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Title Page
Dedication
Contents
Introduction
Part I: Work is a Verb
The Bottom is a Good Place to Start
There are no Shortcuts
Work is a Challenge. Or it Should Be.
Part II: It’s Not About You
It is About Everyone But You
Go on an Ego Diet
The Credit Will Find You
Part III: Don’t Be a Jerk. Be Reasonable, Kind, Decent, Fair – in a Word – Nice
There’s Something to this Golden Rule Thing
The Bad Guys Make the Good Guys Look Better
Play Fair – What a Concept
You’re Judged by the Company You Keep
Part IV: Listen More Than You Talk
Shut Up
Listen. Then Hear.
You Can Learn a Lot From Great Listeners. And Bad Ones.
It’s Okay to be Ignorant. It’s Not Okay to Stay That Way
Ask. It’s a Great Way to Find Out What You Don’t Know.
Part V: Every Job is Sales
Don’t Sell. Solve.
Give People What They Want (Not What You Want Them to Want)
Buying is Selling
The Customer is Always Right … Even When She’s Wrong
Part VI: Simple is Better than Complicated
You Can See More Clearly From a Distance
Ahem. Pay Attention.
Throw Out Your Mental Trash
Part VII: Less is More
Extra Long is For Suits, Not Meetings
Don’t Write in Ink (50% of All Meetings Get Changed)
Cut the Budget
Cut Your Losses
Part VIII: Say What You Mean
It’s More Important to Do Business than to Speak Business
A Weasel is a Rodent
Mean What You Say
Part IX: Honesty – The Most Powerful Weapon in Business
There’s No Such Thing as a Good Liar
An Excuse is Not a Reason
Apologize
Take Responsibility
Part X: Open Your Mind – Let Ideas In
Whatever You Think, Think the Opposite
Failure is Good
Change Happens
Global is the New Local
Just Because Someone is Rich Doesn’t Make Him Smart
You Have to Get Old. You Don’t Have to Think Old.
Part XI: Reality – Deal With It
Life Isn’t Fair. Get Over It.
Consistency Beats a Hot Streak Every Time
Don’t Look Backward. There’s Nothing There.
Most Things aren’t as Serious As They Seem (But Some Are)
Part XII: Don’t Keep Score
Envy is Ugly
Grudges are Stupid
Forgive and Forget – or at Least One Out of Two
Ignore Titles, Especially Your Own
Money is a Tool, Not a God
It’s 0–0 Tomorrow
Part XIII: Energy – The Unfair Edge
Show Up
Today is a Good Time to Do Something
Obsessive–Compulsive Isn’t All Bad
Patience is a Virtue. So is Impatience.
Don’t Take “no.” Press “O.”
Work is Not A Hobby
Part XIV: Imagine You Worked For You
Be the Boss. Don’t be Bossy.
Take Boss 101. Learn from Best and Worst.
Hire Someone Smarter than You
Promote Someone Who Isn’t Ready
Trust Someone – Besides Yourself
Firing Hurts – or it Should
Everyone Has A Boss – Even The Boss
Part XV: Take Inventory
If You Wait for Things to be Different, You’re in for a Long Wait
If You Have to Ask for a Raise, Quit
Start Over Tomorrow – But Don’t Do it the Same Way
Copyright
About the Publisher
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