Troubleshooting Citrix XenApp?电子书

Troubleshooting Citrix XenApp®

Table of Contents

Troubleshooting Citrix XenApp®

Credits

About the Authors

Acknowledgments

About the Reviewers

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Preface

What this book covers

What you need for this book

Who this book is for

Conventions

Reader feedback

Customer support

Errata

Piracy

Questions

1. Basic Troubleshooting Methodology

Troubleshooting 101

Breaking down problems

Resolution testing

Root cause analysis

Summary

2. Understanding the Citrix® Components

Identifying components and roles

The database component

The delivery controller

The license server

Studio

The Virtual Delivery Agent (VDA)

Hypervisor

StoreFront™

Receiver™

NetScaler Gateway™

Component interaction

XenApp®/XenDesktop® internal access scenario

Internal access component interaction

XenApp®/XenDesktop® remote access scenario

External access component interaction

Communication channels

Summary

3. Troubleshooting XenApp® Issues

Preparation for troubleshooting

Troubleshooting processes

Gathering proper information

Identifying the issue

Trying some quick fixes

Using appropriate diagnostic steps

Performing a quick search on the Internet

Using some additional methods to resolve the issue

Escalating the issue if required

Examples of XenApp® issues

Citrix installation issues

Scenario 1 – XenApp® installation fails

Troubleshooting

Resolution

Conclusion

Scenario 2 – StoreFront™ installation fails

Troubleshooting

Resolution

Conclusion

The XenApp® component issues

The IMA service failure

Scenario

Troubleshooting

Resolution

Conclusion

The ICA session connectivity problem

Scenario

Troubleshooting

Resolution

Conclusion

Profile issues

Windows user profile errors

Scenario

Symptoms

Resolution

Folder redirection

Scenario

Troubleshooting

Resolution

Conclusion

Group Policy and Registry problems

Scenario

Troubleshooting

Resolution

Conclusion

Printing issues

Citrix Print Driver/Policy failures

Scenario

Troubleshooting

Resolution

Conclusion

Citrix Print Manager Service crashes

Scenario

Troubleshooting

Resolution

Conclusion

Summary

4. Troubleshooting Other Issues

Provisioning Services issues

Provisioning Services advantages

Scenario 1 – BOOTMGR is missing

Troubleshooting

Conclusion

Scenario 2 – operating system error with PVS

Resolution

Scenario 3 – the effect of Daylight saving time on Citrix Provisioning Services

Resolution

StoreFrontTM issues

Scenario 1 – cannot complete your request

Solutions

Scenario 2 – StoreFront™ upgrade issue from 2.6 to 3.0

Cause

Solution

Scenario 3 – Cannot contact Store

Troubleshooting

Solution

NetScaler® issues

Scenario 1 – user not able to change the password

Troubleshooting

Resolution

Scenario 2 – Cannot start desktop or app

Troubleshooting

Solution

Scenario 3 – Citrix XenApp® 6.0, NetScaler® VPN access, and the DNS issue

Troubleshooting

Solution

Scenario 4 – Unable to proceed from the login page while using NetScaler™ 10.1 and Citrix XenApp® 7.6

Troubleshooting

Solution

Infrastructure issues

Domain Controller issues with Citrix XenApp®

Scenario 1 – Applications are unable to launch from one domain in the multi-domain XenApp® environment

Troubleshooting

Resolution

Scenario 2 – slow login on Citrix XenApp sites with Read Only Domain Controller

Cause

Troubleshooting

Resolution

The SQL database mirroring issue with Citrix XenApp®

Scenario

Troubleshooting

Solution

References

Summary

5. Monitoring and Optimizing

Using EdgeSight®

Citrix EdgeSight® components

Key functional areas of Citrix EdgeSight®

Use cases for Citrix EdgeSight®

Use case – Citrix EdgeSight® for application support

Fundamental scenarios for application support

Use case – Citrix EdgeSight® for issue resolution

Key scenarios for issue resolution

Use case – Citrix EdgeSight® for capacity planning and device health

Key scenarios for capacity planning and device health

Using Citrix® Director

Deploying and configuring Citrix® Director

Administrator roles and their permissions in Citrix® Director

Monitoring with Citrix® Director

Session Recording on Citrix® Director

Configuration logging on Citrix® Director

Monitoring deployments on Citrix® Director

Monitoring sessions on Citrix® Director

Monitoring Hotfixes on Citrix® Director

Controlling user machine power states

NetScaler Insight Center™ for monitoring XenApp®

NetScaler Insight Center™ components

NetScaler Web Insight

NetScaler HDX Insight™

NetScaler WAN Insight

Optimizing Citrix XenApp®

Summary

Index