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Discover ISO 9001:2015 Through Practical Examples电子书

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作       者:Carlos Pereira da Cruz

出  版  社:Advisera Expert Solutions Ltd

出版时间:2017-12-18

字       数:8.2万

所属分类: 进口书 > 外文原版书 > 法律/政治/宗教

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  • 读书简介
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Author and experienced quality management consultant Carlos Pereira da Cruz has written this book with one goal in mind: to offer you a practical and straightforward way to adapt your quality management system to your business, while meeting the requirements of ISO 9001:2015. Discover ISO 9001:2015?Through Practical Examples?is primarily for beginners in quality management systems, and for people with moderate knowledge of ISO 9001. However, if you are an experienced quality practitioner, but are disappointed with bureaucratic side of the standard, this book will show you a practical and relevant method of applying ISO 9001 to your business rather instead of blindly following policies and procedures. The main focus of the book is author’s desire to show you a different approach to the QMS. As he says at the beginning of the book, “What I see too often is Quality Management Systems with too few or too many documents, but concentrated on listing tasks that people must perform. And people perform their tasks, and companies remain certified, but nothing else happens.” Rather than looking at the standard that way, da Cruz says, “This book is about how to build a Quality Management System from scratch without looking at ISO 9001; the standard will naturally come afterwards when we show the relationship between sound management practices and ISO 9001 clauses.” Even though this book is written to be short and simple, it has more than 50 case studies, charts, diagrams and tables to help you develop your own QMS. Some of them include: The ecosystem of interested parties around Altix Example of monitoring plan Flowchart of activities, objects, and participants Objectives produced from the main processes Risk evaluation matrix Risks, process and improvement project Da Cruz has written the book using plain English, which is easy to understand for beginners. Using practical examples to help you understand the relationship between your regular business operations and ISO 9001:2015, he shows you that you’re not just implementing the standard to prove compliance, you’re doing it to improve the business.
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ABOUT THE AUTHOR

TABLE OF CONTENTS

1. THE REASON FOR THIS BOOK

2. WHY IS ISO 9001 USUALLY IMPLEMENTED THE WRONG WAY?

3. ALTIX: AN INTRODUCTION TOTHE CASE STUDY

4. ANALYZING THE ALTIX STRATEGY

5. LINKING THE STRATEGIC SIDE WITH ISO 9001: 2015

6. HOW ISO 9001:2015 HELPS THE COMPANY STRATEGY

7. THE STRATEGIC SIDE OF MANAGEMENT REVIEW IN ISO 9001: 2015

8. ANALYZING ALTIX’S OPERATIONS

9. HOW DO WE MAP A PROCESS?

10. FROM A PROCESS TO A GROUP OF INTERACTING PROCESSES

11. USING PROCESSES TO MODEL THE WAY ALTIX OPERATES

12. RELATING PROCESSES AND STRATEGY

13. DESCRIBING A PROCESS

14. COMPETENCES OF PEOPLE IN A PROCESS

15. WHAT INFRASTRUCTURE IS NEEDED TO OPERATE A PROCESS?

16. WHAT SHOULD WE EXPECT FROM A PROCESS?

17. IDENTIFY THE RISKS ASSOCIATED WITH THE PROCESS

18. ASSESS THE RISKS ASSOCIATED WITH A PROCESS

19. WHAT TO IMPROVE IN A PROCESS, AND HOW

20. MONITORING THE PROCESS

21. INITIAL CORRECTIONS

22. IMPROVEMENTS AFTER THE CORRECTIONS

23. RELATING THE OPERATIONAL SIDE OF THE COMPANY WITH ISO 9001: 2015

24. RELATING STRATEGIC AND OPERATIONAL ASPECTS SIMULTANEOUSLY

25. A WORD ABOUT INTERNAL AUDITS

26. ISO 9001 IS AN OPPORTUNITY, NOT A BURDEN

BIBLIOGRAPHY

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