Microsoft Windows Intune: Quickstart Administration电子书

Microsoft Windows Intune 2.0: Quickstart Administration

Table of Contents

Microsoft Windows Intune 2.0: Quickstart Administration

Credits

About the Author

Acknowledgement

About the Reviewers

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Preface

What this book covers

What you need for this book

Who this book is for

Conventions

Reader feedback

Customer support

Errata

Piracy

Questions

1. Overview of Cloud Computing

Centralized solution, management, and upgrades

Elastic in scale and power

Pricing based on utilization

Delivered using Internet protocols

Secure and private

Service Level Agreement

Availability

Service hours

Recompense

Window Intune SLA

Multiple client device types

Client Software

Programmable interfaces

Different levels of cloud computing

Infrastructure as a Service

Platform as a Service

Software as a Service

Challenges of cloud computing

Network requirements

Data accesses and synchronization

Network bandwidth and latency

Security

Customization

Bringing all this together for Windows Intune

Summary

2. Introduction to PC Management Concepts

Continuous cycle of PC Management

Definition of IT management goals

Using policies for configuration and deployment

Policies that deliver against the business goals

Ensuring the security settings on the PC provide an adequate level of protection

Education

Stopping malicious theft of data

Blocking malware

Tracking the hardware and software assets

Policies that help the IT team do their job

Deploying Windows 7 for everyone

Keeping the PC up-to-date with updates

Reactive response to problems

Ongoing maintenance tasks

Dealing with alerts

Working with users' support requests

Dealing with major problems

Hardware

Software

Reporting on IT management

Summary

3. Overview of Windows Intune Features

Why use Windows Intune

Situations when Intune makes sense

First management solution for small and medium enterprises

Moving to a subscription management solution

Managing part of an estate, such as computers that users bring in from home

Windows Intune solution architecture

Windows Intune feature set

Windows 7

Existing Windows 7 Software Assurance customers

Microsoft Desktop Optimization Pack

Diagnostic and Recovery Toolset

Microsoft Enterprise Desktop Virtualization

Installation

Management console

Security management

Windows system updates

Anti-malware

Firewall control

Auditing

Reporting

Alerts and Support

Alerts

Remote Assistance

Software distribution

Managing multiple organizations

Summary

4. Signing Up for Windows Intune and Installing the Client Software

Preparing for Windows Intune

Licensing of Windows Intune

Software and hardware requirements for Windows Intune

Hardware requirements

Software requirements

Skills required to manage with Windows Intune

Simple management skills

Desired complex management and diagnostic skills

Signing up to Windows Intune

Create a Windows Live ID

Sign into MOCP and configure contacts

Add Windows Intune to your basket and confirm the purchase

Activate your purchase

Adding MDOP to your purchase

Installing Windows Intune onto a client PC

Downloading the client software to the device

Unzipping and installing

Installing via alternative methods

Quiet installation

Image based deployment

MSI file deployment

Waiting for the update process to complete

Confirming installation

Enabling others to manage your PC estate with Windows Intune

Adding a partner to your subscription

Changes a partner sees when managing more than one client

Summary

5. Configuring Windows Intune

Adding additional administrators to Windows Intune

Adding an additional administrator

Changing the Tenant Administrator

Configuring computer groups

Choosing a group structure

Creating the group structure

Assigning PCs to groups

Configuring Windows Intune alerts

Configuring alert activation

Changing alert notification

Creating a customer alert rule

License management

Managing your Microsoft Volume License details

Managing your other license details

Summary

6. Configuring Management Policy

Policy management

Windows Firewall Settings

Windows Intune Center Settings

Windows Intune Agent Settings

General section

Endpoint Protection section

Endpoint Protection Service

Real-time Protection

Scan Schedule

Scan Options

Default Actions

Excluding files and processes

Microsoft SpyNet

Updates section

Network bandwidth

Deploy Policy

Editing an existing policy

Update management

Selecting products and classification of updates to manage

Update Classification

Configuring automatic approval of updates

Manually approving updates

Summary

7. Software Deployment

Preparing an application for uploading

Understand how the application is installed in silent or quiet mode

Create a folder for each installation package

Place all files needed for installation into one folder

Examples

Office 2010

Adobe Reader and Flash

Intel chipset software

Using App-V packaging for deploying a package

Uploading an application

Adobe Flash – 64-bit MSI

Adobe Flash – 32-bit EXE

Adobe Reader – Windows 7 EXE

Adobe Reader – XP SP3 EXE

Intel drivers

Office 2010

Deploying a package

Managing Non-Microsoft Updates

Removing a package

Uninstalling software from a client PC

Removing a software package

Summary

8. Tracking and Reporting

Reporting basics

Reporting basics in Reports workspace

Selection customization

Saving and loading customizations

Sorting data in the columns

Printing a report

Exporting data

Reporting basics in Alerts workspace

Update reports

Tracking software usage

Software installed on an individual computer

Estate-wide software view

Tracking hardware

Computers workspace view

Hardware Inventory Reports

License management

Purchase report

Installation report

Alerts reporting

Custom reports

Reporting on overall PC management achievements

Summary

9. Monitoring and Responding to Windows Intune Alerts

General Windows Intune alerts

Monitoring alerts

Responding and closing alerts

Malware alerts

Testing malware checks are working

Actions following malware instance

Remote Assistance alerts

Preparing to deliver support

Preparing the client computer for support

Preparing the support agent's computer to offer support

Providing Assistance

Receiving alert and responding

Providing remote support

Chat

Shared Desktop

File transfer

Rebooting the remote computer

Closing the alert

Summary

10. Resolve Problems Using Microsoft DaRT

Downloading MDOP

Installing DaRT

Building a DaRT CD

Using DaRT to resolve issues

Locksmith

Crash Analyzer

Hotfix Uninstaller

Standalone System Sweeper

Summary

11. Deploying Windows 7 Enterprise Edition

Downloading Windows 7 Enterprise Edition

Checking pre-requisites for Windows 7

Backing up settings for migration

Installing Windows 7 Enterprise Edition

Restoring user settings and installing applications

Updating Windows Intune

Removing the computer from Windows Intune

Installing the Windows Intune tools

Considering tools for scale deployment of Windows 7

Microsoft Assessment and Planning (MAP) toolkit

Microsoft Deployment toolkit

Summary

12. Integration with Existing Microsoft Products

Typical computing scenarios

Desktop environment

Management tools

Services to enable productivity and collaboration

Office 365 and on-premise SharePoint and Exchange

System Center

On-premise Windows Server

Identity management with Active Directory

Group Policy

Update management with Windows Software Update Services

Windows Small Business Server

Windows Home Server

On-premise versus cloud solutions summary

Mixing on-premise and cloud solutions

Anti-malware products

Summary

Index