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Title Page
Copyright
Table of Contents
Author’s note
Managing teams is a balancing act
Is this a team?
1.1 Know what you mean by ‘team’
1.2 Define success for your team
1.3 Know when you haven’t got a team
1.4 Plan to be a real team leader
1.5 Check that you have some followers
1.6 Manage a cross-functional team
Form your team
2.1 Pick the right people
2.2 Get the team performing quickly
2.3 Create a team identity
2.4 Create a team vision
2.5 Agree the ground rules
2.6 Understand team roles
2.7 Use roles for teamwork and task success
2.8 Measure the teamwork
2.9 Manage teams within teams
Lead your team
3.1 Create tasks
3.2 Build inter-dependencies
3.3 Avoid MIYST
3.4 Manage the miseries
3.5 Keep smiling
3.6 Give praise in public
3.7 Reward your people
3.8 Avoid being a ‘monkey manager’
3.9 Delegate to support your team
Communicate with your team
4.1 Run good team briefs
4.2 Use all channels to give your message
4.3 Decide who needs to know what
4.4 Listen to your team
4.5 Don’t forget the remote people
4.6 Give your team some publicity
Protect and serve your team
5.1 Know who is working for whom
5.2 Build and keep trust
5.3 Lead by example
5.4 Support your team as a whole
5.5 Support your individuals
5.6 Manage the creative tension
5.7 Don’t encourage ‘prima donnas’
5.8 Manage your own boss
5.9 ‘Manage out’ uncooperative people
Manage team changes
6.1 Learn to let go
6.2 Recognize survivor syndrome
6.3 React sensibly to change
6.4 Take the first step to manage survivors
6.5 Follow up the survivor management
Disband your team
7.1 Prepare to say goodbye
7.2 Celebrate success
7.3 Learn from experience
7.4 Spread the word
7.5 Keep in touch
7.6 Provide ‘after care’ for your team
Jargon buster
Further reading
About the author
About the Publisher
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