#131 The Case of the Two-Cent CandyYears ago, I wrote about a retail store in the Palo Alto environs a good one, which had a box of two-cent candies at the checkout. I subsequently remember that "little" parting gesture of the two-cent candy as a symbol of all that is Excellent at that store. Dozens of people who have attended seminars of mine from retailers to bankers to plumbing-supply-house owners have come up to remind me, sometimes 15 or 20 years later, of "the two-cent candy story," and to tell me how it had a sizable impact on how they did business, metaphorically and in fact.Well, the Two-Cent Candy Phenomenon has struck again with oomph and in the most unlikely of places.For years Singapore's "brand" has more or less been Southeast Asia's "place that works." Its legendary operational efficiency in all it does has attracted businesses of all sorts to set up shop there. But as "the rest" in the geographic neighborhood closed the efficiency gap, and China continued to rise-race-soar, Singapore decided a couple of years ago to "rebrand" itself as not only a place that works but also as an exciting, "with it" city. (I was a participant in an early rebranding conference that also featured the likes of the late Anita Roddick, Deepak Chopra, and Infosys founder and superman N. R. Narayana Murthy.)Singapore's fabled operating efficiency starts, as indeed it should, at ports of entry the airport being a prime example. From immigration to baggage claim to transportation downtown, the services are unmatched anywhere in the world for speed and efficiency.Saga . . . Immigration services in Thailand, three days before a trip to Singapore, were a pain. ("Memorable.") And entering Russia some months ago was hardly a walk in the park, either. To be sure, and especially after 9/11, entry to the United States has not been a process you'd mistake for arriving at Disneyland, nor marked by an attitude that shouted "Welcome, honored guest."Singapore immigration services, on the other hand:The entry form was a marvel of simplicity. The lines were short, very short, with more than adequate staffing.The process was simple and unobtrusive.And:The immigration officer could have easily gotten work at Starbucks; she was all smiles and courtesy.And:Yes!Yes!And . . . yes!There was a little candy jar at each Immigration portal!The "candy jar message" in a dozen ways:"Welcome to Singapore, Tom!! We are absolutely beside ourselves with delight that you have decided to come here!"Wow!Wow!Wow!Ask yourself . . . now:What is my (personal, department, project, restaurant, law firm) "Two-Cent Candy"?Does every part of the process of working with us/me include two-cent candies?Do we, as a group, "think two-cent candies"?Operationalizing: Make "two-centing it" part and parcel of "the way we do business around here." Don't go light on the so-called substance but do remember that . . . perception is reality . . . and perception is shaped by two-cent candies as much as by that so-called hard substance.Start: Have your staff collect "two-cent candy stories" for the next two weeks in their routine "life" transactions. Share those stories. Translate into "our world." And implement.Repeat regularly.Forever.(Recession or no recession you can afford two cents.)(In fact, it is a particularly Brilliant Idea for a recession you doubtless don't maximize Two-Cent Opportunities. And what opportunities they are.)

A fascinating exploration of the contents of Agatha Christie's seventy-three private notebooks, including illustrations and two unpublished Poirot stories When Agatha Christie died in 1976, at age eighty-five, she had become the world's most popular author. With sales of more than two billion copies worldwide, in more than one hundred countries, she had achieved the impossible more than one book every year since the 1920s, every one a bestseller.So prolific was Agatha Christie's output sixty-six crime novels, twenty plays, six romance novels under a pseudonym and more than one hundred and fifty short stories it was often claimed that she had a photographic memory. Was this trueOr did she resort over those fifty-five years to more mundane methods of working out her ingenious crimesFollowing the death of Agatha's daughter, Rosalind, at the end of 2004, a remarkable legacy was revealed. Unearthed among her affairs at the family home of Greenway were Agatha Christie's private notebooks, seventy-three handwritten volumes of notes, lists and drafts outlining all her plans for her many books, plays and stories. Buried in this treasure trove, all in her unmistakable handwriting, are revelations about her famous books that will fascinate anyone who has ever read or watched an Agatha Christie story.How did the infamous twist in The Murder of Roger Ackroyd really come aboutWhich very famous Poirot novel started life as an adventure for Miss MarpleWhich books were designed to have completely differ-ent endings, and what were theyWhat were the plot ideas that she considered but rejected?Full of details she was too modest to reveal in her own autobiography, this remarkable new book includes a wealth of excerpts and pages reproduced directly from the notebooks and her letters, plus, for the first time, two newly discovered complete Hercule Poirot short stories never before published.

There's nothing better than a book you can't put down or better yet, a book you'll never forget. This book puts the power of transformational reading into your hands. Jack Canfield, cocreator of the bestselling Chicken Soup for the Soul series, and self-actualization pioneer Gay Hendricks have invited notable people to share personal stories of books that changed their lives. What book shaped their outlook and habitsHelped them navigate rough seasSpurred them to satisfaction and successThe contributors include Dave Barry, Stephen Covey, Malachy McCourt, Jacquelyn Mitchard, Mark Victor Hansen, John Gray, Christiane Northrup, Bernie Siegel, Craig Newmark, Michael E. Gerber, Lou Holtz, and Pat Williams, to name just a few. Their richly varied stories are poignant, energizing, and entertaining.Author and actor Malachy McCourt tells how a tattered biography of Gandhi, stumbled on in his youth, offered a shining example of true humility and planted the seeds that would help support his sobriety decades later. Bestselling author and physician Bernie Siegel, M.D., tells how William Saroyan's The Human Comedy helped him realize that, in order to successfully treat his patients with life-threatening illnesses, "I had to help them live not just prevent them from dying."Actress Catherine Oxenberg reveals how, at a life crossroads and struggling with bulimia, a book taught her the transforming difference one person could make in the life of another and why that person for her was Richard Burton.Rafe Esquith, the award-winning teacher whose inner-city students have performed Shakespeare all over the world, recounts his deep self-doubt in the midst of his success and how reading To Kill a Mockingbird strengthened him to continue teaching.Beloved librarian and bestselling author Nancy Pearl writes how, at age ten, Robert Heinlein's science fiction book Space Cadet impressed on her the meaning of personal integrity and gave her a vision of world peace she'd never imagined possible. Two years later, she marched in her first civil rights demonstration and learned that there's always a way to make "a small contribution to intergalactic harmony."If you're looking for insight and illumination or simply for that next great book to read You've Got to Read This Book! has treasures in store for you.

On the morning of February 24, 1942, on the Black Sea near Istanbul, an explosion ripped through a decrepit former cattle barge filled with Jewish refugees. One man clung fiercely to a piece of deck, fighting to survive. Nearly eight hundred others -- among them, more than one hundred children -- perished.In Death on the Black Sea, the story of the Struma, its passengers, and the events that led to its destruction are investigated and fully revealed in two vivid, parallel accounts, set six decades apart. One chronicles the international diplomatic maneuvers and callousness that resulted in the largest maritime loss of civilian life during World War II. The other recounts a recent attempt to locate the Struma at the bottom of the Black Sea, an effort initiated and pursued by the grandson of two of the victims. A vivid reconstruction of a grim exodus aboard a doomed ship, Death on the Black Sea illuminates a forgotten episode of World War II and pays tribute to the heroes, past and present, who keep its memory alive.

When small- and medium-sized business owners first hear George Cloutier's rules, they often think he's a madman. His controversial rules for doing business rules that aren't taught at Harvard Business School include:The best family business has one member.Weekends are for working, not playing golf or coaching.Never pay your vendors on time.Wear your control freak badge with pride.Quit denial: if your business is failing during a recession, it's your fault. As the founder and CEO of American Management Services, Cloutier has emerged as "the leading advocate for small business" (Reuters), having spent over thirty years guiding business owners through the tough choices that line the road to profitability. He and his company have worked with more than six thousand companies, averting certain ruin for some and generating seemingly impossible growth and profitability for others.Cloutier graduated from Harvard College and Harvard Business School, but the lessons in this book aren't from there. Unlike his classmates, most of whom headed straight to Wall Street, Cloutier has been on the docks at 2 a.m. counting heads of lettuce for food distributors to make sure nothing would disappear without a waybill. He's spent long, overnight hours in truck stops, making sure sticky fingers stayed out of the tills. Cloutier and his colleagues at American Management Services become personal pitt bulls to the CEOs who hire them, doing whatever it takes to bring their clients' businesses back into long-term profitability.Profits Aren't Everything, They're the Only Thing is the long- overdue wake-up call for 23 million small- and midsize business owners across America. This book serves up the hard-boiled, unadulterated truth to aspiring and established entrepreneurs, without apologies. His no-nonsense advice may be hard to hear at times, but it works.

What is it like to be America's First FamilyIn this wonderfully engaging book, Bonnie Angelo, Time correspondent and acclaimed author of First Mothers, probes two hundred years of American history to tell the story of real life within the White House walls how presidents, their wives, children, and extended families worked to create a home in an imposing national monument while attempting to keep their private lives from the public domain.First Families chronicles exhilarating moments as well as dark days at the nation's most famous address, with fascinating, behind-the-headline accounts of picture-book weddings, gossipy love affairs, rollicking children, domestic squabbles, and tragic deaths. From activist wives Eleanor Roosevelt and Hillary Clinton to reluctant occupants Bess Truman and Jacqueline Kennedy, to those such as Mary Todd Lincoln, Dolley Madison, and madcap debutante Alice Roosevelt, who embraced their new address and status, here is an unforgettable human portrait of our First Families and how they coped, stumbled, or thrived in the national spotlight.

In the tradition of Annie Dillard and Natalie Goldberg, this resource for writers and non-writers alike shows the act of writing to be a dynamic means of knowing, healing, and creating the body, mind, and spirit.

No one in history had a more eventful career in matrimony than Henry VIII. His marriages were daring and tumultuous, and made instant legends of six very different women. In this remarkable study, David Starkey argues that the king was not a depraved philanderer but someone seeking happiness -- and a son. Knowingly or not, he elevateda group of women to extraordinary heights and changed the way a nation was governed.Six Wives is a masterful work of history that intimately examines the rituals of diplomacy, marriage, pregnancy, and religion that were part of daily life for women at the Tudor Court. Weaving new facts and fresh interpretations into a spellbinding account of the emotional drama surrounding Henry's six marriages, David Starkey reveals the central role that the queens played in determining policy. With an equally keen eye for romantic and political intrigue, he brilliantly recaptures the story of Henry's wives and the England they ruled.

Golda Meir was the first female head of state in the Western world and one of the most influential women in modern history. A blend of Emma Goldman and Martin Luther King Jr. in the guise of a cookie-serving grandmother, her uncompromising devotion to shaping and defending a Jewish homeland against dogged enemies and skittish allies stunned political contemporaries and transformed Middle Eastern politics for decades to follow. She outmaneuvered Richard Nixon and Henry Kissinger at their own game of Realpolitik, and led Israel through a bloody war even as she eloquently pleaded for peace, carrying her nation through its most perilous hours while she herself battled cancer. In this masterful biography, critically acclaimed author Elinor Burkett paints a vivid portrait of a legendary woman defined by contradictions: an iron resolve coupled with magnetic charm, a kindly demeanor that disguised a stunning hard-heartedness, and a complete dedication to her country that often overwhelmed her personal relationships.

Raised in small-town Arkansas, Billy Bob Thornton grew up amid a rich storytelling tradition. See, the South is just different than other places. . . . You can feel the ghosts there. As a kid, he would sit on the porch listening to his family or some old man down the road spinning yarns about colorful neighbors. These stories didn't have to be made up. The characters were already there, so the stories just came out of the characters we knew. Thus was borne his Oscar-winning masterpiece Sling Blade and now The Billy Bob Tapes a narrative based on late-night conversations with Kinky Friedman and other friends who gathered 'round to hear Billy mine a cave full of ghosts. Billy grew up shooting squirrels, playing drums in VFW clubs, and dreaming of rock 'n' roll stardom or pitching for the St. Louis Cardinals. Then at sixteen he took a drama class to meet chicks and met Mrs. Treadway, who noticed the young man's talent and encouraged him as an actor and writer. "You don't know what it's like to be a drama teacher in a small town in Arkansas where nobody really cares," she said, "but let me tell you something. You can do this." Everything I've accomplished since, I can trace back to this woman, Maudie Treadway.The colorful characters, stories, and experiences of his youth would find their way into Billy's work, in his films and music, and in his perspective and attitude. It's like the old saying goes: you can take the boy out of the hills, but you can't take the hills out of the boy. That boy did leave the hills for Hollywood Hills. A true fish out of water, he recalls stories of miserable jobs, the cheapest accommodations, and physical hunger but also a devoted writing partner Tom Epperson, a life-changing acting teacher in L.A., and a compassionate nurse who snuck him milk shakes when he was near starvation. But there was always the dream of being an actor, and his fortunes turned when he served hors d'oeuvres as a catering waiter to legendary director Billy Wilder, who advised him, "Write about your interesting life." Billy's long career in Hollywood yields stories of inspired collaborations and failed ones, true friendships with other actors and musicians, and good friends gone too soon. In The Billy Bob Tapes, he reflects on the critics, the culture around fame, and the challenges of conveying an artistic vision in film. Most striking is Billy's clear-eyed perspective about the magic of entertainment, and how we perceive it in a rapidly changing world. With passion, unvarnished honesty, wry humor, and a little help from friends Angelina Jolie, Robert Duvall, Dwight Yoakam, Tom Epperson, and Daniel Lanois, Billy Bob finally talks.

On Christmas morning in the year 800, Pope Leo III placed the crown of imperial Rome on the brow of a Germanic king named Karl. With one gesture, the man later hailed as Charlemagne claimed his empire and forever shaped the destiny of Europe. Becoming Charlemagne tells the story of the international power struggle that led to this world-changing event.Illuminating an era that has long been overshadowed by legend, this far-ranging book shows how the Frankish king and his wise counselors built an empire not only through warfare but also by careful diplomacy. With consummate political skill, Charlemagne partnered with a scandal-ridden pope, fended off a ruthless Byzantine empress, nurtured Jewish communities in his empire, and fostered ties with a famous Islamic caliph. For 1,200 years, the deeds of Charlemagne captured the imagination of his descendants, inspiring kings and crusaders, the conquests of Napolon and Hitler, and the optimistic architects of the European Union.In this engaging narrative, Jeff Sypeck crafts a vivid portrait of Karl, the ruler who became a legend, while transporting readers far beyond Europe to the glittering palaces of Constantinople and the streets of medieval Baghdad. Evoking a long-ago world of kings, caliphs, merchants, and monks, Becoming Charlemagne brings alive an age of empire building that continues to resonate today.

An irreverent, pavement-pounding, eye-opening exploration of a neglected part of the American economy: tipping Tipping is huge in America. Almost everyoneleaves at least one tip every day. More thanfive million American workers depend onthem, and we spend $66 billion on tips each year.And everyone recognizes that queasy feeling inbars and restaurants, barbershops and beautyparlors, hotels and strip clubs, and everywhereelse when the check arrives or the tip jar looms.Omnipresent yet poorly understood, tipping hasworked its way into almost every part of daily life.In Keep the Change, bestselling author SteveDublanica dives into this unexplored world, in acomical yet serious attempt to turn himself intothe Guru of the Gratuity. As intrepid and irreverentas Michael Moore or A. J. Jacobs, Dublanicatravels the country to meet shoeshine men, strippers,bartenders, bellhops, bathroom attendants,and many others, all in an effort to overcome hisown sweaty palms when faced with those perennialquestions: Should I tipHow muchThroughouthe explores why tipping has spread; he explainshow differences in gender, age, ethnicity, and nationalityaffect our attitudes; and he reveals just whatthe cabdriver or deliveryman thinks of us after we've left a tip.Written in the lively style that made WaiterRant such a hit, Keep the Change is a fun and enlighteningquest that will change the way wethink and tip.

For the more than seven million girls from knobby-kneed tykes to high school and college stars who are tearing across the country chasing a soccer ball and dreams of glory, there is one name that eclipses all others, male or female: Mia Hamm. With her cheetahlike acceleration and lightning-bolt shot, Hamm broke nearly every record in her sport, while galvanizing a whole generation of fans and players.Go for the Goal is not only the inspiring story of how a tiny suburban sprite became a global terror with a ball (and the world) at her feet it's also a step-by-step or dribble-by-dribble guide for any kid with the all-American dream of making the team and becoming a champion.Filled with personal anecdotes and fully illustrated with both action and instructional photographs, Go for the Goal shows readers exactly how to master the silky skills and techniques that made Hamm and her teammates the finest women's soccer team in the world.

By the tender of age of five, Bernie Mac had found his calling:making others laugh. Now this amazing comedian delves deep inside to share the poignant story of his childhood and the people who shaped him into the strong, self-reliant man and ruthlessly funny comedian he is today.When Bernie was just sixteen, he lost his mother to cancer.A tough but loving teacher, she showered the unwilling boy with life lessons and "Mac-isms" that would later carry him through many hardships and give him strength during his slow rise to stardom. Maybe You Never Cry Again recounts this ascent in hilarious detail, from eight-year-old Bernie's stand-up comedy performance at a church dinner to open mike nights in Chicago, the jobs he juggled to make ends meet and eventually, his success in entertaining huge audiences on stage, in film, and on television.Maybe You Never Cry Again is a powerful testamentto how a mother's love makes everything possible.

For two hundred years, scholars have been analyzing one of the most important books ever written the Bible and overturning much of what we once thought we knew. Everyday Christians, however, are not privy to this deeper conversation. It is for these people that renowned bishop and author John Shelby Spong presents Re-Claiming the Bible for a Non-Religious World, a book designed to take readers into the contemporary academic debate about the Bible.A definitive voice for progressive Christianity, Spong frees readers from a literal view of the Bible. He opens the possibility that some of the characters in the New Testament are imaginary composites or even literary creations such as Joseph, the earthly father of Jesus; Judas Iscariot; Nicodemus; the Samaritan woman by the well; and Lazarus who was raised from the dead. He presents the Bible as an ever-changing and always growing story. He demonstrates that it is possible to be both a deeply committed Christian and an informed twenty-first-century citizen.In this thorough, substantive guide, Spong explores the origin and essential meaning of each of the individual books in the Bible, examining the background, the context, the level of authenticity and even the trustworthiness of the messages found there. He explains why these particular books, written between two and three thousand years ago, came to be regarded as authoritative and preserved as sacred; he traces the pathway that biblical religion has traveled as it evolved through the centuries, and he shows how people have misused many of these texts in the service of their prejudices.Reaching far beyond the familiar Sunday-school stories that have provided the content of most people’s biblical knowledge, Spong’s journey into the heart of the Bible is his attempt to call his readers into their own journeys into the mystery of God. One does not,” he asserts, have to twist one’s brain into a first-century pretzel in order to take the Bible seriously in this increasingly non-religious world.”

The Apple Trees at Olema includes work from Robert Hass's first five books Field Guide, Praise, Human Wishes, Sun Under Wood, and Time and Materials as well as a substantial gathering of new poems, including a suite of elegies, a series of poems in the form of notebook musings on the nature of storytelling, a suite of summer lyrics, and two experiments in pure narrative that meditate on personal relations in a violent world and read like small, luminous novellas. From the beginning, his poems have seemed entirely his own: a complex hybrid of the lyric line, with an unwavering fidelity to human and nonhuman nature, and formal variety and surprise, and a syntax capable of thinking through difficult things in ways that are both perfectly ordinary and really unusual. Over the years, he has added to these qualities a range and a formal restlessness that seem to come from a skeptical turn of mind, an acute sense of the artifice of the poem and of the complexity of the world of lived experience that a poem tries to apprehend.Hass's work is grounded in the beauty of the physical world. His familiar landscapes San Francisco, the northern California coast, the Sierra high country are vividly alive in his work. His themes include art, the natural world, desire, family life, the life between lovers, the violence of history, and the power and inherent limitations of language. He is a poet who is trying to say, as fully as he can, what it is like to be alive in his place and time. His style formed in part by American modernism, in part by his long apprenticeship as a translator of the Japanese haiku masters and Czeslaw Milosz combines intimacy of address, a quick intelligence, a virtuosic skill with long sentences, intense sensual vividness, and a light touch. It has made him immensely readable and his work widely admired.

The team that refused to give up their manager in his final season A comeback that changed baseball After thirty-three seasons managing in Major League Baseball, Tony La Russa thought he had seen it all that is, until the 2011 Cardinals. Down ten and a half games with little more than a month to play, the Cardinals had long been ruled out as serious postseason contenders. Yet in the face of those steep odds, this team mounted one of the most dramatic and impressive comebacks in baseball history, making the playoffs on the night of the final game of the season and going on to win the World Series despite being down to their last strike twice.Now La Russa gives the inside story behind this astonishing comeback and his remarkable career, explaining how a team with so much against it was able to succeed on baseball's biggest stage. Opening up about the devastating injuries, the bullpen struggles, the crucial games, and the players who made it all possible, he reveals how the team's character shaped its accomplishments, demonstrating how this group came together in good times and in bad to become that rarest of things: a team that actually enjoyed it when the odds were against them. But this story is much more than that of a single season. As La Russa, the third-winningest manager in baseball history, explains, their season was the culmination of a lifetime spent studying the game. Laying bare his often scrutinized and frequently misunderstood approach to managing, he explains his counterintuitive belief in process over result, present moments over statistics, and team unity over individual talent. Along the way he shares the stories from throughout his career that shaped his outlook from his first days managing the Chicago White Sox to his championship years with the Oakland A's, to his triumphant tenure as St. Louis's longest-serving manager. Setting the record straight on his famously intense style, he explores the vital yet overlooked role that his personal relationships with his players have contributed to his victories, ultimately showing how, in a sport often governed by cold, hard numbers, the secret to his success has been surprisingly human. Speaking candidly about his decision to retire, La Russa discusses the changes that he'd observed both in the game and in himself that told him, despite his success, it was time to hang up his spikes. The end result is a passionate, insightful, and remarkable look at our national pastime that takes you behind the scenes of the comeback that no one thought possible and inside the mind of one of the game's greatest managers.

Hip: The History is the story of how American pop culture has evolved throughout the twentieth century to its current position as world cultural touchstone. How did hip become such an obsessionFrom sex and music to fashion and commerce, John Leland tracks the arc of ideas as they move from subterranean Bohemia to Madison Avenue and back again. Hip: The History examines how hip has helped shape -- and continues to influence -- America's view of itself, and provides an incisive account of hip's quest for authenticity.This P.S. edition features an extra 16 pages of insights into the book, including author interviews, recommended reading, and more.

In Summer World: A Season of Bounty, Bernd Heinrich brings us the same bottomless reserve of wonder and reverence for the teeming animal life of backwoods New England that he brought us in Winter World: The Ingenuity of Animal Survival. Now he is focusing on the animal kingdom in the extremes of the warmer months, with all its feeding, nesting, fighting, and mating.Whether presenting disquisitions on ant wars, the predatory characteristics of wasps, the mating rituals of woodpeckers, or describing an encounter with a road full of wood frogs, Summer World never stops observing the beautifully complex interactions of animals and plants with nature, giving extraordinary depth to the relationships between habitat and the warming of the earth. How can cicadas survive and thrive at temperatures pushing 115°FDo hummingbirds know what they're up against before they migrate over the Gulf of MexicoWhy do some trees stop growing taller even when three months of warm weather remainWith awe and unmatched expertise, Heinrich explores hundreds of questions like these. Exquisitely illustrated with dozens of the author's own drawings, Summer World is Bernd Heinrich's most engaging book to date, a fascinating work from one of our very best science writers.

Former baseball slugger Darryl Strawberry, whose achievements on the field were often overshadowed by his struggles off the field, recounts the highs, the lows, and the lessons of hope and survival he learned along the way.The youngest son of Henry and Ruby Strawberry, Darryl grew up in a working-class neighborhood in Los Angeles, where he channeled his energy into baseball and basketball. The New York Mets drafted him in 1980, and he won the National League Rookie of the Year Award in 1983. Strawberry became the first National League player voted to the All-Star Game in each of his first four full seasons. Throughout the eighties and nineties, however, Strawberry faced many personal challenges, includ-ing drug use, tax evasion, solicitation, and allegations of domestic violence. His seasons with the Dodgers, Giants, and Yankees were interrupted by suspensions, visits to rehab, and treatment for colon cancer. But in 2006, Strawberry's life changed course dramatically. With his wife, Tracy, he devoted himself to his church and to his work with children and adults affected by autism and other developmental disorders.For the first time, in his own words, Darryl Strawberry delivers his inspirational narrative the extraordinary story of his life.

The sequel to Jennifer Worth's New York Times bestselling memoir and the basis for the PBS series Call the MidwifeWhen twenty-two-year-old Jennifer Worth, from a comfortable middle-class upbringing, went to work as a midwife in the direst section of postwar London, she not only delivered hundreds of babies and touched many lives, she also became the neighborhood's most vivid chronicler. Woven into the ongoing tales of her life in the East End are the true stories of the people Worth met who grew up in the dreaded workhouse, a Dickensian institution that limped on into the middle of the twentieth century. Orphaned brother and sister Peggy and Frank lived in the workhouse until Frank got free and returned to rescue his sister. Bubbly Jane's spirit was broken by the cruelty of the workhouse master until she found kindness and romance years later at Nonnatus House. Mr. Collett, a Boer War veteran, lost his family in the two world wars and died in the workhouse. Though these are stories of unimaginable hardship, what shines through each is the resilience of the human spirit and the strength, courage, and humor of people determined to build a future for themselves against the odds. This is an enduring work of literary nonfiction, at once a warmhearted coming-of-age story and a startling look at people's lives in the poorest section of postwar London.