressions
About two weeks before launch
Training for end users
Ongoing usage and support
Driving new behaviors and staying engaged
Feedback loop tips
Ongoing usage, feedback, and success
How to drive Office 365 adoption
Useful tips, tricks, and resources to drive adoption
Summary
Monitoring and Support
Monitoring
Operations Manager
OMS
Monitoring Office 365
Service health
Message center
Overview of the Office Message center
Directory sync status
Support
Portal support
Phone support
Premium support
Answers and Tech Community
Answers
Tech Community
Summary
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