ABOUT THE AUTHOR
1.1 Why should your company go for the ISO certification?
1.2 Certification vs. registration vs. accreditation
1.3 Who should read this book?
1.4 What this book is not
1.5 Additional resources
2 ENSURING YOUR COMPANY PASSES THE CERTIFICATION AUDIT
2.1 Steps before going for the certification – the final check
2.2 How to choose a certification body
2.3 Steps in the company certification and how to prepare
2.4 Which questions will the certification auditor ask?
2.5 How to talk to the auditors to benefit from the audit
2.6 What the auditor can and cannot do
2.7 Nonconformities and how to resolve them
2.8 Success factors
3 MINI CASE STUDY: PREPARING A TELECOM COMPANY FOR A CERTIFICATION
APPENDIX A – LIST OF QUESTIONS TO ASK A CERTIFICATION BODY
APPENDIX B – INFOGRAPHIC: THE BRAIN OF AN ISO AUDITOR – WHAT TO EXPECT AT A CERTIFICATION AUDIT
累计评论(0条) 0个书友正在讨论这本书 发表评论