Master the art of providing effective IT services to your customers by leveraging Zendesk About This Book Deep dive into the functionalities of Zendesk and improve your organization's customer services Learn how to expand the capabilities of Zendesk by integrating and extending it with third-party tools A master level guide that manages tickets, channels, and workflows along with advanced security features Who This Book Is For This book is for proficient Zendesk administrators who want to unlock the full potential of their Zendesk environment by gaining a deeper understanding of Zendesk's advanced customization options. What You Will Learn Customize ticket channels such as Email, Twitter, Facebook, and Web-Widget Add business rules to create a more effective and automated Zendesk environment Use Zendesk apps to add more functionality to the Zendesk setup Extend Zendesk with JIRA and Salesforce Create custom metrics within GoodData in order to set up customized and automated reports Learn how to secure and troubleshoot Zendesk In Detail Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you're a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment. By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment. Style and approach This advanced guide provides easy to understand examples to ensure you gain expertise with Zendesk.

Build real-world Artificial Intelligence applications with Python to intelligently interact with the world around you About This Book Step into the amazing world of intelligent apps using this comprehensive guide Enter the world of Artificial Intelligence, explore it, and create your own applications Work through simple yet insightful examples that will get you up and running with Artificial Intelligence in no time Who This Book Is For This book is for Python developers who want to build real-world Artificial Intelligence applications. This book is friendly to Python beginners, but being familiar with Python would be useful to play around with the code. It will also be useful for experienced Python programmers who are looking to use Artificial Intelligence techniques in their existing technology stacks. What You Will Learn Realize different classification and regression techniques Understand the concept of clustering and how to use it to automatically segment data See how to build an intelligent recommender system Understand logic programming and how to use it Build automatic speech recognition systems Understand the basics of heuristic search and genetic programming Develop games using Artificial Intelligence Learn how reinforcement learning works Discover how to build intelligent applications centered on images, text, and time series data See how to use deep learning algorithms and build applications based on it In Detail Artificial Intelligence is becoming increasingly relevant in the modern world where everything is driven by technology and data. It is used extensively across many fields such as search engines, image recognition, robotics, finance, and so on. We will explore various real-world scenarios in this book and you’ll learn about various algorithms that can be used to build Artificial Intelligence applications. During the course of this book, you will find out how to make informed decisions about what algorithms to use in a given context. Starting from the basics of Artificial Intelligence, you will learn how to develop various building blocks using different data mining techniques. You will see how to implement different algorithms to get the best possible results, and will understand how to apply them to real-world scenarios. If you want to add an intelligence layer to any application that’s based on images, text, stock market, or some other form of data, this exciting book on Artificial Intelligence will definitely be your guide! Style and approach This highly practical book will show you how to implement Artificial Intelligence. The book provides multiple examples enabling you to create smart applications to meet the needs of your organization. In every chapter, we explain an algorithm, implement it, and then build a smart application.

Master over 60 recipes to help you deliver complete, scalable, microservice-based solutions and see the improved business results immediately About This Book Adopt microservices-based architecture and deploy it at scale Build your complete microservice architecture using different recipes for different solutions Identify specific tools for specific scenarios and deliver immediate business results, correlate use cases, and adopt them in your team and organization Who This Book Is For This book is for developers, ops, and DevOps professionals who would like to put microservices to work and improve products, services, and operations. Those looking to build and deploy microservices will find this book useful, as well as managers and people at CXO level looking to adopt microservices in their organization. Prior knowledge of Java is expected. No prior knowledge of microservices is assumed. What You Will Learn Build microservices using Spring Boot, Wildfly Swarm, Dropwizard, and SparkJava Containerize your microservice using Docker Deploy microservices using Mesos/Marathon and Kubernetes Implement service discovery and load balancing using Zookeeper, Consul, and Nginx Monitor microservices using Graphite and Grafana Write stream programs with Kafka Streams and Spark Aggregate and manage logs using Kafka Get introduced to DC/OS, Docker Swarm, and YARN In Detail This book will help any team or organization understand, deploy, and manage microservices at scale. It is driven by a sample application, helping you gradually build a complete microservice-based ecosystem. Rather than just focusing on writing a microservice, this book addresses various other microservice-related solutions: deployments, clustering, load balancing, logging, streaming, and monitoring. The initial chapters offer insights into how web and enterprise apps can be migrated to scalable microservices. Moving on, you’ll see how to Dockerize your application so that it is ready to be shipped and deployed. We will look at how to deploy microservices on Mesos and Marathon and will also deploy microservices on Kubernetes. Next, you will implement service discovery and load balancing for your microservices. We’ll also show you how to build asynchronous streaming systems using Kafka Streams and Apache Spark. Finally, we wind up by aggregating your logs in Kafka, creating your own metrics, and monitoring the metrics for the microservice. Style and approach This book follows a recipe-driven approach and shows you how to plug and play with all the various pieces, putting them together to build a complete scalable microservice ecosystem. You do not need to study the chapters in order, as you can directly refer to the content you need for your situation.

Exciting projects that will teach you how complex data can be exploited to gain maximum insights About This Book Architect a good HBase cluster for a very large distributed system Get to grips with the concepts of performance tuning with HBase A practical guide full of engaging recipes and attractive screenshots to enhance your system’s performance Who This Book Is For This book is intended for developers and architects who want to know all about HBase at a hands-on level. This book is also for big data enthusiasts and database developers who have worked with other NoSQL databases and now want to explore HBase as another futuristic scalable database solution in the big data space. What You Will Learn Configure HBase from a high performance perspective Grab data from various RDBMS/Flat files into the HBASE systems Understand table design and perform CRUD operations Find out how the communication between the client and server happens in HBase Grasp when to use and avoid MapReduce and how to perform various tasks with it Get to know the concepts of scaling with HBase through practical examples Set up Hbase in the Cloud for a small scale environment Integrate HBase with other tools including ElasticSearch In Detail Apache HBase is a non-relational NoSQL database management system that runs on top of HDFS. It is an open source, disturbed, versioned, column-oriented store and is written in Java to provide random real-time access to big Data. We’ll start off by ensuring you have a solid understanding the basics of HBase, followed by giving you a thorough explanation of architecting a HBase cluster as per our project specifications. Next, we will explore the scalable structure of tables and we will be able to communicate with the HBase client. After this, we’ll show you the intricacies of MapReduce and the art of performance tuning with HBase. Following this, we’ll explain the concepts pertaining to scaling with HBase. Finally, you will get an understanding of how to integrate HBase with other tools such as ElasticSearch. By the end of this book, you will have learned enough to exploit HBase for boost system performance. Style and approach This book is intended for software quality assurance/testing professionals, software project managers, or software developers with prior experience in using Selenium and Java to test web-based applications. This books also provides examples for C#, Python, and Ruby users.

Master the intricacies of Tableau to create effective data visualizations About This Book Arm yourself with an arsenal of advanced chart types and geocoding to efficiently and engagingly present information Map a grid over a network node diagram and use that grid to demonstrate loads, processing time, and more in Tableau Integrate R with Tableau by utilizing R functions, libraries, and saved models Who This Book Is For If you are a business analyst without developer-level programming skills, then this book is for you. You are expected to have at least a fundamental understanding of Tableau and basic knowledge of joins, however SQL knowledge is not assumed. You should have basic computer skills, including at least moderate Excel proficiency. What You Will Learn Create a worksheet that can display the current balance for any given period in time Recreate a star schema from in a data warehouse in Tableau Combine level of detail calculations with table calculations, sets, and parameters Create custom polygons to build filled maps for area codes in the USA Visualize data using a set of analytical and advanced charting techniques Know when to use Tableau instead of PowerPoint Build a dashboard and export it to PowerPoint In Detail Tableau has emerged as one of the most popular Business Intelligence solutions in recent times, thanks to its powerful and interactive data visualization capabilities. This book will empower you to become a master in Tableau by exploiting the many new features introduced in Tableau 10.0. You will embark on this exciting journey by getting to know the valuable methods of utilizing advanced calculations to solve complex problems. These techniques include creative use of different types of calculations such as row-level, aggregate-level, and more. You will discover how almost any data visualization challenge can be met in Tableau by getting a proper understanding of the tool’s inner workings and creatively exploring possibilities. You’ll be armed with an arsenal of advanced chart types and techniques to enable you to efficiently and engagingly present information to a variety of audiences through the use of clear, efficient, and engaging dashboards. Explanations and examples of efficient and inefficient visualization techniques, well-designed and poorly designed dashboards, and compromise options when Tableau consumers will not embrace data visualization will build on your understanding of Tableau and how to use it efficiently. By the end of the book, you will be equipped with all the information you need to create effective dashboards and data visualization solutions using Tableau. Style and approach This book takes a direct approach, to systematically evolve to more involved functionalities such as advanced calculation, parameters & sets, data blending and R integration. This book will help you gain skill in building visualizations previously beyond your capacity.

Learn to get the most out of your business data to optimize your business About This Book This book will enable and empower you to break free of the shackles of spreadsheets Learn to make informed decisions using the data at hand with this highly practical, comprehensive guide This book includes real-world use cases that teach you how analytics can be put to work to optimize your business Using a fictional transactional dataset in raw form, you’ll work your way up to ultimately creating a fully-functional warehouse and a fleshed-out BI platform Who This Book Is For This book is for anyone who has wrangled with data to try to perform automated data analysis through visualizations for themselves or their customers. This highly-customized guide is for developers who know a bit about analytics but don't know how to make use of it in the field of business intelligence. What You Will Learn Create a BI environment that enables self-service reporting Understand SQL and the aggregation of data Develop a data model suitable for analytical reporting Connect a data warehouse to the analytic reporting tools Understand the specific benefits behind visualizations with D3.js, R, Tableau, QlikView, and Python Get to know the best practices to develop various reports and applications when using BI tools Explore the field of data analysis with all the data we will use for reporting In Detail Business Intelligence (BI) is at the crux of revolutionizing enterprise. Everyone wants to minimize losses and maximize profits. Thanks to Big Data and improved methodologies to analyze data, Data Analysts and Data Scientists are increasingly using data to make informed decisions. Just knowing how to analyze data is not enough, you need to start thinking how to use data as a business asset and then perform the right analysis to build an insightful BI solution. Efficient BI strives to achieve the automation of data for ease of reporting and analysis. Through this book, you will develop the ability to think along the right lines and use more than one tool to perform analysis depending on the needs of your business. We start off by preparing you for data analytics. We then move on to teach you a range of techniques to fetch important information from various databases, which can be used to optimize your business. The book aims to provide a full end-to-end solution for an environment setup that can help you make informed business decisions and deliver efficient and automated BI solutions to any company. It is a complete guide for implementing Business intelligence with the help of the most powerful tools like D3.js, R, Tableau, Qlikview and Python that are available on the market. Style and approach Packed with real-world examples, this pragmatic guide helps you polish your data and make informed decisions for your business. We cover both business and data analysis perspectives, blending theory and practical hands-on work so that you perceive data as a business asset.

Quick fixes to your common C# programming problems, with a focus on C# 6.0 About This Book Unique recipes for C#, that places it in its real-world context. You will be able to get yourself out of any coding-corner youve backed yourself into. All code samples available through GitHub to bring C#. In line with modern development workflows, written to the latest specification of C# 6.0. Who This Book Is For The book is aimed at developers who have basic familiarity with C# programming and will know the VS 2015 environment. What You Will Learn Write better and less code to achieve the same result as in previous versions of C#. Generate tests from the Code Contracts for mission critical methods. Integrate code in Visual Studio with GitHub. Create a web application in Azure. Design and build a microservice architecture Demystify the Rx library using Reactive extensions Write high performing codes in C# and understanding multi-threading. Security and Debugging. Implement Code Contracts on code in Visual Studio. In Detail During your application development workflow, there is always a moment when you need to get out of a tight spot. Through a recipe-based approach, this book will help you overcome common programming problems and get your applications ready to face the modern world. We start with C# 6, giving you hands-on experience with the new language features. Next, we work through the tasks that you perform on a daily basis such as working with strings, generics, and lots more. Gradually, we move on to more advanced topics such as the concept of object-oriented programming, asynchronous programming, reactive extensions, and code contracts. You will learn responsive high performance programming in C# and how to create applications with Azure. Next, we will review the choices available when choosing a source control solution. At the end of the book, we will show you how to create secure and robust code, and will help you ramp up your skills when using the new version of C# 6 and Visual Studio Style and Approach Unique recipe-based guide that will help you gain a solid understanding of the new concepts in C# 6 and Visual Studio Enterprise 2015 in a concise and technically correct manner.

An in-depth guide to configuring NGINX for your everyday server needs About This Book Get tips, tricks, and master insight to help you configure NGINX for any server situation Integrate NGINX into your applications architecture with is, using hands-on guidance and practical code samples that are free to use Troubleshoot configuration problems before and as they arise, for a seamless NGINX server experience Who This Book Is For This book is for system administrators and engineers who want to personalize NGINX, and design a robust configuration module to solve their hosting problems. Some knowledge of NGINX is a plus, but is not a prerequisite. What You Will Learn Compile the right third-party module to meet your needs Write an authentication server to use with the mail proxy module Create your own SSL certificates to encrypt connections Use try_files to solve your file-existence check problems Cache and compress responses to get speedier user interaction Integrate popular PHP frameworks with the FastCGI module Construct useful logging configurations In Detail NGINX is a high-performance HTTP server and mail proxy designed to use very few system resources. But despite its power it is often a challenge to properly configure NGINX to meet your expectations. Mastering Nginx is the solution – an insider’s guide that will clarify the murky waters of NGINX’s configuration. Tune NGINX for various situations, improve your NGINX experience with some of the more obscure configuration directives, and discover how to design and personalize a configuration to match your needs. To begin with, quickly brush up on installing and setting up the NGINX server on the OS and its integration with third-party modules. From here, move on to explain NGINX's mail proxy module and its authentication, and reverse proxy to solve scaling issues. Then see how to integrate NGINX with your applications to perform tasks. The latter part of the book focuses on working through techniques to solve common web issues and the know-hows using NGINX modules. Finally, we will also explore different configurations that will help you troubleshoot NGINX server and assist with performance tuning. Style and approach This is a mastering guide where you will follow an instructional, conversational approach working through problems and their solutions.

Take your penetration testing and IT security skills to a whole new level with the secrets of Metasploit About This Book Gain the skills to carry out penetration testing in complex and highly-secured environments Become a master using the Metasploit framework, develop exploits, and generate modules for a variety of real-world scenarios Get this completely updated edition with new useful methods and techniques to make your network robust and resilient Who This Book Is For This book is a hands-on guide to penetration testing using Metasploit and covers its complete development. It shows a number of techniques and methodologies that will help you master the Metasploit framework and explore approaches to carrying out advanced penetration testing in highly secured environments. What You Will Learn Develop advanced and sophisticated auxiliary modules Port exploits from PERL, Python, and many more programming languages Test services such as databases, SCADA, and many more Attack the client side with highly advanced techniques Test mobile and tablet devices with Metasploit Perform social engineering with Metasploit Simulate attacks on web servers and systems with Armitage GUI Script attacks in Armitage using CORTANA *ing In Detail Metasploit is a popular penetration testing framework that has one of the largest exploit databases around. This book will show you exactly how to prepare yourself against the attacks you will face every day by simulating real-world possibilities. We start by reminding you about the basic functionalities of Metasploit and its use in the most traditional ways. You’ll get to know about the basics of programming Metasploit modules as a refresher, and then dive into carrying out exploitation as well building and porting exploits of various kinds in Metasploit. In the next section, you’ll develop the ability to perform testing on various services such as SCADA, databases, IoT, mobile, tablets, and many more services. After this training, we jump into real-world sophisticated scenarios where performing penetration tests are a challenge. With real-life case studies, we take you on a journey through client-side attacks using Metasploit and various *s built on the Metasploit framework. By the end of the book, you will be trained specifically on time-saving techniques using Metasploit. Style and approach This is a step-by-step guide that provides great Metasploit framework methodologies. All the key concepts are explained details with the help of examples and demonstrations that will help you understand everything you need to know about Metasploit.

Get up to date with the finer points of Ubuntu Server using this comprehensive guide About This Book Get well-versed with newly-added features in Ubuntu 16.04 Master the art of installing, managing, and troubleshooting Ubuntu Server A practical easy-to-understand book that will help you enhance your existing skills. Who This Book Is For This book is intended for readers with intermediate or advanced-beginner skills with Linux, who would like to learn all about setting up servers with Ubuntu Server. This book assumes that the reader knows the basics of Linux, such as editing configuration files and running basic commands. What You Will Learn Learn how to manage users, groups, and permissions Encrypt and decrypt disks with Linux Unified Key Setup /Luks Setup SSH for remote access, and connect it to other nodes Understand how to add, remove, and search for packages Use NFS and Samba to share directories with other users Get to know techniques for managing Apache and MariaDB Explore best practices and troubleshooting techniques In Detail Ubuntu is a Debian-based Linux operating system, and has various versions targeted at servers, desktops, phones, tablets and televisions. The Ubuntu Server Edition, also called Ubuntu Server, offers support for several common configurations, and also simplifies common Linux server deployment processes. With this book as their guide, readers will be able to configure and deploy Ubuntu Servers using Ubuntu Server 16.04, with all the skills necessary to manage real servers. The book begins with the concept of user management, group management, as well as file-system permissions. To manage your storage on Ubuntu Server systems, you will learn how to add and format storage and view disk usage. Later, you will also learn how to configure network interfaces, manage IP addresses, deploy Network Manager in order to connect to networks, and manage network interfaces. Furthermore, you will understand how to start and stop services so that you can manage running processes on Linux servers. The book will then demonstrate how to access and share files to or from Ubuntu Servers. You will learn how to create and manage databases using MariaDB and share web content with Apache. To virtualize hosts and applications, you will be shown how to set up KVM/Qemu and Docker and manage virtual machines with virt-manager. Lastly, you will explore best practices and troubleshooting techniques when working with Ubuntu Servers. By the end of the book, you will be an expert Ubuntu Server user well-versed in its advanced concepts. Style and Approach This book is an advanced guide that will show readers how to administer, manage, and deploy Ubuntu server and will also provide expert-level knowledge on advanced security and backup techniques.

A handy reference guide for data analysts and data scientists to help to obtain value from big data analytics using Spark on Hadoop clusters About This Book This book is based on the latest 2.0 version of Apache Spark and 2.7 version of Hadoop integrated with most commonly used tools. Learn all Spark stack components including latest topics such as DataFrames, DataSets, GraphFrames, Structured Streaming, DataFrame based ML Pipelines and SparkR. Integrations with frameworks such as HDFS, YARN and tools such as Jupyter, Zeppelin, NiFi, Mahout, HBase Spark Connector, GraphFrames, H2O and Hivemall. Who This Book Is For Though this book is primarily aimed at data analysts and data scientists, it will also help architects, programmers, and practitioners. Knowledge of either Spark or Hadoop would be beneficial. It is assumed that you have basic programming background in Scala, Python, SQL, or R programming with basic Linux experience. Working experience within big data environments is not mandatory. What You Will Learn Find out and implement the tools and techniques of big data analytics using Spark on Hadoop clusters with wide variety of tools used with Spark and Hadoop Understand all the Hadoop and Spark ecosystem components Get to know all the Spark components: Spark Core, Spark SQL, DataFrames, DataSets, Conventional and Structured Streaming, MLLib, ML Pipelines and Graphx See batch and real-time data analytics using Spark Core, Spark SQL, and Conventional and Structured Streaming Get to grips with data science and machine learning using MLLib, ML Pipelines, H2O, Hivemall, Graphx, SparkR and Hivemall. In Detail Big Data Analytics book aims at providing the fundamentals of Apache Spark and Hadoop. All Spark components – Spark Core, Spark SQL, DataFrames, Data sets, Conventional Streaming, Structured Streaming, MLlib, Graphx and Hadoop core components – HDFS, MapReduce and Yarn are explored in greater depth with implementation examples on Spark + Hadoop clusters. It is moving away from MapReduce to Spark. So, advantages of Spark over MapReduce are explained at great depth to reap benefits of in-memory speeds. DataFrames API, Data Sources API and new Data set API are explained for building Big Data analytical applications. Real-time data analytics using Spark Streaming with Apache Kafka and HBase is covered to help building streaming applications. New Structured streaming concept is explained with an IOT (Internet of Things) use case. Machine learning techniques are covered using MLLib, ML Pipelines and SparkR and Graph Analytics are covered with GraphX and GraphFrames components of Spark. Readers will also get an opportunity to get started with web based notebooks such as Jupyter, Apache Zeppelin and data flow tool Apache NiFi to analyze and visualize data. Style and approach This step-by-step pragmatic guide will make life easy no matter what your level of experience. You will deep dive into Apache Spark on Hadoop clusters through ample exciting real-life examples. Practical tutorial explains data science in simple terms to help programmers and data analysts get started with Data Science

"Windows Server 2012 Hyper-V Cookbook" is a practical cookbook packed with recipes showing and explaining all the features and components of Hyper-V. You’ll learn from best practices, tips and tricks and examples of how to automate daily and common tasks. If you are an administrator who wants to master Microsoft Server Virtualization with Windows Server 2012 Hyper-V, then this book is for you. You should be comfortable with virtualization concepts and practices, and knowledge of previous versions of Windows Server would be an advantage.

In clearly written chapters you will be guided through different aspects of Oracle Application Express. Varying from setting up your environment to maximizing SQL and PL/SQL. Examples are given based on a simple but appealing case. This book is filled with best practices on how to make the most of Oracle APEX. Developers beginning with application development as well as those who are experienced will benefit from this book. You will need to have basic knowledge of SQL and PL/SQL to follow the examples in this book.

This book is a step-by-step tutorial that includes complete source code for all of the games covered. It adopts an engaging style to teach all the game development concepts. Each block of code is explained, and game development concepts are diagrammed and covered in detail. Each game begins with a concept de*ion and concludes with suggestions for expanding on the finished game. This book is intended for readers who want to create 3D games using the XNA Framework. Basic knowledge of the C# programming language and 2D XNA concepts are helpful, but not required.

This is a step-by-step tutorial enriched with practical examples and the necessary screenshots for easy and quick learning. This book is for you if you are a Java developer or a Team Manager familiar with Java and want to ensure the quality of your code using Sonar. You should have a background with Java and unit testing in general.

As part of Packt’s cookbook series, each recipe offers a practical, step-by-step solution to common problems found in HBase administration. This book is for HBase administrators, developers, and will even help Hadoop administrators. You are not required to have HBase experience, but are expected to have a basic understanding of Hadoop and MapReduce.

This book combines practical, real-world examples with all the background material and theory you need The concepts are explained with a practical LOB enterprise application that is gradually built through the course of this book. MVVM offers lots of design choices and the author shows examples of each of these approaches, by changing the code to achieve the same results. This book will be a valuable resource for Silverlight and WPF developers who want to fully maximize the tools with recommended best practices for enterprise development. This is an advanced book and you will need to be familiar with C#, the .Net framework, and Silverlight or WPF.

This book develops a sample site with lots of step-by-step instructions and screenshots to get you up and running in no time at all. If you are a teacher or course builder, you need only basic computer skills to get the most from this book. You don’t need any background in online teaching or building Web pages.

This book is written in the style of a cookbook, with emphasis on practical, step-by-step recipes augmented with real screenshots and little to no theory. This approach will help you follow each step, each link, and see the bigger picture,If you are a user with basic knowledge of Cognos BI (any version) and want to learn the advanced and latest dashboarding capabilities shipped with IBM Cognos BI, this book is for you.

If you are an administrator or partner who wants to plan, set up and maintain Windows Intune and manage a group of PCs then this book is for you . You should have a basic understanding of Windows administration, however, knowledge of Windows Intune would not be required.

Axure RP 6 Prototyping Essentials is a detailed, practical primer on the leading rapid prototyping tool. Short on jargon and high on concepts, real-life scenarios and step-by-step guidance through hands-on examples, this book will show you how to integrate Axure into your UX workflow. This book is written for UX practitioners, business analysts, product managers, and anyone else who is involved in UX projects. The book assumes that you have no or very little familiarity with Axure. It will help you if you are evaluating the tool for an upcoming project or are required to quickly get up to speed in a project you just joined. The book assumes some familiarity with the principles of the User Centred Design methodology.