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Introduction.
– Chapter 1 – Voss’s History.
– Chapter 2 – A Close Look At Empathy.
– Chapter 3 – Empathy Principle One: Mirroring.
– Chapter 4 – Empathy Principle Two: Labeling.
– Chapter 5 – Empathy Principle Three: “No” Before “Yes”.
– Chapter 6 – Empathy Principle Four: Get Them Excited To Say “That's Right” Without Any Hesitation.
– Chapter 7 – Empathy Principle Five: Alter Their Reality.
– Chapter 8 – Empathy Principle Six: The Illusion of Control.
– Chapter 9 – Empathy Principle Seven: Guarantee Execution.
– Chapter 10 – Empathy Principle Eight: Bargain Hard.
– Chapter 11 – Empathy Principle Nine: Tap Into The Unknown.
– Chapter 12 – Preparing for Your Next Negotiation.
Conclusion
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