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You Can't Win a Fight with Your Client电子书

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268人正在读 | 0人评论 6.2

作       者:Markert, Tom

出  版  社:HarperCollins e-books

出版时间:2009-10-01

字       数:5.6万

所属分类: 进口书 > 外文原版书 > 经管/金融

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  • 读书简介
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In this follow-up to You Can't Win a Fight with Your Boss, Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important ruleYou can't win a fight with your client! As American companies large and small have shifted their focus from manufacturing to providing services, keeping clients satisfied has become critical to the survival of every business. Yet, very few people have mastered the art of managing clients successfully. In You Can't Win a Fight with Your Client, Tom Markert argues that the secret to great service lies in understanding and applying a few fundamentals. In fifty small doses, he provides practical advice on how to manage your relationships with your clients and ensure they receive the kind of service that will keep them coming back for more.A perfect resource for anyone working with clients at any level, You Can't Win a Fight with Your Client is the no-nonsense, straightforward guide to keeping clients happy in today's hypercompetitive and demanding business environment.
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Cover

Title Page

Contents

Introduction

Rule 1

Rule 2

Rule 3

Rule 4

Rule 5

Rule 6

Rule 7

Rule 8

Rule 9

Rule 10

Rule 11

Rule 12

Rule 13

Rule 14

Rule 15

Rule 16

Rule 17

Rule 18

Rule 19

Rule 20

Rule 21

Rule 22

Rule 23

Rule 24

Rule 25

Rule 26

Rule 27

Rule 28

Rule 29

Rule 30

Rule 31

Rule 32

Rule 33

Rule 34

Rule 35

Rule 36

Rule 37

Rule 38

Rule 39

Rule 40

Rule 41

Rule 42

Rule 43

Rule 44

Rule 45

Rule 46

Rule 47

Rule 48

Rule 49

Rule 50

Acknowledgements

About the Author

Other Books by Tom Markert

Credits

Copyright

About the Publisher

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