Elastix Unified Communications Server Cookbook电子书

Elastix Unified Communications Server Cookbook

Table of Contents

Elastix Unified Communications Server Cookbook

Credits

About the Author

About the Reviewers

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Preface

Introduction to the Elastix Unified Communications Server

What this book covers

What you need for this book

Who this book is for

Sections

Getting ready

How to do it…

How it works…

There's more…

See also

Conventions

Reader feedback

Customer support

Errata

Piracy

Questions

1. Installing Elastix

Introduction to Elastix Unified Communications System

Elastix's brief history

What is Elastix?

Features list

General features

IP-PBX main features

Fax features

Collaboration features

Instant messaging

E-mail

Installing Elastix Unified Communications Server software

Inserting the CD and booting

How to do it…

There is more…

Choosing the system's language

How to do it…

Choosing the keyboard type

How to do it…

Partitioning the hard disk

How to do it…

Configuring the network interfaces

How to do it…

Selecting a proper time zone

How to do it…

Entering the password for the user root

How to do it…

There is more…

Logging into the system for the first time

How to do it…

2. Basic PBX Configuration

Introduction

Setting up Elastix's dashboard

Getting ready

How to do it…

Setting up the network parameters

How to do it…

There is more…

Managing users

How to do it…

There is more…

Configuring telephony cards

How to do it…

There is more…

Adding VoIP trunks

How to do it…

Adding SIP extensions

How to do it…

Creating IAX extensions

How to do it…

Creating analog extensions

How to do it…

Creating custom extensions

How to do it…

Provisioning extensions in a simple way

How to do it…

Outbound calls

How to do it…

There is more…

Inbound calls

How to do it…

There is more…

Creating an auto-attendant

How to do it…

There is more…

Controlling outbound calls using different prefixes

Using different prefixes

How to do it…

There is more…

Controlling outbound calls by using a trunk sequence

How to do it…

Controlling outbound calls by using patterns

How to do it…

Controlling outbound calls using PIN Sets

How to do it…

Managing endpoints – Batch of extensions

How to do it…

There is more…

Managing extensions – Batch of endpoints

How to do it…

Using the Endpoint Configurator

How to do it…

3. Understanding Inbound Call Control

Introduction

Displaying voice announcements

How to do it…

Blocking unwanted callers

How to do it…

Routing calls based on caller ID

How to do it…

How it works…

Using MySQL to search for the caller's name

How to do it…

Using HTTP to search for a user

How to do it…

Setting up day/night controls

How to do it…

How it works…

Forwarding incoming calls to another extension or number

How to do it…

How it works…

Setting up a ring group

How to do it…

How it works…

Setting up a queue for ACD

How to do it…

How it works…

How to do it…

How it works…

There is more…

4. Knowing Internal PBX Options and Configurations

Introduction

Creating conference rooms

How to do it…

How it works…

The Web Conference module

How to do it…

Changing the language of a call flow

How to do it…

Adding miscellaneous applications

How to do it…

Adding miscellaneous destinations

How to do it…

Music on hold

How to do it…

Using Internet audio streams

How to do it…

Using the SSH protocol

How to do it…

Using PuTTY as an SSH client

How to do it...

Accessing the FreePBX admin module

How to do it…

Installing the Custom-Context module

How to do it…

Using the Custom-Context module to restrict outbound calls

Getting ready...

How to do it…

Creating paging groups

How to do it…

Creating intercom groups

How to do it…

How it works…

Parking calls

How it works…

Configuring extensions' voicemail

How to do it…

The VmX Locater feature

How it works…

Configuring the Voicemail Blasting module

How it works…

Setting the Callback feature

How to do it…

Configuring DISA

How to do it…

How it works…

5. Setting up the E-mail Service

Elastix's e-mail internals

Sending an e-mail message from the command line

How to do it…

There is more…

Configuring the remote SMTP – setting up a Gmail relay account

How to do it…

Setting the domain and configuring the relay option

How to do it…

Adding e-mail accounts

How to do it…

Controlling ad using the e-mail service with the webmail interface

How to do it…

Filtering unwanted messages

How to do it…

Creating e-mail lists

How to do it…

Setting vacation messages

How to do it…

6. Elastix Fax System

Introduction

Setting up the Elastix fax system

How to do it…

Sending a fax from Elastix's WebGUI

How to do it…

Viewing the sent and received faxes

How to do it…

Installing a fax client

How to do it…

Sending a fax using the HylaFAX client

How to do it…

Receiving a fax

How to do it…

Modifying the e-mail template

How to do it…

7. Using the Call Center Module

Introduction

Installing the Call Center module

How to do it…

Configuring the Call Center module

How to do it…

Creating a group of agents

How to do it…

Creating and adding agents to a group

How to do it…

How it works…

Configuring a queue for standard agent login

How to do it…

Queue for agent callback login

How to do it…

Configuring queues for incoming calls

How to do it…

Setting up the clients

How to do it...

How it works…

Configuring inbound campaigns

How to do it…

Creating a script for outgoing campaigns

How to do it…

Configuring agent break time

How to do it…

Configuring an outgoing campaign

How to do it…

Creating the call file specification

How to do it…

Invoking a URL through the campaign

How to do it…

Adding a number to the Do not call list

How to do it…

Adding a list of numbers to the Do not call list

How to do it…

Adding dynamic agents to the agent console

How to do it…

Adding static agents/callback extensions

How to do it…

Logging agents to the console dynamically

How to do it…

The callback login

How to do it…

Description of the agent console

Actions

Information Screen

Campaign Functions

Call center reports

How to do it…

8. Going Deeper into Unified Communications

Installing the Openfire instant messaging service

How to do it…

There is more…

Integrating Openfire with Asterisk IP-PBX

How to do it…

There is more...

Integrating VTiger CRM with Elastix

How to do it…

How it works…

Setting up video calls

How to do it…

Dialing through MS Outlook

How to do it…

How it works…

Using Directories

How to do it…

Configuring a speed dial list

How to do it…

How it works…

Enabling BLFs and hints

How to do it…

How it works…

9. Networking with Elastix

Setting up remote extensions

How to do it…

There is more…

SIP trunking between Elastix systems

How to do it…

There is more…

Creating a VPN tunnel in our Elastix Unified Communications Server with OpenVPN

How to do it…

Configuring channel banks

How to do it…

Enabling multisites with Elastix

How to do it…

10. Knowing the State of Your Elastix System and Troubleshooting

Using the Flash Operator Panel

Getting ready...

How to do it…

Looking at the Call Detailed Report

How to do it…

Extension's summary

How to do it…

Creating billing rates

How to do it…

Destination Distribution

How it works…

SIP/IAX debugging

How to do it…

Using Wireshark for debugging

How to do it…

Using TCPDUMP for debugging

How to do it...

Helpful Linux commands for debugging

How to do it...

Debugging Asterisk

How to do it...

11. Securing your Elastix System

Knowing the best practices when installing Elastix – Physical security

How to do it…

Knowing the best practices when installing Elastix – Logical security

How to do it…

Installing Fail2ban

How to do it…

There is more…

Using Elastix's embedded firewall

How to do it…

Using the Security Advanced Settings menu to enable security features

How to do it…

Recording and monitoring calls

Getting ready...

How to do it…

Recording MeetMe rooms

How to do it…

Recording queues' calls

How to do it…

Monitoring recordings

How to do it…

Encrypting voice calls

How to do it…

There is more…

Generating system backups

How to do it…

Restoring a backup from one server to another

How to do it…

There is more…

12. Implementing Advanced Dialplan Functions

Creating an advanced IVR using Asterisk AGI and Asterisk's Dialplan

How to do it…

How it works…

Enabling a multiconference toggle button

How to do it…

How it works…

Creating your own Dialplan features

How to do it…

Creating a phone poll using Elastix

How to do it…

Enabling Remote Call Forward

How to do it…

How it works…

Installing the Custom-Context module

How to do it…

Using the Custom-Context module

How to do it…

Integrating Elastix with other PBXs

Integrating GSM Gateways with Elastix

How to do it…

There is more…

Integrating TDM Gateways with Elastix

How to do it…

A. Description and Use of the Most Well-known FreePBX Modules

Third-party modules

B. Addon Market Module

C. Asterisk Essential Commands

D. Asterisk Gateway Interface Programming

E. Helpful Linux Commands

Index