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COVER
ABOUT THE AUTHOR
TABLE OF CONTENTS
PREFACE
ACKNOWLEDGMENTS
1 INTRODUCTION
1.1 Why companies need internal audits
1.2 ISO 19011 – A standard focused on auditing
1.3 Who should read this book?
1.4 How to read this book
1.5 What this book is not
1.6 Additional resources
2 BASIC THINGS ABOUT THE INTERNAL AUDIT
2.1 Internal vs. external audit
2.2 The main purpose of the internal audit
2.3 Internal audit requirements in ISO standards
2.4 Skills, competences, and qualifications for internal auditor
2.5 Audit findings: Nonconformities and observations
2.6 Major and minor nonconformities
2.7 Internal audit vs. risk assessment
2.8 Internal audit vs. gap analysis
3 ORGANIZING AN INTERNAL AUDIT
3.1 Options for performing the internal audit and top management role
3.2 Three key documents for organizing the internal audit
3.3 Internal audit procedure
3.4 Annual audit program
3.5 Audit plan for an individual audit
3.6 Success factors
4 STEPS IN THE INTERNAL AUDIT PROCESS
4.1 Seven steps for performing the internal audit
4.2 Performing document review
4.3 Creation of the internal audit checklist
4.4 Writing the internal audit report
4.5 Initiating corrective actions
4.6 Corrective action follow-up
4.7 Success factors
5 PERFORMING THE MAIN PART OF THE AUDIT
5.1 Making assumptions: The biggest auditor mistake
5.2 Purpose of the opening meeting
5.3 Techniques for finding evidence during the on-site audit
5.4 Sampling the records
5.5 Recording the evidence during the audit
5.6 Interviewing techniques for the audit
5.7 Closing meeting
5.8 Success factors
6 BONUS CHAPTER: DEVELOPING AN AUDITING CAREER
6.1 How to become a certification auditor
6.2 What do the Lead Auditor Course and Lead Implementer Course look like?
6.3 Lead Auditor Course vs. Lead Implementer Course – Which one to go for?
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