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Cover
Title Page
Dedication
Contents
Authors Note
Prologue: Flying Sucks
Chapter 1: Sit Down and Shut Up or We’ll Turn This Plane Around: Why Airline Service Has Collapsed and Air Rage Is Soaring
Chapter 2: What Happened to the Airlines?
Chapter 3: Collusion and Confusion: How Airlines Don’t Play by the Rules—and How Passengers Pay
Chapter 4: So You Think You’ve Found the Lowest Fare
Chapter 5: A Mad Race to the Bottom: How Airlines Mistreat Employees, Outsource, and Ignore Passengers
Chapter 6: When Your Airline Isn’t Your Airline: Regional Carriers Provide Lower Levels of Service and Safety
Chapter 7: Outrageous Outsourcing: The Single Greatest Threat to Airline Safety
Chapter 8: Unsafe at Any Altitude? Facing Unprecedented Dangers
Chapter 9: Threats to Survival: Why Many Air Crashes Need Not Be Fatal
Chapter 10: Lights, Camera, Strip Search: The Tragicomedy of Airline Security
Chapter 11: Cloudy Skies: Aviation’s Carbon Footprint
Chapter 12: InkStained Wreckage: How Airlines Manipulate the Media
Epilogue: Fighting the Clock
Conclusion: A Manifesto for Taking Back Our Skies
Appendix A: Domestic Mainline Airline Partnerships with Regionals
Appendix B: Domestic Regional Airline Partnerships with Mainlines
Glossary
Selected Bibliography
Notes
Index
Acknowledgments
About the Author
Credits
Copyright
About the Publisher
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