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Cover
Title Page
Dedication
CONTENTS
INTRODUCTION: EVERY BUSINESS IS A MEDIA BUSINESS
PART ONE THE C-SCAPE: HOW DID WE GET HERE?
THE FOUR FACTORS: SHAPING THE C-SCAPE
1 THE FIRST FACTOR: CONSUMERS CHOOSE
2 THE SECOND FACTOR: CONTENT BECOMES KING
3 THE THIRD FACTOR: OURATION CURES INFORMATION OVERLOAD
4 THE FOURTH FACTOR: CONVERGENCE REMAKES COMMUNICATION—AND ORGANIZATIONS
PART TWO WHAT HAPPENS TO MARKETS?
5 MARKETING BEYOND THE PURCHASE FUNNEL ADVERTISING BECOMES “CONTENT”
6 TALK WITH, NOT AT PUBLIC RELATIONS STILL DELIVERS THE MESSAGE
7 DIGITAL MINDREADING: CUSTOMER SERVICE REPLACES SALES
PART THREE WHAT HAFFENS TO PRODUCTS?
8 IS EVERYTHING “CONTENT”?: EVERY PRODUCT IS NOW A MEDIA EXPERIENCE
9 THEY CHOOSE, BUT YOU CURATE: PRODUCT CO-DEVELOPMENT
10 LOYALTY THAT LASTS: PRODUCT EXPERIENCES THAT EVOLVE WITH THE C-SCAPE
PART FOUR WHAT HAPPENS TO BUSINESSES?
11 PRICE THE EXPERIENCE, NOT THE PRODUCT: NEW APPROACHES to REVENUE
12 PARTNER LIKE A START-UP: ENTREPRENEURIAL ALLIANCES CURE ORGANIZATIONAL OVERWHELM
13 THE NEW NEWSROOM: WHY EVERY BUSINESS NEEDS ONE
AUTHOR’S NOTE
INDEX
ACKNOWLEDGMENTS
About the Author
Copyright
About the Publisher
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