Jira Quick Start Guide电子书

Title Page

Copyright and Credits

Jira Quick Start Guide

Dedication

About Packt

Why subscribe?

Packt.com

Contributors

About the author

About the reviewer

Packt is searching for authors like you

Preface

Who this book is for

What this book covers

To get the most out of this book

Conventions used

Get in touch

Reviews

Introducing Jira

What is Jira?

Jira Core

Jira Software

Jira Service Desk

The problems Jira solves

Challenges and problems that Jira solves

Lack of flexibility

Difficulty in customization

Difficulty in adoption by teams

Extensive training to learn the tool

Expensive

What are the main benefits of Jira?

Standard tool for teams of all sizes

Simple licensing model

Lightweight tool

Low maintenance

Ease of use and intuitiveness

Increased productivity

Better visibility

Integration with other tools

Marketplace apps

A RESTful API for limitless possibilities

Atlassian Community

How to decide which application to use?

Deployment options

Cloud

Server

Data Center

Summary

Getting Started with Jira Core and Basic Usage

Getting started with Jira

Planning your Jira installation

How many users will be using Jira?

What problems are you trying to solve with Jira?

Which application and what apps would you need?

How many projects do you want to create in Jira?

What will be the projected usage in six months and one year from now?

Integration with other tools

Choosing a deployment

Setting up a Cloud instance

Using Jira Core for business teams

Creating a new project

Working on a Jira Core project

Summary

Activity

Statistics

Board

Issues and filters

Reports

Working on an issue in a Jira Core project

Summary

Using Jira Software for Development Teams

Using Jira Software for development teams

Enabling Jira Software

Overview of Agile concepts

What is Agile?

Scrum and Kanban methodologies

Key Agile concepts

Roles in Agile

Is Jira suitable for development projects?

Scrum board

Creating a sample Scrum project

Populating, ranking, and estimating a backlog using story points

Planning and creating sprints

Configuring swimlanes, card colors, edit card fields, and quick filters

Swimlanes

Card colors

Card layout

Quick filters

Jira Software reports

The Burndown Chart

The Velocity Chart

Kanban board

Setting up a Kanban board

Column constraints

Summary

Using Jira Service Desk for Help Desks

Using Jira Service Desk for help desks

Enabling Jira Service Desk

Overview of Helpdesk

Basic features of any help desk

Help desk processes

Different ways to raise tickets

Creating a Jira Service Desk project

Using Jira Service Desk

Customer portal

Queues

Customer permissions

Configuring Jira Service Desk

Request types

Portal settings

Email requests

Satisfaction settings

Knowledge base

SLAs

Automation

Jira Service Desk reports

Workload

SLA goals

Satisfaction

Requests deflected

Requests resolved

Created versus resolved

Time to resolution

SLA met versus breached

Incidents reported by priority

Summary

Jira Schemes and Configuring Project Workflow

The various types of user in Jira

User

Project administrator

Jira administrator

Overview of various schemes in Jira

Issue type schemes

Workflow schemes

Issue type screen schemes

Field configuration schemes

Permission schemes

Notification schemes

Customizing Jira workflow

New status

Creating a new workflow

Summary

Configuring Project Screens and Permissions

Adding new custom fields in Jira

Understanding Jira screens

Using the custom field in our project

Transition screens

Working with permissions

Summary

Reports and Dashboards

Jira Core reports

Average Age Report

Pie Chart Report

Jira Software reports

Burndown chart

Velocity chart

Jira Service Desk

SLA success rate

Satisfaction

Creating and sharing dashboards

Summary

Best Practices

Setting up a change control board

Documenting your configurations

Not creating too many statuses

Not creating lots of custom fields

Using contexts

Using project roles over groups

Not modifying default configurations

Jira customization process

Summary

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