Microsoft Lync 2013 Unified Communications电子书

Microsoft Lync 2013 Unified Communications: From Telephony to Real-time Communication in the Digital Age

Table of Contents

Microsoft Lync 2013 Unified Communications: From Telephony to Real-time Communication in the Digital Age

Credits

About the Author

About the Reviewers

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Preface

What this book covers

Who this book is for

Conventions

Reader feedback

Customer support

Errata

Piracy

Questions

1. Innovation of Communication and Information Technologies

Defining communication

What changed the communication industry?

Understanding modern business communication needs

Evolution of communication tools

Increasing the number of ways to reach a person

Benefits of UC

Introducing cloud services in IT and telecommunication

Summary

2. Information Technology Meets Knowledge Management

Microsoft SharePoint Server as a knowledge platform

Microsoft SharePoint as FAQ, collaboration, and best practice platform

YouTube as a video knowledge portal

A company's central intranet portal and team sites on Microsoft SharePoint

From skill search and real-time communication to mobile integration

Summary

3. Business Cooperation in the World of the World Wide Web

What technological barriers are we talking about?

Understanding the unified communications umbrella

Learning about My Site

Instant messaging and chat

Knowing the modular IT platform

Summary

4. Value and Potential for End Users

Technology supports our daily life

Persistent instant messaging

Being mobile – the mobility advantage

From Roundtable and Email to CRM

Do more with real-time messaging

The great advantage of the unified communications platform

Developing your own UC add-ons

Summary

5. Cost Optimization Approaches

Need for an efficient communication solution

Optimization opportunities with UC

Reducing direct costs of communication services

Reducing the costs/fees for Internet and data services

Potential savings

Reducing costs/fees for conference services

Potential savings

Reducing costs/charges for mobile and fixed line telephony

Potential savings

Optimizing communication and collaboration cost by using Federation

Reducing costs/fees for equipment setting up

Potential savings

Optimizing travel expenses and business travel

Potential savings

Optimizing communication infrastructure and replacing legacy technology

Potential savings

Advantages of cloud services

Optimization of existing infrastructure

Potential savings

Optimization of software licenses

Potential savings

Take advantage of knowledge and human capital

Potential savings

Business value assessment

Summary

6. Unified Communications Projects in Practice

Initial situation

The role of a UC solution

Evaluating UC solutions

The Microsoft UC solution for Contoso

Additional benefits of UC solution

From decision, Proof of Concept, to rollout of UC

The pilot phase

Implementation of training

The overall concept

Concluding remarks

Summary

7. Analyzing the Key Points of a Unified Communications Project

Evaluation phase

How can this be done easily?

Selecting unified communications solution and solution provider

Decision making and pilot phase

Summary

8. Technology Inside the Microsoft UC Platform and a Look into the Future

Microsoft Lync Server 2013

Lync topology planning

Migrating from another Lync or OCS topology

Creating a new Lync topology

Server roles and editions

Lync Standard Edition

Lync Enterprise Edition

Lync Server considerations, roles, and functionalities

Front End Server

Back End Server

Edge Server

Mediation Server

Director Server

Group Chat Server(s)

Enterprise Voice with Lync 2013 Standard Edition

Branch Site with Lync 2013

Operation system and virtualization

Lync Server 2013 supports all Lync Server workloads in virtualization topologies

Network performance for communication and collaboration

Network port and security in Lync 2013

Ports and protocols for internal servers

External A/V firewall and port requirements

Administration of a Lync Server topology

The Lync client

Features available in the Lync 2013 client family

Lync 2013 in contact center deployments

Skype and Lync

Future development

Future vision

Summary

A. Appendix A.

Index