The 3CX IP PBX Tutorial电子书

The 3CX IP PBX Tutorial

Table of Contents

The 3CX IP PBX Tutorial

Credits

About the Authors

About the Reviewer

Preface

What this book covers

What you need for this book

Who this book is for

Conventions

Reader feedback

Customer support

Errata

Piracy

Questions

1. Getting Started with the 3CX Phone System

About the company—3CX

What the 3CX Phone System is

Hardware versus software phone systems

Linux Asterisk versus Windows 3CX

3CX Free versus 3CX Commercial edition

Major components of the 3CX Phone System

3CX Phone System

The navigation pane

Drop-down menus

Quick launch toolbar

3CX Phone

3CX Assistant

3CX VoIP Client

3CX Call Reporter

3CX Gateway for Skype

3CX Hotel module

Some characteristics and features of 3CX

Easy to use

Open and vendor independent

Windows-based

What the 3CX Phone System is not

3CX is not expensive

3CX is not a Cisco level of maturity product

3CX is not a turnkey hardware phone system

3CX is not done

3CX does not have "key system" replacement features

3CX integration with Microsoft Office Communications Server is not supported

3CX currently does not have the ability to do multi-tenant

3CX does not do multiple languages simultaneously

Summary

2. Downloading and Installing 3CX

What you will need

Your 3CX server hardware requirements

Choosing a Windows operating system

Starting with a clean operating system install

Getting the Microsoft stack in place

Downloading 3CX and getting a key

Free key versus a two-user test key

Starting the install

The requirements screen

The recommendations screen

The EUL Agreement

The install folder screen

Selecting IIS or Cassini web server

The 3CX User Settings Wizard

Creating user extensions

Operator extension

Registration

Logging in to 3CX for the first time

Checking the status of 3CX

Summary

3. Working with Extensions

Devices that can connect to 3CX as extensions

Softphones

X-Lite by CounterPath

Zoiper Communicator

SIP phones

Analog phones

Other SIP hardware and software devices

Verifying basic network connectivity to our 3CX server from another computer

Basic extension setup in the administrator console

First and last name

ID, password, and pin

E-mail address

Voicemail configuration

Forwarding rules

Installing and connecting the 3CX VoIP Phone

Testing the extension we just connected

Checking that system console indicates the extension as registered

Testing that we can call another extension

Connecting a Snom 360 phone

Connecting other phones

Checking out the MyPhone UserPortal page

Voicemail

Extension groups

Editing multiple extensions at a time

Summary

4. Call Control: Ring Groups, Auto-attendants, and Call Queues

Ring groups

Adding ring group members

Destination if no answer

Digital Receptionist setup

Recording a menu prompt

Creating the Digital Receptionist

Call by name setup

Call queues

Summary

5. Trunks—Connecting to the Outside World

PSTN trunks

SIP trunks

The PBX

The enterprise border element

The ITSP

Choosing a VoIP carrier—more than just price

Disaster recovery

Mixing VoIP and PSTN

Connecting 3CX to your trunk

Calls to numbers starting with (Prefix)

Calls from extension(s)

Calls to numbers with a length of

Route and strip options

Creating a SIP trunk

Summary

6. Configuration

Music on Hold

Obtaining the file

For the iTunes user

Prompt sets

Dial plans

Direct Inward Dialing (DID)

Summary

7. Enterprise Features

Remote phones

Remote site to 3CX site VPN tunnel

VPN-capable SIP phone to 3CX site VPN tunnel

Port forwarding method to connect a remote phone

Using the 3CX Firewall Checker

Port forwarding using the 3CX SIP proxy tunnel manager

Call recording

Conferencing

Creating a conference call

Call reporting

Faxing with 3CX

Codecs

Summary

8. 3CX Integration

Outlook 2007 Click-to-Dial integration

Integrating Instant Messaging Server

Downloading and installing Openfire components

Basic Openfire configuration and Spark install

Integrating 3CX and Openfire

Integrating Legacy PBX

Calling extensions between systems

Outgoing calls over PSTN or VoIP

Incoming calls

More integration possibilities

Summary

9. Hardware

Gateways: The connection to the outside world

Looking at the Patton 4114 FXO gateway

Configuring the Patton 4114 FXO gateway

Configuring the gateway in 3CX

Getting the Patton gateway on your network

Making sure the Patton gateway has correct firmware

Configuring the Patton gateway

Looking at the Patton 4960 T1 gateway

Configuring the Patton 4960

ATA connects your analog devices to your PBX

Looking at the Patton M-ATA

Configuring the Patton M-ATA

SIP phone handset

Looking at the Snom 360

Configuring the Snom 360

Router configuration

Looking at the Linksys WRT54G

Summary

10. Maintenance and Troubleshooting

Disaster recovery

Trunk backup

Firewalls

Using logs to troubleshoot your phone system

3CX services: They all need to run

Monitoring

When you need support

Summary

Index