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You Can't Win a Fight with Your Client
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In this follow-up to You Can't Win a Fight with Your Boss, Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important ruleYou can't win a fight with your client! As American companies large and small have shifted their focus from manufacturing to providing services, keeping clients satisfied has become critical to the survival of every business. Yet, very few people have mastered the art of managing clients successfully. In You Can't Win a Fight with Your Client, Tom Markert argues that the secret to great service lies in understanding and applying a few fundamentals. In fifty small doses, he provides practical advice on how to manage your relationships with your clients and ensure they receive the kind of service that will keep them coming back for more.A perfect resource for anyone working with clients at any level, You Can't Win a Fight with Your Client is the no-nonsense, straightforward guide to keeping clients happy in today's hypercompetitive and demanding business environment.
The Best American Crime Writing 2006
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A sterling collection of the year's most shocking, compelling, and gripping writing about real-life crime, the 2006 edition of The Best American Crime Writing offers fascinating vicarious journeys into a world of felons and their felonious acts. This thrilling compendium includes: Jeffrey Toobin's eye-opening exposé in The New Yorker about a famous prosecutor who may have put the wrong man on death row Skip Hollandsworth's amazing but true tale of an old cowboy bank robber who turned out to be a "classic good-hearted Texas woman" Jimmy Breslin's stellar piece about the end of the Mob as we know it
Friend or Frenemy?
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How do you finally break free from a fair-weather bud who flees the scene as soon as a new guy comes aroundHow do you know which friends make it into your framilyWith tips for making and breaking, maintaining and sustaining your friendships, plus stories from real women, Friend or Frenemyexplores how great friends get us through hard times and dishes out advice about dumping the users, losers, and abusers. In this era of instant communication, relationships are not necessarily easier. Friend or Frenemyalso looks at how texting, MySpacing, and other modes of instant communication are oh-so-convenient but sometimes make it harder to make meaningful connections.With tons of wit and loads of charm, Lavinthal and Rozler are sure to get you thinking about friendship as if for the first time reminding us why our BFFs are often the most important people in our lives.
A Field Guide to Evangelicals and Their Habitat
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They're Going to Heaven . . . and They Know ItAt last, a complete, unsparing guide to evangelical Christians. This hilarious and highly useful manual, written by an insider, illuminates this rapidly growing and unique segment of America and offers a thoroughly entertaining, no-holds-barred, laugh-out-loud survey of evangelical culture. See inside for the scoop on: What Evangelicals Believe -- Plus a Master List of Who Is Going to Hell How to Party Like an Evangelical -- Ambrosia, Li'l Smokies, and Potluck Fever The Diversity of Evangelical Politics -- From Right-Wing to Wacko Evangelical Mating Habits -- The Shocking Truth
The Dictionary of Love
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In its more than three hundred pages, The Dictionary of Love gets to the heart of the matter: To rusticate is to get out of town with one's lover.A ballabust is a controlling wife or girlfriend.Bob Hope had the longest Hollywood marriage.Kinkalicious is your girlfriend in a teddy.Tahiti is an island where lovers do the 'upa'upa. From "afterglow" to "zipper," "Ikea" to "Twister," The Dictionary of Love is chockablock with everything you ever wanted to know about love but couldn't find in your Funk Wagnalls. The book draws from all areas of life: love songs, poems, history, law books, sex manuals, medical and psychology texts, folklore, modern science, cookbooks, classical literature, Internet dating sites, TV shows, and today's slang. What famous people best define loveAccording to The Dictionary of Love, they include Johnny Depp, Angelina Jolie, Bill Clinton, Casanova, Lana Turner, Nefertiti, Zsa Zsa Gabor, Don Quixote, Ben & Jerry even Flipper and Lassie!Included, too, are charts, graphs, and illustrations, plus a G-spot directional map for women to give their boyfriend or lover. An indispensable tool for anyone who is composing a love sonnet, breaking up over e-mail, writing a romance novel, planning a romantic getaway, or just looking for something juicy to whisper in their lover's ear, The Dictionary of Love is a first-of-its-kind compendium of all things amorous.
The Prosaic Soul of Nikki Giovanni
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For the first time, the collected prose of national treasure Nikki GiovanniGemini: An Extended Autobiographical Statement on My First Twenty-Five Years of Being a Black PoetNominated for the National Book Award, this is a journey -- both private and public -- through the trials and triumphs of 1960s America.Sacred Cows ... And Other EdiblesWinner of the Ohioana Library Award, these fresh and wryly humorous essays explore some of America's lofty institutions and the poet's pivotal life experiences.Racism 101This collection of essays contributes a vital and critical chapter to the debate on American national values.
The Worst Noel
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Does the thought of mistletoe give you hivesDoes the sound of jingling bellsinstill fear in your heartDo you hide under the covers from the day after Thanksgiving till New Year's DayAnd even if you love Christmas, do thehyperconsumerism, overindulgence, andtinsel-covered everything make you crazy?If you said yes to any of these questions, this is the book for you. You are not alone. Everyone has a Christmas-nightmare story to tell. Some of the best writers around have gone through some of the worst Christmases ever. Their tales of holly-draped horror are gathered here for your amusement, from NEAL POLLACK's Christmas-ham disaster to the accidental Santahood of JONI RODGERS to BINNIE KIRSHENBAUM's receiving what may be the worst gift ever given. And Stanley Bing gives us a peek at the lonely guy's Xmas feast. All this, plus many more recollections of Worst Noels past.So pour yourself a glass of eggnog, chisel off a piece of rock-hard fruitcake, and curl up in the big comfy chair by the fireplace where the stockings have been hung with such care -- and settle in to read The Worst Noel.
101 Reasons to Dump Your Man and Get a Cat
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The modern woman has enough hassles without having to put up with the antics of the man in her life. Why endure another day of snoring, football, and wet towels on the floorWith this hilarious, fully illustrated guide, learn 101 reasons why you should dump your chump and hook up with a cat! So, besides the fact that your man's just not that into you, can he scratch his ear with his footIs he adorable when he pounces off the fridge onto your shoulderDo you get to watch him nudge another man aside and eat his foodAnd can you improve his mood by tossing a fuzzy mousie for him to chaseOf course not. There; that's four reasons to dump him and get a cat instead! Plus, you never have to remember how your cat takes his coffee. You don't need to pretend to your cat that you haven't had many other cats. And if your cat thinks your friends are hot, so whatFor every woman who's had enough of men, 101 Reasons to Dump Your Man and Get a Cat is the perfect gift—chock-full of humor, inspiration, and great advice. Why look for love in all the wrong places when it's right across the room chasing its own tail?
Red, White & Liberal
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As one of the foremost liberal voices in television and radio today, Alan Colmes has long been braving the wilds of controversial issues and conservative slander. The host of the talk-radio show Fox News Live with Alan Colmes and cohost of Fox News Channel's hit debate show Hannity Colmes, Colmes now offers this witty, passionate wake-up call to America.Colmes takes on the fundamental question: How can we protect our nation without diminishing our liberties, and regain our place in the world as an example of democracyColmes urges Americans to see past the government's manipulation of the War on Terror to silence critics; the lies we've been force-fed about the war in Iraq and Afghanistan; and the conservative smear campaign that has turned "liberal" into a four-letter word. From debunking the myth of the liberal media to exposing conservative hypocrisy, Colmes presents the issues with thoughtful, provocative arguments, hard facts and logic, and searing humor.Certain to spark debate and cause readers to reevaluate and reaffirm their beliefs, Red, White Liberal powerfully argues that despite our differences, we must extend our hands across party lines to find solutions, protect our shores, and preserve our freedoms.
Word Fugitives
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Despite the many thousands of dictionary words at our disposal, our language can be dismayingly inadequate. How many times have you searched for a word that means just what you want it to but failed to find anything suitable anywhereMost of us, it turns out, lead lives rife with experiences, people, and things that have no names.At least, they lacked names until now. Word Fugitives comes to the rescue, supplying hundreds of inspired words coined or redefined to meet everyday needs. For instance, wouldn't it be handy to have a word for the momentary confusion people experience when they hear a cell phone ringing and wonder whether it's theirs(How about fauxcellarm, phonundrum, or pandephonium?)Or what about a word for offspring who are adults(Try unchildren or offsprung.) Or a word for the irrational fear when you're throwing a party that no one will show up(That might be guestlessness, empty-fest syndrome, or fete-alism.)This mind- and vocabulary-expanding book grew out -- way out -- of Barbara Wallraff's popular column in The Atlantic Monthly. Brimming with irresistible diversions and pop quizzes; illuminated by contributions and commentary from authors, linguists, and leading language authorities; and enlivened by pleas for help from people whose words have yet to be found, Word Fugitives will captivate and inspire anyone who ever struggles to describe the world that he or she, or they, or thon (thonsee page 141) lives in.
Using Terri
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The Terri Schiavo case was a key battle in a larger political struggle over abortion, stem-cell research, physician-assisted suicide, gay rights, and the appointment of federal judges. The religious Right chose to make it a national spectacle because they thought they could win. They were wrong. But there are many more battles to come. Jon Eisenberg, who served as one of the lead attorneys on Michael Schiavo's side, exposes the religious Right's strategies and follows the money trail to reveal how they are organized, who is funding the movement, and where we can expect future legal maneuvers to combat the American traditions of autonomy and freedom.Jon Eisenberg has experienced the family struggle of removing a feeding tube from a loved one and witnessed firsthand the Florida drama that will continue to have national legal and political consequences for years to come. What tactics can we expect to see in courtrooms and state legislatures all across this country in the days aheadWho is behind the funding and what do they hope to accomplish and whenWhat are the religious and bioethical issues that are at the center of these debates and how will they affect future legal battlesUsing Terri gives us a behind-the-scenes look at what happened -- and what's coming.
Government Pirates
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After years of hard work and saving, you finally own a home. But don't get too comfortable. If government officials decide they want your property, they can take it for a wide variety of shady reasons that go far beyond the usual definition of "public purposes." The courts have allowed these injustices to persist. And there is nothing you can do about it not yet.Real estate developer and property rights expert Don Corace offers the first in-depth look at eminent domain abuse and other government regulations that are strangling the rights of property owners across America. Government Pirates is filled with shocking stories of corrupt politicians, activist judges, entrenched bureaucrats, greedy developers, NIMBY (Not-in-My-Backyard) activists, and environmental extremists who conspire to seize property and extort money and land in return for permits. Corace provides the hard facts about individual rights and offers invaluable advice for those whose property may be in danger. It is the one book that every property owner in America has to read.
When Chicago Ruled Baseball
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In 1906 the baseball world saw something that had never been done. Two teams from the same city squared off against each other in a World Series that pitted the heavily favored Cubs of the National League against the hardscrabble American League champion White Sox. Now, more than a century later, noted historian Bernard A. Weisberger tells the tale of a unique time in baseball, a unique time in America, and a time when Chicago was at the center of it all.When Chicago Ruled Baseball brings to life a dazzling epoch in a land of the self-made man where A. G. Spalding helped establish baseball as both a national pastime and a thriving business, where Mordecai Three-Finger Brown overcame a horribly disfiguring injury and pitched his way into the Hall of Fame . . . and Tinkers-to-Evers-to-Chance proved that you could use teamwork to stand out as stars. Weisberger brings to life an unforgettable story of how a city that had rebuilt itself from the ashes of the Great Fire thirty-five years earlier became the focal point of an entire baseball-loving country, and one grand sporting contest staked its claim as one of the most remarkable and electrifying World Series ever to be played. Some images that appeared in the print edition of this book are unavailable in the electronic edition due to rights reasons.
The Last Night of the Yankee Dynasty
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For six extraordinary years around the turn of the millennium, the Yankees were baseball's unstoppable force, with players such as Paul O'Neill, Derek Jeter, and Mariano Rivera. But for the players and the coaches, baseball Yankees-style was also an almost unbearable pressure cooker of anxiety, expectation, and infighting. With owner George Steinbrenner at the controls, the Yankees money machine spun out of control. In this new edition of The Last Night of the Yankee Dynasty, Buster Olney tracks the Yankees through these exciting and tumultuous seasons, updating his insightful portrait with a new introduction that walks readers through Steinbrenner's departure from power, Joe Torre's departure from the team, the continued failure of the Yankees to succeed in the postseason, and the rise of Hank Steinbrenner. With an insider's familiarity with the game, Olney reveals what may have been an inevitable fall that last night of the Yankee dynasty, and its powerful aftermath.
Dr. Weinberg's Guide to the Best Health Resources on the Web
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The Internet can be a vast, intimidating place when you're looking for honest, informative medical information. Sure, you can look up thousands of sites on Google at the click of a mouse, but how do you know if the advice on a particular site is good, or, if followed, might actually worsen your conditionNow, Harlan Weinberg, a respected critical care doctor, has taken on the challenge to provide up-to-date, helpful information for patients and their families about the resources available on the Internet, exhaustively researching the Web to provide a directory of the best medical websites. Organized by disease or condition, and covering nearly one hundred afflictions from AIDS/HIV medicine to wound care, he offers an annotated list of sites that are both reliable and easy to understand. With Dr. Weinberg's help, you can navigate the Internet with confidence and get the right advice at the right time.
Ladies Listen Up
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You'll never hear the truth from your man, so . . . Ladies Listen Up Diego Christian's trail of deceit follows him all the way to the altar. After ruining the life of the woman he was to marry, he continues to find himself in one casual relationship after another with other men's wives and girlfriends. Through his sex-a-thon he meets a magazine editor who helps him develop his own column—"Ladies Listen Up"—dishing out relationship advice to women. When his behavior finally begins to cost him, Diego has to decide if he can—or wants to—change. Jacob Marsh, a teacher at Lyndon B. Johnson High School, is Diego's best friend. Jacob has always been cool under pressure and is a master manipulator. When he makes a critical mistake with a student who has a crush on him, he soon learns that covering it up may cost him everything he's worked so hard to keep. Through their drama-filled trysts, Diego, Jacob, and others give women the lowdown on the way men work.
My Holocaust
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Maurice and Norman Messer, father-and-son business partners, know a good product when they see it. That product is the Holocaust, and Maurice, a Holocaust survivor with an inflated personal history, and Norman, enjoying vicarious victimhood as a participant in the second-generation movement, proceed to market it enthusiastically. Not even the disappearance of Nechama, Norman's daughter and Maurice's granddaughter, into the Carmelite convent at Auschwitz, where she is transformed into a nun, Sister Consolatia of the Cross, deters them from pushing their agenda. Father and son embark on a tour of the Auschwitz-Birkenau death camp, which Maurice—now the driving force behind the most powerful Holocaust memorialization institution in America—organizes to soften up a potential major donor, and which Norman takes advantage of to embark on a surrealistic search for his daughter. At the death camp they run into assorted groups and individuals all clamoring for a piece of the Holocaust, including Buddhist New Agers on a retreat, Israeli schoolchildren on a required heritage pilgrimage, a Holocaust artifact hustler, filmmakers, and an astonishing collection of others. All hell breaks loose when Maurice's museum is taken over by a coalition of self-styled victims seeking Holocaust status, bringing together a vivid cast of all-too-human characters, from Holocaust professionals to Holocaust wannabees of every persuasion, in the fevered competition to win the grand prize of owning the Holocaust.An inspiringly courageous and shockingly original tour-de-force, My Holocaust dares to penetrate territory until now considered sacrosanct in its brilliantly provocative and darkly comic exploration of the uses and abuses of memory and the meaning of human suffering.
Cooking the RealAge (R) Way
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The #1 New York Times bestselling author of RealAgeand coauthor of You: The Owner's Manual shows you how to cook your way to a younger you.In his RealAgebooks, Dr. Michael F. Roizen proved that incorporating simple changes to your lifestyle can take years off your biological age and leave you looking and feeling younger. In Cooking the RealAgeWay, he and nutritionist and professional chef Dr. John La Puma show you how you can create RealAge-smart and energy-rich meals that are as delicious as they are healthy.Cooking the RealAgeWay includes more than 80 savory recipes, from asparagus frittata with smoked salmon to a chocolate strawberry sundae, as well as tricks and techniques to help you maintain your RealAge lifestyle, from stocking your pantry to tips on eating out and preparing time-friendly meals. It's the ultimate guide to eating and feeling younger—without sacrificing great taste.
A Father's Law
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Never before published, the final work of one of America's greatest writersA Father's Law is the novel Richard Wright, acclaimed author of Black Boy and Native Son, never completed. Written during a six-week period near the end of his life, it appears in print for the first time, an important addition to this American master's body of work, submitted by his daughter and literary executor, Julia, who writes:It comes from his guts and ends at the hero's "breaking point." It explores many themes favored by my father like guilt and innocence, the difficult relationship between the generations, the difficulty of being a black policeman and father, the difficulty of being both those things and suspecting that your own son is the murderer. It intertwines astonishingly modern themes for a novel written in 1960.Prescient, raw, powerful, and fascinating, A Father's Law is the final gift from a literary giant.
To Have and To Hold
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From the author of The Monogamy Myth, an essential guide written specifically for married couples to strengthen their relationship and prevent affairs.Based on Peggy Vaughan's 30 years of work with married couples and the issue of affairs, this new handbook challenges the assumption that monogamy can be taken for granted, and provides the tools for building a strong marriage and preventing affairs.Explaining the need to focus on preventing affairs before there is any threat to a marriage, she draws on her survey of 755 people regarding their beliefs to present "What Won't Work" and "What Will Work" to prevent affairs.Throughout To Have and to Hold, Vaughan details specific strategies and techniques, emphasizing that: Relying on attitudes and beliefs is not sufficient to maintain a monogamous relationship over a lifetime. Focusing on actions and behaviors is far more significant to strengthen a relationship. Responsible honesty is the single most important factor in preventing affairs. Everybody (society as a whole) plays a role in supporting couples' efforts to maintain monogamy. Parents have a special responsibility to break the pattern for future generations. Four appendices present Vaughan's survey questionnaire along with detailed breakdowns of responses.
Got What It Takes?
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Beyond talent, what factors have determined and defined the careers of well-known individualsTrainingRisk-takingLuckEmmy Award-winning interviewer Bill Boggs shares success secrets he uncovered in candid conversations with 44 leaders in entertainment and the arts, sports, fashion, the business world, and more, including: Mark Burnett, Craig Newmark (Craigslist.com), Matt Lauer, Anna Quindlen, Rene Zellweger, Sir Richard Branson, Bobby Flay, Brooke Shields, Diane von Furstenberg, Norman Lear, Donald Trump, and Joe Torre, among others. They reveal crucial influences, how they deal with adversity and stress, and the choices they made that helped them to prevail in their careers and in their lives. This is an inside view of what makes the most successful people tick and a lessons-in-life career guide from accomplished stars at the top of their game.
