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Introduction
Characteristics of negotiation:
Prepare yourself for Negotiation
Tools for successful negotiation
Building your negotiation process
Set goals & limits
Be a good listener
Be clear
Communication a key skill of a good negotiator
Stay calm while conducting the meeting
Push the pause button
Closing the deal
Putting your ideas into action
Handling all types of Negotiations
Effective ways to improve your negotiation skills
Elements of successful negotiating skills
International Negotiations
Negotiations among Men & Women
Negotiation over the phone and the internet
Elements influencing the negotiation process
Setting your goals and planning to achieve them
Envisioning your future
Making a commitment
Identifying your values
Planning ways to achieve your vision
The 3 year plan
Maximizing gains must be your main aim behind the negotiations
Dressing for success
Mapping the opposition
Gathering information
Setting a good goal
Setting the opening offer
Setting & enforcing limits
Components for a successful business negotiation
How to convey your message to the other person when you have decided to walk away
The role of listening in the negotiation process
Strategies to succeed with difficult customers during negotiation
Asking the right questions
Battling the Jargon
Guidelines to ask quality questions
Role of body language while listening
Tune in with your inner voice
Being crystal clear by expressing your views
Organizing your thoughts
Keep your commitments
Write it down
Encouraging others to clarify
Capturing the audience
Barriers to clarity
Turn off the anger buttons by pushing the pause buttons
Human beings are full of emotions & responses
Your attitude plays a big role during a negotiation
Dealing with discouragement
Dealing with difficult situations and people
Things that can help you enhance your negotiation outcomes
Closing the deal- The glory moment
Assessing the deal
Win-win deals
Psychological barriers to closing
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