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Cover
Title Page
Contents
Preface
HOW DIFFICULT PEOPLE AFFECT THE WORKPLACE
The Cost of Difficult People
Why Are Difficult People So Difficult?
UNDERSTANDING DIFFICULT PEOPLE
The Slave Driver
The Black Hole
The Minutiae Monster
The Busybody
The Recluse
The Bully
The Liar
The Outlaw
The Blamer-Complainer
The Know-It-All
Be Prepared for Anything
HOW TO HANDLE DIFFICULT PEOPLE
Why Not Just Fire the Person?
The Art of Constructive Confrontation
The Constructive Confrontation Cycle
Progressive Discipline
Termination
What If the Problem Is Your Boss or a Peer?
Recommended Reading
Searchable Terms
About the Author
Credits
Copyright
About the Publisher
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