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Dedication
Contents
Acknowledgments
Introduction
Glossary of Key Terms
Part I: Getting Inside the Gap: What Keeps Us from Connecting
Chapter 1 - What You Don’t Know Can Hurt You: How We (Don’t) Talk about Difference
Chapter 2 - Managing the Power Gap
Chapter 3 - Culture and Communication: Flexing across Styles
Chapter 4 - Portrait of a Fluent Leader
Fluent Leader Profile: Rosaline Koo—Building Fluency Beyond Stereotypes
Part II: The Killer App: Flexing Across the Gap
Chapter 5 - Power Gap Principle: Flex Your Management Style
Fluent Leader Profile: Don Liu—Bridging the Gap through Generosity of Spirit
Chapter 6 - Navigate the Power Gap with Your Peers
Chapter 7 - Go the Distance with Your Superiors
Fluent Leader Profile: Erby L. Foster Jr.—The Fluent “Agent” and Champion
Chapter 8 - Connecting with Customers and Partners
Profile: Memorial Hermann Southwest Hospital—Health-care System Identifies Innovative Solutions for Patient Needs
Part III: Multiplying Your Success
Chapter 9 - Onboarding Your Employees—Getting It Right from Day One
Fluent Leader Profile: Steve Miola and Ray Bain, Merck Research Laboratories—Creating a Fluent Company Culture
Chapter 10 - Mentors, Sponsors, Coaches, and the Gift of Feedback
Fluent Leader Profile: Rich Hille—From the Baseball Fields to the Corporate Boardroom: Leading a Winning Team
Chapter 11 - Leveraging Diverse Thinking from Your Teams to Drive Innovation
Conclusion
Bibliography
About the Authors
Credits
Copyright
About the Publisher
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