The Emerald Flame of her people.Branwen has finally accepted that the Shining Ones have chosen her to save her country from the Saxon invaders. But the next stage in her journey includes a seemingly impossible mission, and the path before her is filled with darkness and danger. Branwen is pushed to the brink of disaster, and with each step she takes, she is being pulled farther from the life she once knew—the life she still desperately misses.Guided by the spirits, with both her fearless friend Rhodri and the dashing, sometimes maddening Iwan by her side, Branwen must overcome terrifying odds if she is to succeed in her quest. But a true Warrior Princess won't back down . . . even when an old enemy returns.

The Game On! Diet is not a diet. It's a bold new approach to fitness that turns the latest, smartest, most successful health science into a fun, fierce, and exhilarating game. Developed by Az Ferguson, to help Grey's Anatomy writer Krista Vernoff shed forty pounds of postpregnancy weight, it is the ideal program for busy people who should be working out but have a thousand good excuses not to. Az keeps you motivated and Krista keeps you laughing as they show you how to organize opposing teams, set goals, and compete to earn points for daily exercise, healthy meal plans, and positive lifestyle changes. With The Game On! Diet, the process of losing weight, for the first time ever, is actually fun. After all, what's better than a bikini body . . . and bragging rightsGet out there and lose . . . to win! Game on!

Honey. Beeswax. Pollinate. Hive. Colony. Work. Dance. Communicate. Industrious. Buzz. Sting. Cooperate. Where would we be without themWhere would we be without one anotherIn eighty-two poems and paragraphs, Naomi Shihab Nye alights on the essentials of our time—our loved ones, our dense air, our wars, our memories, our planet—and leaves us feeling curiously sweeter and profoundly soothed.

On the morning of April 2, 1865, Jefferson Davis, president of the Confederacy, received a telegram from General Robert E. Lee. There is no more time the Yankees are coming, it warned. Shortly before midnight, Davis boarded a train from Richmond and fled the capital, setting off an intense and thrilling chase in which Union cavalry hunted the Confederate president. Two weeks later, President Lincoln was assassinated, and the nation was convinced that Davis was involved in the conspiracy that led to the crime. Lincoln's murder, autopsy, and White House funeral transfixed the nation. His final journey began when soldiers placed his corpse aboard a special train that would carry him home on the 1,600-mile trip to Springfield. Along the way, more than a million Americans looked upon their martyr's face, and several million watched the funeral train roll by. It was the largest and most magnificent funeral pageant in American history.To the Union, Davis was no longer merely a traitor. He became a murderer, a wanted man with a $100,000 bounty on his head. Davis was hunted down and placed in captivity, the beginning of an intense and dramatic odyssey that would transform him into a martyr of the South's Lost Cause. The saga that began with Manhunt continues with the suspenseful and electrifying Bloody Crimes. James Swanson masterfully weaves together the stories of two fallen leaders as they made their last expeditions through the bloody landscape of a wounded nation.

Dad SaidOlestad, we can do i t all. . . .Why do you make me do thisBecause it's beautiful when it all comes together.I don't think it's ever beautiful.One day.Never.We'll see, my father said. Vamanos.From the age of three, Norman Ollestad was thrust into the world of surfing and competitive downhill skiing by the intense, charismatic father he both idolized and resented. While his friends were riding bikes, playing ball, and going to birthday parties, young Norman was whisked away in pursuit of wild and demanding adventures. Yet it were these exhilarating tests of skill that prepared "Boy Wonder," as his father called him, to become a fearless champion and ultimately saved his life.Flying to a ski championship ceremony in February 1979, the chartered Cessna carrying Norman, his father, his father's girlfriend, and the pilot crashed into the San Gabriel Mountains and was suspended at 8,200 feet, engulfed in a blizzard. "Dad and I were a team, and he was Superman," Ollestad writes. But now Norman's father was dead, and the devastated eleven-year-old had to descend the treacherous, icy mountain alone.Set amid the spontaneous, uninhibited surf culture of Malibu and Mexico in the late 1970s, this riveting memoir, written in crisp Hemingwayesque prose, recalls Ollestad's childhood and the magnetic man whose determination and love infuriated and inspired him and also taught him to overcome the indomitable. As it illuminates the complicated bond between an extraordinary father and his son, Ollestad's powerful and unforgettable true story offers remarkable insight for us all.

Her mother was a brainy knockout with the sultry beauty of Marilyn Monroe, a raconteur whose fierce wit could shock an audience into hilarity or silence. Her father was a distinguished figure in American letters, the National Book Award–winning author of four of the greatest novels of World War II ever written. A daughter of privilege with a seemingly fairy-tale-like life, Kaylie Jones was raised in the Hamptons via France in the 1960s and '70s, surrounded by the glitterati who orbited her famous father, James Jones. Legendary for their hospitality, her handsome, celebrated parents held court in their home around an antique bar an eighteenth-century wooden pulpit taken from a French village church playing host to writers, actors, movie stars, film directors, socialites, diplomats, an emperor, and even the occasional spy. Kaylie grew up amid such family friends as William Styron, Irwin Shaw, James Baldwin, and Willie Morris, and socialized with the likes of Truman Capote, Norman Mailer, George Plimpton, and Kurt Vonnegut.Her beloved father showed young Kaylie the value of humility, hard work, and education, with its power to overcome ignorance, intolerance, and narrow-mindedness, and instilled in her a love of books and knowledge. From her mother, Gloria, she learned perfect posture, the twist, the fear of abandonment, and soul-shattering cruelty. Two constants defined Kaylie's childhood: literature and alcohol. "Only one word was whispered in the house, as if it were the worst insult you could call someone," she writes, "alcoholic was a word my parents reserved for the most appalling and shameful cases drunks who made public scenes or tried to kill themselves or ended up in the street or in an institution. If you could hold your liquor and go to work, you were definitely not an alcoholic." When her father died from heart failure complicated by years of drinking, sixteen-year-old Kaylie was broken and lost. For solace she turned to his work, looking beyond the man she worshipped to discover the artist and his craft, determined that she too would write. Her loss also left her powerless to withstand her mother's withering barbs and shattering criticism, or halt Gloria's further descent into a bottle one of the few things mother and daughter shared. From adolescence, Kaylie too used drink as a refuge, a way to anesthetize her sadness, anger, and terror. For years after her father's death, she denied the blackouts, the hangovers, the lost days, the rage, the depression. Broken and bereft, she began reading her father's novels and those writers who came before and after him and also pursued her own writing. With this, she found the courage to open the door on the truth of her own addiction.Lies My Mother Never Told Me is the mesmerizing and luminously told story of Kaylie's battle with alcoholism and her struggle to flourish despite the looming shadow of a famous father and an emotionally abusive and damaged mother. Deeply intimate, brutally honest, yet limned by humor and grace, it is a beautifully written tale of personal evolution, family secrets, second chances, and one determined woman's journey to find her own voice and the courage to embrace a life filled with possibility, strength, and love.

Raised in small-town Arkansas, Billy Bob Thornton grew up amid a rich storytelling tradition. See, the South is just different than other places. . . . You can feel the ghosts there. As a kid, he would sit on the porch listening to his family or some old man down the road spinning yarns about colorful neighbors. These stories didn't have to be made up. The characters were already there, so the stories just came out of the characters we knew. Thus was borne his Oscar-winning masterpiece Sling Blade and now The Billy Bob Tapes a narrative based on late-night conversations with Kinky Friedman and other friends who gathered 'round to hear Billy mine a cave full of ghosts. Billy grew up shooting squirrels, playing drums in VFW clubs, and dreaming of rock 'n' roll stardom or pitching for the St. Louis Cardinals. Then at sixteen he took a drama class to meet chicks and met Mrs. Treadway, who noticed the young man's talent and encouraged him as an actor and writer. "You don't know what it's like to be a drama teacher in a small town in Arkansas where nobody really cares," she said, "but let me tell you something. You can do this." Everything I've accomplished since, I can trace back to this woman, Maudie Treadway.The colorful characters, stories, and experiences of his youth would find their way into Billy's work, in his films and music, and in his perspective and attitude. It's like the old saying goes: you can take the boy out of the hills, but you can't take the hills out of the boy. That boy did leave the hills for Hollywood Hills. A true fish out of water, he recalls stories of miserable jobs, the cheapest accommodations, and physical hunger but also a devoted writing partner Tom Epperson, a life-changing acting teacher in L.A., and a compassionate nurse who snuck him milk shakes when he was near starvation. But there was always the dream of being an actor, and his fortunes turned when he served hors d'oeuvres as a catering waiter to legendary director Billy Wilder, who advised him, "Write about your interesting life." Billy's long career in Hollywood yields stories of inspired collaborations and failed ones, true friendships with other actors and musicians, and good friends gone too soon. In The Billy Bob Tapes, he reflects on the critics, the culture around fame, and the challenges of conveying an artistic vision in film. Most striking is Billy's clear-eyed perspective about the magic of entertainment, and how we perceive it in a rapidly changing world. With passion, unvarnished honesty, wry humor, and a little help from friends Angelina Jolie, Robert Duvall, Dwight Yoakam, Tom Epperson, and Daniel Lanois, Billy Bob finally talks.

In 1907, Irish immigrant William Mulholland designed and began to build one of the greatest civil engineering feats in history: the aqueduct that carried water 233 miles from the Sierra Nevada Mountains to Los Angeles allowing this small, resource-challenged desert city to grow into a modern global metropolis. Drawing on new research, Les Standiford vividly captures the larger-than-life engineer and the breathtaking scope of his six-year, $23 million project that would transform a region, a state, and a nation at the dawn of its greatest century.Mulholland, a penniless Dublin immigrant who made his way west as a stowaway on a passenger ship, personifies the American rags-to-riches tale, working from a position as a ditchdigger to become chief engineer of the Los Angeles Water Company. Confronted with a decade-long drought that threatened his adopted city's future, the self taught Mulholland found the answer in the rushing snow melt from the Eastern Sierra Nevada Mountains, nearly 250 miles away. He proposed to build an aqueduct that would outdo any such ever conceived, one that would carry an entire river from its source to Los Angeles, through mountains, over chasms, and across an alternately freezing and blistering terra incognita, because he believed it was the city's only hope.The project brought a simmering-to-this-day firestorm of protest from residents of California's Owens Valley where the waters would be taken, as well as an all-out onslaught from political opponents and vested interests in Los Angeles, who were fearful of losing their stranglehold on the city's yield. But after nine years of struggle, including the efforts of thousands of workmen many of whom lost their lives and the use of engineering techniques and strategies never previously employed, Mulholland turned the gates and loosed the waters that brought an unprecedented wave of development and prosperity to his city and the region.Though the landmark film Chinatown touched on the subject, Mulholland was characterized there as Hollis Mulwray, a colorless pipsqueak easily dispatched by archvillain and developer Noah Cross (John Houston). In real life, however, Mulholland was every bit the equal of any of his foes, a colorful, brook-no-nonsense man of the people who accomplished a feat like no other and became a hero in the process. Water to the Angels is not only a book that provides insight into the seeds of significant ecological concerns of this day, it is also a stirring story of accomplishment against all odds, all the more captivating for being true.As Robert Towne, author of the screenplay for Chinatown suggests, the subject is timeless. "I found the ubiquity of water in everyone's lives to be compelling. Everybody needs water."At a time when the importance of water is being recognized as never before considered by many experts to be the essential resource of the twenty-first century Water to the Angels brings into focus the vigor of a fabled era, the might of a larger-than-life individual, and the scale of a priceless construction project, and sheds critical light on a past that offers insights for our future.

Honest and heartbreaking, a mother's story of tears, joy, and her greatest love of all—her daughter, Whitney On the eve of the 2012 Grammy Awards, the world learned of a stunning tragedy: Whitney Houston, unquestionably one of the most remarkable and powerful voices in all of music, had been silenced forever. Over the weeks and months that followed, family, friends, and fans alike tried to understand how such a magnificent talent and beautiful soul could have been taken so early and so unexpectedly. Glamorous and approachable, captivating and sweet, Whitney had long ago won the hearts of America, but in recent years her tumultuous personal life had grabbed as many headlines as her soaring vocal talents. Her sudden death left behind not only a legacy of brilliance, but also painful questions with no easy answers. Now, for the first time, the beloved superstar's mother, Cissy Houston—a gospel legend in her own right—relates the full, astonishing scope of the pop icon's life and career. From Whitney's earliest days singing in the church choir to her rapid ascent to the pinnacles of music stardom, from her string of number one hits to her topping the Hollywood box office, Cissy recounts her daughter's journey to becoming one of the most popular and successful artists of all time. Setting the record straight, Cissy also speaks candidly about Whitney's struggles in the limelight, revealing the truth about her turbulent marriage to singer Bobby Brown, her public attempts to regain her celebrated voice, and the battle with drugs that ultimately proved too much. In this poignant and tender tribute to her "Nippy," Cissy summons all her strength to reveal not only Whitney the superstar, but also Whitney as a sweet girl, a bright-eyed young woman, and a deeply caring mother. Complete with never-before-seen family photographs, Remembering Whitney is an intimate, heartfelt portrait of one of our most revered artists, from the woman who cherished her most.

A deluxe Harper Perennial Legacy Edition, with an introduction from John Swansburg, Deputy Editor at SlateOne of the best-selling books of all time, Lew Wallace’s enduring epic is a tale of revenge, betrayal, honor, compassion and the power of forgiveness, set during the life of Christ.At the beginning of the first century, Judah Ben-Hur lived as a prince, descended from the royal line of Judea and one of Jerusalem’s most prosperous merchant families. But his world falls apart when he is betrayed by his best friend, Messala, who falsely accuses him of an attempt to assassinate the Roman governor.Convicted without trial, Judah is sentenced to slavery on a Roman galley, while his mother and sister are imprisoned and his family’s assets are seized. All seems lost, but just before boarding the ship, Ben-Hur has his first interaction with the Christ, who offers him water and hope. Their lives continue to intersect as Ben-Hur miraculously survives his time as a slave to become a charioteer, confront his betrayer, Messala, in an epic race, fall in love with the beautiful Esther, avenge his family, and become a follower of the Christ.A true epic, Ben-Hur weaves biblical history and a rich adventure plot into a timeless tale certain to entertain a new generation of readers.

Unsettled by the recent death of his mother, Paul sets out in search of Pia, his daughter from his first marriage, who has disappeared into the labyrinth of London. Discovering her pregnant and living illegally in a run-down council flat with a pair of Polish siblings, Paul is entranced by Pia's excitement at living on the edge. Abandoning his second wife and their children in Wales, he joins her to begin a new life in the heart of London.Cora, meanwhile, is running in the opposite direction, back to Cardiff, to the house she has inherited from her parents. She is escaping her marriage, and the constrictions and disappointments of her life in London. But there is a deeper reason why she cannot stay with her decent Civil Service husband—the aftershocks of which she hasn't fully come to terms with herself.Connecting both stories is the London train, and a chance meeting that will have immediate and far-reaching consequences for both Paul and Cora.Includes an excerpt from Nicola Upson's new collection of short stories Married Love.

The New York Times bestselling author of Clean offers a groundbreaking program to eliminate minor and major health problems—from extra weight, chronic pain, and allergies to heart disease, inflammation, autoimmune disorders, and depression.All of today's most diagnosed ailments can be traced back to an injured and irritated gut. The gut is an intricate and powerful system naturally designed to protect and heal the body every moment of every day. And yet for far too many of us this remarkable system is in disrepair, which leads to all kinds of health problems. We are sick and getting sicker. Chronic diseases are on the rise, and everyone we know seems to be suffering from something, getting tests done and taking over-the-counter or pre*ion medications. But we no longer have to be sick to get healthy. Dr. Alejandro Junger explains how instead of treating the symptoms as they arise, we can preemptively attack disease before it takes root in the gut.No matter your current state of health, you will benefit from this program. We are all walking around with damaged guts, to different degrees suffering the consequences in our day-to-day and long-term health. The Clean Gut program will put an end to these everyday ailments, reverse chronic disease, and help you achieve true, long-lasting health.

The Real Jane Austen: A Life in Small Things offers a startlingly original look at the revered writer through a variety of key moments, scenes, and objects in her life and work. Going beyond previous traditional biographies which have traced Austen daily life from Steventon to Bath to Chawton to Winchester, Paula Byrne portrait organized thematically and drawn from the most up-to-date scholarship and unexplored sources explores the lives of Austen extended family, friends, and acquaintances. Through their absorbing stories, we view Austen on a much wider stage and discover unexpected aspects of her life and character. Byrne transports us to different worlds the East Indies and revolutionary Paris and different events from a high society scandal to a petty case of shoplifting, She follows Austen on her extensive travels, setting her in contexts both global and English, urban and rural, political and historical, social and domestic wider perspectives of vital and still under-estimated importance to her creative life. Literary scholarship has revealed that letters and tokens in Austen novel often signal key turning points in the unfolding narrative. This groundbreaking biography explores Jane own story following the same principle. As Byrne reveals, small things in the writer world a scrap of paper, a simple gold chain, an ivory miniature, a bathing machine hold significance in her emotional and artistic development. The Real Jane Austen: A Life in Small Things introduces us to a woman deeply immersed in the world around her, yet far ahead of her time in her independence and ambition; to an author who was an astute commentator on human nature and the foibles of her own age. Rich and compelling, it is a fresh, insightful, and often surprising portrait of an artist and a vivid evocation of the complex world that shaped her.

Bear Grylls has always sought the ultimate in adventure. Growing up on a remote island off of Britain's windswept coast, he was taught by his father to sail and climb at an early age. Inevitably, it wasn't long before the young explorer was sneaking out to lead all-night climbing expeditions. As a teenager at Eton College, Bear found his identity and purpose through both mountaineering and martial arts. These passions led him into the foothills of the mighty Himalayas and to a karate grandmaster's remote training camp in Japan, an experience that soon helped him earn a second-degree black belt. Returning home, he embarked upon the notoriously grueling selection course for the British Special Forces to join the elite Special Air Service unit 21 SAS a journey that would push him to the very limits of physical and mental endurance. Then, disaster. Bear broke his back in three places in a horrific free-fall parachuting accident in Africa. It was touch and go whether he would walk again, according to doctors. However, only eighteen months later, a twenty three-year-old Bear became one of the youngest climbers to scale Mount Everest, the world's highest summit. But these were just the beginning of his many extraordinary adventures. . . . Known and admired by millions as the star of Man vs. Wild , Bear Grylls has survived where few would dare to go. Now, for the first time, Bear tells the story of his action-packed life. Gripping, moving, and wildly exhilarating, Mud, Sweat, and Tears is a must-read for adrenaline junkies and armchair explorers alike.

In one of the most acclaimed novels in recent memory, Edward P. Jones, two-time National Book Award finalist, tells the story of Henry Townsend, a black farmer and former slave who falls under the tutelage of William Robbins, the most powerful man in Manchester County, Virginia. Making certain he never circumvents the law, Townsend runs his affairs with unusual discipline. But when death takes him unexpectedly, his widow, Caldonia, can't uphold the estate's order and chaos ensues. In a daring and ambitious novel, Jones has woven a footnote of history into an epic that takes an unflinching look at slavery in all of its moral complexities. This P.S. edition features an extra 16 pages of insights into the book, including author interviews, recommended reading, and more.

In the spirit of Alvin Toffler Future Shock , a social critique of our obsession with choice, and how it contributes to anxiety, dissatisfaction and regret. This paperback includes a new P.S. section with author interviews, insights, features, suggested readings, and more. Whether we're buying a pair of jeans, ordering a cup of coffee, selecting a long-distance carrier, applying to college, choosing a doctor, or setting up a 401(k), everyday decisions--both big and small--have become increasingly complex due to the overwhelming abundance of choice with which we are presented. We assume that more choice means better options and greater satisfaction. But beware of excessive choice: choice overload can make you question the decisions you make before you even make them, it can set you up for unrealistically high expectations, and it can make you blame yourself for any and all failures. In the long run, this can lead to decision-making paralysis, anxiety, and perpetual stress. And, in a culture that tells us that there is no excuse for falling short of perfection when your options are limitless, too much choice can lead to clinical depression. In The Paradox of Choice , Barry Schwartz explains at what point choice--the hallmark of individual freedom and self-determination that we so cherish--becomes detrimental to our psychological and emotional well-being. In accessible, engaging, and anecdotal prose, Schwartz shows how the dramatic explosion in choice--from the mundane to the profound challenges of balancing career, family, and individual needs--has paradoxically become a problem instead of a solution. Schwartz also shows how our obsession with choice encourages us to seek that which makes us feel worse. By synthesizing current research in the social sciences, Schwartz makes the counterintuitive case that eliminating choices can greatly reduce the stress, anxiety, and busyness of our lives. He offers eleven practical steps on how to limit choices to a manageable number, have the discipline to focus on the important ones and ignore the rest, and ultimately derive greater satisfaction from the choices you have to make.

Long before there were creative-writing workshops and degrees, how did aspiring writers learn to writeBy reading the work of their predecessors and contemporaries, says Francine Prose. In Reading Like a Writer , Prose invites you to sit by her side and take a guided tour of the tools and the tricks of the masters. She reads the work of the very best writers—Dostoyevsky, Flaubert, Kafka, Austen, Dickens, Woolf, Chekhov—and discovers why their work has endured. She takes pleasure in the long and magnificent sentences of Philip Roth and the breathtaking paragraphs of Isaac Babel; she is deeply moved by the brilliant characterization in George Eliot's Middlemarch . She looks to John Le Carr for a lesson in how to advance plot through dialogue, to Flannery O'Connor for the cunning use of the telling detail, and to James Joyce and Katherine Mansfield for clever examples of how to employ gesture to create character. She cautions readers to slow down and pay attention to words, the raw material out of which literature is crafted. Written with passion, humor, and wisdom, Reading Like a Writer will inspire readers to return to literature with a fresh eye and an eager heart.

The material contained in this volume was originally presented in the form of talks to students, teachers and parents in India, but its keen penetration and lucid simplicity will be deeply meaningful to thoughtful people everywhere, of all ages, and in every walk of life. Krishnamurti examines with characteristic objectivity and insight the expressions of what we are pleased to call our culture, our education, religion, politics and tradition; and he throws much light on such basic emotions as ambition, greed and envy, the desire for security and the lust for power all of which he shows to be deteriorating factors in human society.From the Editor NoteKrishnamurti observations and explorations of modern man estate are penetrating and profound, yet given with a disarming simplicity and directness. To listen to him or to read his thoughts is to face oneself and the world with an astonishing morning freshness.Anne Marrow Lindbergh

The time when "fashion" was defined by French designers whose clothes could be afforded only by elite has ended. Now designers take their cues from mainstream consumers and creativity is channeled more into mass-marketing clothes than into designing them. Indeed, one need look no further than the Gap to see proof of this. In The End of Fashion, Wall Street Journal, reporter Teri Agins astutely explores this seminal change, laying bare all aspects of the fashion industry from manufacturing, retailing, anmd licensing to image making and financing. Here as well are fascinating insider vignettes that show Donna Karan fighting with financiers,the rivalry between Ralph Lauren and Tommy Hilfiger, and the commitment to haute conture that sent Isaac Mizrahi's business spiraling.

When beloved author Henri Nouwen set out to record this daybook of totally new reflections, he suddenly found himself on "a true spiritual adventure." For in these 366 original, interlocking morsels of daily wisdom, Nouwen provides both sustenance and a trail for us to follow, as he unveils, to his own surprise, his personal map of faith. From the delicate interplay of human experience to the surrender to Christ and the embrace of Christian community, that journey of Christian spirituality is explored and celebrated here in each eloquent, thought–provoking passage, "The table is one of the most intimate places in our lives. It is there that we give ourselves to one another. When we say, 'Take some more, let me serve you another plate, let me pour you another glass, don't be shy, enjoy it,' we say a lot more than our words express. We invite our friends to become part of our lives. We want them to be nurtured by the same food and drink that nurture us. We desire communion.... Every breakfast, lunch, or dinner can become a time of growing communion with one another." Intimately personal and inspiring, Bread for the Journey is a daily feast of fresh insight into the challenges and deep joys of a life lived in close communion with God. Nouwen is a wise, loving companion who invites us along as he finds joy in the community of loss, true freedom in forgiveness of others, and hope in surprising places. Each daily meditation is a stepping–stone along a path of private discovery, offering Nouwen's seasoned yet fresh ideas on kindness, love, suffering, and prayer, the Church as God's people, and the importance of Jesus in one's life–reflecting, as a whole, Nouwen's own 'personal creed.' Bread for the Journey brims with daily nourishment and guidance for devoted followers and new friends alike –– food for thought on a yearlong journey of discovery and faith.

The most successful business book of the last decade, Reengineering the Corporation is the pioneering work on the most important topic in business today: achieving dramatic performance improvements. This book leads readers through the radical redesign of a company's processes, organization, and culture to achieve a quantum leap in performance. Michael Hammer and James Champy have updated and revised their milestone work for the New Economy they helped to create -- promising to help corporations save hundreds of millions of dollars more, raise their customer satisfaction still higher, and grow ever more nimble in the years to come.