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Absolute Value电子书

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5人正在读 | 0人评论 9.8

作       者:Simonson, Itamar

出  版  社:HarperBusiness

出版时间:2014-02-01

字       数:37.7万

所属分类: 进口书 > 外文原版书 > 经管/金融

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  • 读书简介
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Going against conventional wisdom, Absolute Value reveals what really influences customers today and offers a new framework the Influence Mix for thinking about consumer decision making, which should help managers develop more effective marketing strategies.How people buy things has changed profoundly yet the fundamental thinking about consumer decision making and marketing has not. Most marketers still believe that they can shape consumers' perceptions and drive their behaviors. In this provocative book, Stanford professor Itamar Simonson and best-selling author Emanuel Rosen show why current mantras about branding and loyalty are losing their relevance. When consumers base their decisions on reviews from other users, easily accessed expert opinions, price comparison apps, and other emerging technologies, everything changes. Contrary to what we frequently hear, consumers will (on average) make better choices and act more rationally. Absolute Value answers the pressing question of what influences customers in this new age. Simonson and Rosen identify the old-school marketing concepts that need to change and explain how a company should design its communication strategy, market research program, and segmentation strategy in the new environment. Filled with deep analysis, case studies, and cutting-edge research, this forward-looking book provides an entirely new way of thinking about marketing.
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Dedication

Contents

Introduction

I. THE SHIFT FROM RELATIVE TO ABSOLUTE

1 From Relative to Absolute

2 The Decline of “Irrationality”

3 New Patterns in Consumer Decision Making

4 Why We’re Bullish About Absolute Values

II. HOW MARKETING CHANGES FOREVER

5 When Brands Mean Less

6 Satisfaction, Loyalty, and the Future of Past Experience

7 Absolute Diffusion: From Pinehurst to Pinterest

8 Pointless Positioning and Persuasion

III. A NEW FRAMEWORK

9 The Influence Mix

10 Communication: Match Your Customers’ Influence Mix

11 Market Research: From Predicting to Tracking

12 Segment Evolution: From Susceptible to Savvy

13 The Future of the Absolute

14 Absolute Business: A Final Word

Acknowledgments

Notes

Index

About the Authors

Also by Emanuel Rosen

Credits

Copyright

About the Publisher

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