第二、三、四章
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前 言
Figures
Chapter One Introduction
1.1 Rationale of the Study
1.2 Objectives of the Study
1.3 Data and Methodology
1.4 Overview of the Chapters
1.5 Summary
Chapter Two Literature Review
2.1 Introduction
2.2 Approaches to the Study of Language and Emotion
2.3 Complaint Research
2.4 Summary
Chapter Three Theoretical Framework
3.1 Introduction
3.2 Theories about Framing
3.3 Du Bois' Stance Triangle Theory
3.4 Linking Emotional Utterances and Frames via Work of Stancetaking
3.5 Summary
Chapter Four Aspects of Emotional Utterances in Complaint Conversations
4.1 Introduction
4.2 Linguistic Triggers to Emotional Utterances in Complaint Conversations
4.3 Essential Features of Emotional Utterances in Complaint Conversations
4.4 Discursive Strategies for Making Emotional Utterances in Complaint Conversations
4.5 Functions of Strategic Use of Emotional Utterances in Complaint Conversations
4.6 Summary
Chapter Five Emotional Utterances in the Construction of Complaint Frame via Stancetaking
5.1 Introduction
5.2 Emotional Utterances in Framing Complaints about the Recipient (s)
5.3 Emotional Utterances in Framing Third-party Complaints
5.4 Emotional Utterances in Framing Self-complaints
5.5 Emotional Utterances in Framing Reproduced Complaints
5.6 Emotional Utterances in Construction of Complaint Frame via Style-shifting
5.7 Summary
Chapter Six Conclusion
6.1 Introduction
6.2 Major Findings of the Study
6.3 Significance of the Study
6.4 Limitations of the Study
6.5 Directions for Future Research
6.6 Summary
Appendix Transcription Conventions
Bibliography
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