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商务英语实战精选(全4册)电子书

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作       者:尼克·斯特克,阿曼达·克兰德尔·巨,卡罗尔·鲁基特

出  版  社:天津博集新媒科技有限公司

出版时间:2018-03-12

字       数:104.7万

所属分类: 经管/励志 > 管理 > 商务沟通

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历练商务场合处世哲学,将英语学习与商务技巧双双收入囊中!本套书几乎涵盖了所有商务场合可能遇到的情况,是实际商务情境的再现,适合有英文口语沟通的职场人士学习使用。此外,它助于提高你英文邮件的写作能力,提高你的工作效率以及工作沟通流畅度。
目录展开

总目录

商务英语写作王

目录

前言

商务电子邮件的写作技巧

通用表达 General Expressions

日常通信 Everyday Correspondence

常用商务缩略语 Common Business Abbreviations

起首语与结束语 Openings and Closings

致谢 Expressing Thanks

祝福 Expressing Good/Best Wishes

道歉 Apologies

表示吊唁/慰问 Expressing Condolences

表示同情 Expressing Sympathy

邀请 Invitations

提醒 Reminders

请求帮助 Requesting Help

提供帮助 Offering Help

提出建议 Giving Suggestions

警告 Giving Warnings

提出意见 Giving Advice

赞赏 Appreciation

推荐 Recommendations

祝贺 Congratulations

投诉 Complaints

预约 Appointments

欢迎 Welcome

附件 Attachments

取消 Cancellations

资讯 Information

询问联系方式 Asking for Contact Information

安排时间/制订计划 Arranging Times and Making Plans

传达一般的资讯 Conveying Neutral News

传达好消息 Conveying Good News

传达坏消息 Conveying Bad News

索取资讯 Requesting Information

公告或通知 Announcements or Notices

确认邮件 Confirmation Message

阐明 Clarification

更新 Update

请求和批准 Requests and Approvals

向员工征求意见 Request for Employee Suggestions

申请授信审批(企业对企业) Request for Credit Approval(Business to Business)

申请授信审批(消费者对企业) Request for Credit Approval(Consumer to Business)

征求计划书 Request for Proposal(RFP)

申请购买办公设施 Request for Buying Office Facilities

请求延长截止日期 Request for Deadline Extension

招标 Request for Bids

要求提交预算 Request for Budgets

批准员工的意见 Approval for Employee Suggestions

批准授信(企业对企业) Approval for Credit Application(Business to Business)

批准授信(企业对消费者) Approval for Credit Application(Business to Customer)

批准计划书 Approval for Proposal

批准购买办公设施 Approval for Buying Office Facilities

批准延长截止日期 Approval for Deadline Extension

批准投标 Approval for Bids

批准预算 Approval for Budget

拒绝 Rejections

拒绝意见 Suggestion Rejection

拒绝授信申请(企业对企业) Credit Application Rejection(Business to Business)

拒绝授信申请(企业对消费者) Credit Application Rejection(Business to Consumer)

拒绝建议 Proposal Rejection

拒绝购买办公设施 Buying Office Facilities Rejection

拒绝延长截止日期 Deadline Extension Rejection

拒绝投标 Bid Rejection

拒绝预算 Budget Rejection

态度 Attitudes

惊讶 Surprise

高兴 Gladness

感谢和钦佩 Appreciation and Admiration

鼓励 Encouragement

关心与关注 Care and Concern

表达祝愿 Expressing Wishes

表达意向 Stating Intentions

指出重要性 Expressing Importance

表示能力 Expressing Ability

请求许可 Asking for Permission

应不应该 Should I or Shouldn't I

赞同与不赞同 Agreeing and Disagreeing

喜欢与不喜欢 Likes and Dislikes

表达偏好 Expressing Preferences

表示有兴趣 Expressing Interest

表示好奇 Expressing Curiosity

责怪与抱怨 Blaming and Complaining

肯定与不肯定 Certainty and Uncertainty

可能和不可能 Possibility and Impossibility

猜测 Guesses

时间和空间 Time and Space

时间 Time

频度 Frequency

次序和顺序 Sequence and Order

速度/速率 Speed/Velocity

同时性 Simultaneity

连续性 Continuity

位置 Position

方向 Direction

距离 Distance

面积和体积 Area and Volume

性质和数 Properties and Numbers

形状 Shape/Form

颜色 Color

材料 Material

感觉 Feelings

质地 Texture

价值 Value

数 Numbers

数量 Amount

充足与不足 Sufficiency and Insufficiency

过量 Excess

基础运算 Basic Arithmetic

倍数和百分比 Multiples and Percentages

增加和减少 Increase and Decrease

基础测量(长、宽等) Basic Measurements(Length, Width, etc.)

近似值和平均值 Approximate Value and Average Value

比率和比例 Ratios and Proportions

最大值和最小值 Maximums and Minimums

情景表达 Situational Expressions

通知 Making Notices

通知开会 Announcing Meetings

更改开会时间 Changing the Meeting Time

宣布培训计划 Announcement of Training Programme

通知放假 Announcing Holidays

通知聚会 Announcing Parties

费用报销 Reimbursement of Expenses

清理办公桌政策 Clean Desk Policy

新分店开张 Opening a New Branch

地址变更 Change of Address

合并 Mergers

停电 Power Shutting Down

公司介绍 Company Introduction

公司介绍——制造业 Company Introduction—Manufacturing Industry

公司介绍——旅游服务 Company Introduction—Tourism Service

公司介绍——进出口公司 Company Introduction—Import & Export Co.

公司介绍(简介) Company Profile(Brief)

发布消息 Press Release

发布(好消息) Press Release(Good News)

发布(坏消息) Press Release(Bad News)

宗旨声明 Mission Statement

质量控制原则声明 Policy Statement on Quality Control

会议相关的文书写作 Writing AboutConferences

会议通知 Conference Notice

会议邀请 Invitation to Conference

邀请嘉宾做主题发言人 Inviting Someone to Be the Keynote Speaker

接受邀请 Accepting the Invitation

拒绝邀请 Refusing the Invitation

会议议程 Conference Agenda

会议消息 Conference Message

感谢嘉宾发言 Thanks for Making Your Speech

提出邀请 Making an Invitation

回复邀请 Replying to an Invitation

会后联系 Post-Conference Contact

联系客户 Connecting with Clients

邀请客户访问公司 Inviting a Client to Visit the Company

客户的访问要求 A Client's Proposed Visit

回复客户的访问要求 Responding to the Proposed Visit

更改来访时间 Changing the Time of the Visit

宾馆预订 Hotel Reservation

感谢热情接待 Expressing Gratitude for a Warm Reception

访问后的跟进 Follow-up After the Visit

致客户的第一封电邮 First E-mail to a Client

请客户写推荐信 Asking a Client to Write a Recommendation

市场营销与销售 Marketing and Sales

新产品发布 The Launch of a New Product

销售信函(首次接洽) Sales Letter(First Contact)

销售通函 Form Sales Letter

销售信函(按联系方式跟踪销售) Sales Letter(Following a Contact)

销售信函(按销售记录跟踪销售) Sales Letter(Following a Sale)

销售信函(沉寂的顾客) Sales Letter(Inactive Customer)

收账信函(首次通知) Collection Letter(First Notice)

收账信函(最后通知) Collection Letter(Final Notice)

问卷调查1(消费者) Questionnaire 1-Customers

问卷调查2(供应商) Questionnaire 2-Suppliers

问卷调查3(雇员) Questionnaire 3-Employees

贸易与服务 Trade and Service

询问公司的情况 Asking for Information About a Company

介绍公司 Introducing a Company

询问产品信息 Asking for Product Information

介绍产品及报价 Introducing Products and Quoting Prices

讨价还价 Negotiating Prices

下订单 Placing an Order

确认订单 Confirming an Order

催货 Urging Delivery

为交货延迟而道歉 Apologizing for Delayed Delivery

催货款 Urging Payment

请求延期付款 Requesting Deferred Payment

索要信息 1 Asking for Information 1

索要信息 2 Asking for Information 2

交货延迟 1 Delivery Delay 1

交货延迟 2 Delivery Delay 2

瑕疵品 Defective Items

价格更正通知 Price Increase Notification

不能完成订单 Unable to Fulfill This Order

道歉 Apology

道歉与补偿 Apology and Remedy

道歉与解释 Apology and Explanation

(严重的)投诉 Complaint(Serious)

(一般的)投诉 Complaint(Basic)

人力资源 Human Resources

管理层人事变动的通知 Announcing Changes in Leadership

确认升职 Promotion Confirmation

升职公示 Notification of Promotion

欢迎新同事 Welcome a New Member

解除(雇佣)合同 Terminating the Contract

申请批准公费培训项目 Request for Approval in Sponsoring Training Programme

辞职信 Resignation Message

请求加薪或升职 Request for Raise or Promotion

工作面试 Job Interviews

职位描述(简介) Job Description(Brief)

招聘广告 Job Advertisement

雇主的跟进回信(胜出的候选人) Employer's Follow-up Letter(Strong Candidate)

雇主的跟进回信(不符合条件的候选人) Employer's Follow-up Letter(Unqualified Candidate)

雇佣通知书 Job Offer Letter

推荐信(升职) Recommendation(Promotion)

推荐信(有竞争力的候选人) Recommendation(Strong Candidate)

推荐信(有保留意见) Recommendation(with Reservations)

参加面试 Participating in Interviews

申请函 Application Letter

请求写推荐信 Recommendation Request Letter

职位申请书 Application Essay

职位接受函 Job Acceptance Letter

感谢推荐人 Thank You for Your Reference

面试后的跟进函 Interview Follow-up Letter

商务英语全能王

目录

前言

十项全能之一 商务词汇 BusinessVocabulary

常用银行业务词汇 Common Banking Terms

常用外贸词汇 Common Foreign Trade Terms

常用金融词汇 Common Financial Terms

政府机构词汇Government Agencies and Offices Terms

十项全能之二 商务信函范例 Business Emails

社交信函

请求帮助 Requesting Assistance

请求约见 Requesting an Appointment

安排约见 Setting an Appointment

邀请信 Letter of Invitation

回应邀请 Responding to an Invitation

感谢信 Expressing Thanks

祝贺信 Congratulations

道歉信 Letter of Apology

慰问信 Letter of Consolation

外贸信函

介绍公司Company Introduction

推销商品Recommending Products

请求建立合作 Requesting Cooperation

询价 Inquiry

报价 Giving a Quotation

还价 Making a Counteroffer

订购 Making an Order

说明包装和发货要求 Packaging and Shipping Requirements

通知付款 Notice of Billing

催款 Urging Payment

投诉 Complaints

回应投诉 Addressing Complaints

客户调查问卷 Customer Survey

产品说明书 Product Owner’s Manual

通用公文

会议通知 Announcing a Meeting

给顾客的通知 Making Announcements to Clients

申请资金 Application for Funding

报告项目进度 Reporting Project Progress

报告销售情况 Reporting Sales

新闻发布稿 Press Release

求职文书

求职信 Cover Letter

推荐信 Letter of Recommendation

招聘广告 Job Posting

录用通知 Acceptance Letter

十项全能之三 管理和组织 ManagementandLeadership

公司结构 Company Organization

达成共识 Reaching Consensus

影响别人 Influencing Others

鼓励员工 Motivating Employees

和上级沟通 Communicating with Superiors

项目管理 Project Management

协调冲突 Conflict Management

鉴定员工表现 Employee Performance Reviews

写使命宣言 Writing a Mission Statement

十项全能之四 国际贸易 International Trade

贸易展 Trade Shows

贸易展后的追踪跟进 Following up on Trade Show Leads

寻找货源 Finding a Source

寻找出口渠道 Finding Export Leads

信用证 Letter of Credit

价格谈判 Negotiating a Price

关税 Tariffs

货运、海关和其他事宜Shipping, Customs, and Other Issues

十项全能之五 设计和生产 Design and Production

预测市场动向 Predicting Trends

新产品的研发 New Product Development

专利设计 Design Patent

设计的策略 Design Strategy

生产计划 Production Planning

质量检验程序 Quality Process and Procedure

十项全能之六 公司财务 Company Finance

做预算 Budgeting

财务结算 Accounting

成本控制 Cost Control

现金流 Cash Flow

集资 Raising Capital

年度财务报告 Annual Financial Reports

十项全能之七 银行业务 Bank Business

存款 Making a Deposit

外币账户 Foreign Currency Account

换外汇 Foreign Currency Exchange

企业信贷 Corporate Credit

申请信用卡 Applying for a Credit Card

十项全能之八 营销和销售 Marketing and Sales

营销策略 Marketing Strategies

销售审核 Sales Reviews

决定价格 Determining Prices

策划广告活动 Creating an Advertising Campaign

展示新产品 Demonstrating New Products

电话推销 Telemarketing

市场调研 Marketing Survey

安抚恼怒的客户 Calming an Upset Customer

十项全能之九 人力资源 Human Resources

公司培训 Company Training

求职面试 Interviewing for Employment

工资和福利 Salary and Benefits

员工培训 Conducting Employee Training

十项全能之十 公共关系 Public Relations

改变企业形象 Transforming Corporate Image

举行新闻发布会 Holding a Press Conference

规划公共关系策略 Planning a Public Relations Strategy

应对负面报道 Dealing with Bad Publicity

商务英语口语王

目录

前言

Part 1 职场通行200短句

社交用语 Social Expressions

问候 Greetings

做介绍 Introduction

道别 Saying Goodbye

找路 Finding the Way

询问联系方式 Contact Details

说明时间和日期 Time and Date

告知消息 Information

打电话 Telephone

邀请 Invitation

约会 Appointment

谈论天气 Weather

就餐 Restaurant

喝咖啡 Coffee

购物 Shopping

在银行 Bank

在邮局 Post Office

在医院 Hospital

节日祝福 Holiday Greetings

祝愿 Good Wishes

感谢 Gratitude

称赞 Compliment

道歉 Apology

帮助 Help

建议 Suggestion

提醒 Reminding

安慰 Reassurance

劝说 Persuasion

情感和态度表达 Expression Feelings and Attitudes

高兴 Delight

意愿 Intention

兴趣 Interest

偏爱 Preference

鼓励 Encouragement

关心 Sympathy

担心 Worry

惊讶 Surprise

预测 Anticipation

后悔 Regret

抱怨 Complaint

赞同 Approval

许可 Permission

肯定 Certainty

能力 Ability

劝说 Persuasion

可能性 Possibility

重要性 Importance

Part 2 商务情景700金句

高效团队 Teamwork

商务会议 Meetings

指派工作 Task Assignments

执行紧急任务 Rush Jobs

安排项目计划 Scheduling a Project

改进工作方式 Improving the Way We Work

面对失误 We’ve Got a Small Problem

同事沟通 Office Talk

寻求帮助 Asking for Assistance

缓解压力 Dealing with Stress

肯定工作成绩 Acknowledging a Job Well Done

提供帮助 Offering Assistance

商务交流 Business Communications

商务约会 Making Appointments

会见客户 Meeting a Client

介绍公司 Company Introduction

介绍产品 Overview of a Product

介绍服务 Overview of a Service

接待贵宾 Guest Reception

在机场 At the Airport

车内闲谈 Small Talk in the Car

首次会谈 First Meetings

参观工厂 Tour of a Factory

商务晚宴 Business Dinners

观光旅游 Sightseeing

出境 Departures

市场和销售 Markting and Sales

营销策略 Marketing Strategy

完成销售指标 Meeting Sales Targets

广告 Advertising

汇率 Exchange Rates

市场调查 Market Research

售后服务 After a Sale

买和卖 Doing Business

查询信息 Making an Inquiry

下订单 Placing an Order

讨价还价 Getting a Bargain

打折优惠 Offering Discounts

发货 Making a Delivery

催款 Requesting a Payment

质量管理 Quality Control

投诉 Making a Complaint

库存管理 Stock Control

参加国际展会 Attending International exhibitions

筹备展会 Preparations for an Exhibition

介绍新产品 Overview of a New Product

产品演示 Giving a Product Demonstration

成为代理商 Trying to Be an Agent

做报告 Marking Presentations

市场分析报告 Market Analysis

市场调查报告 Market Research

营销计划 The Marketing Plan

竞争对手分析报告 Competitor Analysis

区域市场分析报告 Overview of the Regional Markets

本地市场营销计划 Local Marketing Plans

资金 Capital

年度预算 The Annual Budget

融资 Finances

借款 Borrowing Money

现金流 Cash Flow

成本控制 Cost Control

公共关系 Public Relations

记者招待会 Press Conferences

接受采访 An Interview

事故之后 After an Accident

筹备会议 Preparing Meetings

会议策划 Conference Planning

安排议程 Scheduling Meetings

日程变动 Changing the Agenda

预订会议室 Booking a Meeting Room

会议服务 Meeting Services

承办宴会 Catering

参加会议 Attending Conferences

开场致辞 The Opening Remarks

介绍议程 An Introduction to an Agenda

介绍报告主题 An Introduction to a Presentation

求职和面试 Job Interview

招聘 Recruitment

面试现场 The Interview

自我介绍 Introducing Yourself

工资谈判 Salary Negotiation

薪酬和福利 Compensation and Benefits

新工作 New Job

商务英语职场王

目录

前言

十项全能之一 商务词汇 BusinessVocabulary

公司部门名称 Company Department Designations

职位名称 Addressing a Supervisor

财务类词汇 Financial Terms

办公用品名称 Office Equipment

计算机常用词汇 Common Computer Terms

网络常用词汇 Common Internet Terms

行业名称 Industries and Career Fields

政治词汇 Political Terms

餐饮词汇 Food and Beverages

旅行词汇 Travel

十项全能之二 商务礼仪十大要诀 TenKeysto GoodBusinessEtiquette

会议 Meetings

电话 Phone

电子邮件 E-mail

打断 Interruptions

客户、顾问和新雇员 Guests, Consultants and New Employees

赞赏和认可 Appreciation & Credit

着装和形象 Dress & Appearance

社交 Social Settings

引荐介绍 Introductions

西餐就餐礼仪 Western Table Manners

总结 Conclusion

十项全能之三 商务口语300句 BusinessSpokenEnglish-300Sentences

好消息与坏消息 Sharing Good News and Bad News

表达需求与应答 Expressing and Responding to Demands

发表意见与应答 Expressing and Responding to Opinions

赞成与反对 Agreeing and Disagreeing

满意与不满 Expressing Satisfaction and Dissatisfaction

邀请与接受、拒绝 Making, Accepting and Declining Invitations

推荐与建议 Giving Suggestions and Recommendations

埋怨与指责 Complaining and Criticizing

道歉与应答 Making and Accepting Apologies

感谢与应答 Giving and Receiving Thanks

赞誉与祝福 Giving Praise and Blessings

误会与解释 Dealing with Miscommunications

不同程度的肯定 Expressing Varying Degrees of Certainty

表达可能性 Expressing Possibility

十项全能之四 掌握电话技巧 TelephoneSkills

接听电话 Answering the Phone

让对方等候 Placing the Caller on Hold

筛选来电 Screening Calls

留言 Taking Messages

打电话 Placing a Call

转接电话 Transferring Calls

十项全能之五 熟悉办公事务 IntheOffice

通知 Making Announcements

转达信息 Conveying Information

确认 Making Confirmations

汇报工作 Reporting on Work

安排约见 Booking Appointments

安排上司行程 Creating an Itinerary for the Boss

订购办公用品 Ordering Office Supplies

讨论办公设备 Discussing Office Equipment

填写表格 Filling out Forms

正式会议的程序 Formal Meeting Procedure

和同事建立良好关系 Building Relationships with Coworkers

和领导讨论问题 Discussing Concerns with Superiors

十项全能之六 高效组织会议 Meetings

设计议程表 Designing an Agenda

有效地开场 Starting a Meeting Effectively

集思广益 Team Brainstorming

提出一个论点 Presenting an Argument

让你的建议被采纳 Making Your Suggestion Heard

表达观点 Giving Opinions

赞同、反对和妥协 Agreeing, Disagreeing, and Compromising

有效地结束会议 Ending a Meeting Effectively

十项全能之七 拉近客户关系 ClientReception

首次和客户会晤 Meeting a Client for the First Time

交换名片 Exchanging Business Cards

交换礼物 Exchanging Gifts

寒暄 Making Small Talk

工作午餐 The Working Lunch

观光 Sightseeing

考察工厂 Factory Tours

告别和致谢 Farewells and Thanks

十项全能之八 介绍自己和公司 YouandYourCompany

自我介绍 Introducing Yourself

介绍上司、同事和访客 Introducing Your Boss, Coworkers, and Visitors

介绍公司各部门 Introducing Company Departments

介绍你的公司 Describing Your Company

介绍一种新产品 Introducing a New Product

介绍你的服务 Describing Your Service

十项全能之九 成为谈判高手 Negotiation

区别对待人和事 Separating the People from the Problem

关注立场背后的利益 Focusing on the Interests Behind the Positions

创造双赢的选择 Inventing Options for Mutual Gain

使用独立的标准 Using Independent Standards

考虑最佳备选方案 Considering the Best Alternative

十项全能之十 潇洒做演讲 Presentations

演讲当天 On the Day of Presentation

满怀信心的开端 Beginning with Confidence

组织论点 Organizing Your Points

用心回答问题 Handling Questions with Care

收尾有力 Concluding with Power

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