Criza economic? a ultimilor ani ne-a f?cut mult mai precau?i c?nd vine vorba de bani. ?ns? ce te faci c?nd partenerul de via?? este ?m?n?-spart?“ sau vrea ?n continuare s? plece ?n vacan?e scumpe, cu pre?ul sacrific?rii pensiei private?Scris? de o echip? de economi?ti ?i psihologi cu experien?? ?n consilierea financiar? ?i de cuplu, cartea de fa?? v? ajut? s? ?n?elege?i ?n ce fel buna chivernisire a banilor familiei spore?te iubirea ?i ?ncrederea ?n cuplu. Autorii americani discut? aspectele psihologice ale negocierii ?i implic?rii afective ?n via?a de cuplu, corel?ndu-le cu ponturi financiare pentru controlul atent al cheltuielilor, pentru stabilirea unui buget realist ?i a unor rela?ii echitabile cu banca ?i, mai presus de toate, pentru o investi?ie de?teapt? ?n viitorul rela?iei ?i copiilor.

Vannak ügyfelei??Vev?i??Vásárlói??Akkor erre a k?nyvre szüksége van!?A Királyok vagy zsarnokok? ?gyfélpanasz 2.0 cím? k?nyv??sszefoglalja az ügyfélpanaszok kezelésének jó gyakorlatát. Jellegzetes esetpéldákon keresztül dolgozza fel az ügyfélpanasz kezelés buktatóit, bemutatja a legfontosabb kutatásokat is.? Egy k?nyv a vev?visszajelzések fontosságáról és a panaszkezelésr?l.?Amit megtudhat a Királyok vagy zsarnokok? ?cím? k?nyvb?l: Miért olyan fontosak a vásárlók d?ntéseiben a korábbi vásárlók visszajelzései? Tényleg mindig a vev?nek van igaza? Hogyan lesz kommunikációs krízishelyzet egyetlen ügyfélpanaszból? Mit tanulhatsz meg mások hibáiból, nevezetes ügyfélpanaszokból? Hogyan használható a szájreklám és a social listening a panaszkezelésben? Mire jók az ügyfélszolgálati chatbotok? Hogyan segít a mesterséges intelligencia a panaszkezelésben? Mi a social media ügyfélszolgálat? A k?nyv szerz?je Vas Dóra, kríziskommunikációs szaktanácsadó, online kommunikációs szakember.

Б?знес-гуру, ?нвестор Кремн??во? долини, американський п?дпри?мець Бен Горов?ц написав в?дверту книгу про б?знес, не под?бну до сотн? видань штибу ?Як створити власну справу ? досягнути усп?ху?. ??Автор не пропону? готових рецепт?в усп?ху й аргументовано поясню?, чому таких рецепт?в не ?сну?. Горов?ц розпов?да?, що в б?знес?, як ? в житт?, передус?м потр?бно розмежовувати сво? сприйняття ? факти, особисте та профес?йне, ? тод? нав?ть р?шення зв?льнити кращого товариша н? для кого не стане катастрофою. Нав?ть якщо п?д вашим кер?вництвом працю? найталановит?ший прац?вник, який здобув визнання у профес?йних колах, саме ви вир?шу?те, чи потр?бен його нестерпний характер ? великий талант ваш?й компан??.??Увесь св?й досв?д керування людьми, боротьбу з ?хн?ми ?нтригами, пошуки найкращих фах?вц?в Бен Горов?ц пода? як ?нструкц?ю до д??, зрозум?лу кожному. Б?знес-д?йсн?сть — нещадна, наче життя у гетто, про яке сп?вають часто цитован? автором репери. А ваш? шанси виграти дор?внюють шансам програти. Тому ця книга не для тих, хто шука? легких в?дпов?дей, а для тих, хто зна?: запитань завжди б?льше, н?ж в?дпов?дей, а перемагають у б?знес? т?льки найв?дважн?ш?.??

У чому причина стр?мкого економ?чного злету Китаю? Чому не можна беззастережно дов?ряти думц? нео?нституц?онал?ст?в? Де ?золота середина? в керуванн? економ?кою держави? На ц? та ?нш? питання шука? в?дпов?дь репортер Financial Times Джо Стадвелл. В?н анал?зу? три головн? складники усп?шно? економ?ки: с?льськогосподарську пол?тику, промислове виробництво ? розпод?л ф?нансування. У приц?л? авторсько? уваги Япон?я, П?вденна Корея, Тайвань, ?ндонез?я, Малайз?я, Та?ланд, Ф?л?пп?ни, В’?тнам ? Китай. Анал?зуючи б?знес цих кра?н, автор показу?, що спрацювало в Аз??, а що н?

- Hogyan érjük el, hogy a munkatársak felel?sséget vállaljanak, és mindent megtegyenek az üzleti sikerért?- Hogyan cs?kkenthetjük jelent?sen a helyiségekkel kapcsolatos k?ltségeinket?- Hogy készítsünk k?ltségvetést, ha nem vagyunk pénzügyi szakemberek?- Hogyan javítsuk a marketing eredményre gyakorolt hatását?Ez a k?nyv gyakorlati vezetési kézik?nyv. Nem gyárt elméleteket, ám megoldókulcsot ad a vállalat nev? komplexumhoz, a m?k?dés minden lényeges területén. Bemutatja, hogyan építhetjük fel, és irányíthatjuk részlegünket, telephelyünket vagy cégünket a hatékonyságot mint alapelvet szem el?tt tartva.Aki elolvassa a k?nyvet, átfogó eszk?ztárat szerez a mindennapos menedzsment-problémák megoldásához.A szerz? nemzetk?zi k?rnyezetben tett szert évtizedes menedzsment-tapasztalatára, specialistájává vált a létrehozó és átalakítási projekteknek. MBA diplomáját általános menedzsmentb?l szerezte Ausztriában. Jelenleg üzleti hatékonysági tanácsadással foglalkozik.

This book is a great guide for you to get started if you are a fan of getting the latest technologies at your house. The Echo Dot device looks like a dot, and there are a lot of benefits which it can bring to your life. You will see how it changes the lifestyle and help you out with keeping you updated with the external world and fixing your internal matters such as reminding you of important things. Echo Dot speaks to you when you set it up with different features which are present in this awesome device. If you have bought this device, then it is a must have to get this eBook. It will help you step by step to learn about the little device and the various features which are involved in it. You can make use of all the devices and enjoy your life without any worries or stress. If you are someone who does not know about Amazon Echo Dot then you should surely get this eBook because once you go through it, you won’t be able to resist getting the actual device. The more you learn about it, the more you would want to get it because of the ease it gives in your life. Especially if you are someone working and handling the house chores at the same time, then this can be best help for you to get done with the day without any obstacles or forgetting any important event. With this device, you will be remembering your events and won’t miss out of your loved ones.

Autoarea c?r?ii propune o documentat? trecere ?n revist? a celor mai importante teorii ale marketingului politic ?i o descriere aprofundat? a etapelor pe care le presupun conceperea ?i plasarea unui produs din acest domeniu. De asemenea, volumul cuprinde un studiu comparativ al abord?rilor privind marketingul politic ?i o clarificare a sectorului publicistic privind domeniul marketingului politic.

Mi leszek, ha nagy vagyok?Németh Márton ezt a kérdést tette fel magának huszonhét évesen, amikor már b?ven túl volt a pályakezdésen, elindult a karriere, és minden úgy alakult, ahogy a nagy k?nyvben meg van írva. Mégsem volt elégedett, valami hiányzott. Egyik napról a másikra d?bbent rá, hogy mennyire nem azon az úton halad, amin szeretne: olyan alkalmazott, aki kevésért dolgozik sokat, mások jólétét gyarapítja, nem a saját érdekeit tartja szem el?tt.Vajon egyedül ? a felel?s azért, hogy így alakult? Feln?tt egyáltalán? Tud még változtatni? Az ?szinte válaszokért – még ha fájnak is – lelke legmélyére kellett leásnia, hogy megtalálja igazi ?nmagát.A szerz? a saját életén keresztül mutatja be a mai magyar pályakezdés nehézségeit, buktatóit, valamint az alkalmazotti státuszból, a karrierlétra aljáról való felt?rést. A fiatalok sok információt hallhatnak arról, hogyan kéne egyr?l a kett?re jutni, azonban azt senki nem mondta el nekik, hogyan is lépjenek nulláról az egyre. Eddig.

In this book, Dejan Kosutic, author and experienced ISO consultant, is giving away his practical know-how on managing policies, procedures, plans, forms, reports, and other documented information. No matter if you are new or experienced in the field, this book gives you everything you will ever need to learn on how to handle ISO 9001, ISO 14001, ISO 27001, ISO 22301, ISO 20000, ISO 22000, OHSAS 18001, ISO 13485, AS9100, and IATF 16949 documents. Many ISO practitioners are often disappointed with the quantity and complexity of the documentation. You can frequently hear: “We don’t need these documents – we’re doing just fine without them; this would only be overkill.” “This standard is all about documentation – we simply need to fill out all the documents, and we’ll automatically get the certificate.” “We need to write policies and procedures for each and every process, activity, and control in our company – the more documents, the clearer the rules will be, and it will be easier for us to comply.” This book is here to prove these statements wrong. As Kosutic says: “The main point of the implementation of any standard is that the employees perform their activities and processes in a better way, and the documentation is here to help you do that, because otherwise, their processes and activities would become unmanageable.” Managing ISO Documentation: A Plain English Guide is a step-by-step guide that will explain the sequence of writing the documentation and its relationship with the PDCA cycle, how to decide on your documentation strategy, how to decide which policies and procedures to write, and what might be the most crucial part – how to write documentation that will be accepted by your employees. Written in easy-to-understand language, whether you’re an experienced practitioner or new to the field, Managing ISO Documentation: A Plain English Guide is the only book you’ll ever need on the subject.

“Before you decide if your company should go for the certification, you have to ask yourself one important question: Do you really need it?” This book is a complete guide that will not only help you decide on this crucial concern, but also lead you from the beginning of the certification project to the end. This book is not focused solely on one ISO standard – the certification process is the same for any standard, so the book is adapted in such a way that it is perfectly acceptable for ISO 9001, ISO 14001, ISO 27001, ISO 20000, ISO 22000, OHSAS 18001, ISO 13485, and IATF 16949. Kosutic wrote Preparing for ISO Certification Audit: A Plain English Guide primarily for beginners in this field, and for people with moderate knowledge about ISO certification. The book is structured in such a way that someone with no prior experience or knowledge about ISO standards can quickly understand how the whole certification process works, and what steps to take for its successful completion. This book is a straightforward guide for ensuring your company passes the certification audit, leading you through the following steps: The final check before going for the certification – this part of the book explains in detail all the necessary steps that need to be done before going for the certification. How to choose a certification body – here you will learn about the most important criteria for choosing the certification body. Among others, you should consider the reputation, specialization, and experience of a certification body. Steps in the company certification and how to prepare – in this part of the book you will learn more about the Stage 1 audit, Stage 2 audit, and surveillance visits – the three main steps in the certification process. Which questions the certification auditor may ask – this section of the book will give you insight into how the certification auditors usually perform the certification audit, explaining what documentation you should prepare, what evidence the auditor will try to find, and what kind of questions you can expect during the certification interview. How to talk to the auditors to benefit from the audit – “Don't forget that auditors are only people, and no matter how professional they are, they will always be glad if you treat them fairly, and will be negative if you treat them badly.” What the auditor can and cannot do – this section is also very important in order to prepare your company for the certification audit. You have to be aware that there are borders that a certification auditor shouldn’t cross. Written in plain English with easy-to-understand language, this is the only book you will ever need on the subject.?

Blockchain Technology & DevOps BundleBook 1- Blockchain Technology: Introduction and its impact on Business EcosystemBLOCKCHAIN TECHNOLOGY BEYOND BITCOIN INVESTING……(Free Blockchain Booklet Inside- Resources for further study)Larry Summers (US Former Treasury Secretary) once exclaimed,” 40 years from now, Blockchain and all that followed from it will figure more prominently in that story than will Bitcoin.”This is the essence of my interest and research in Blockchain Technology. Most of the discussions or information is about Bitcoin investing and its implications on Fintech sector. But what if you have more in-depth curiosity like:- How would Blockchain Technology impact the day to day lives of common people?- How could the government leverage the Blockchain Technology to improve the service delivery?- How would the existing businesses be impacted and integrated with this new Technology?- How the current Businesses and Jobs would be transformed?- What are the other sectors where this Technology have been Implemented?The answer to these questions would pave the way for your future research of the topic. It would also help you to stay ahead of the race by learning the relevant applications of Blockchain Technology. My book is an attempt to understand and look Blockchain Technology beyond investing!Book 2- DevOps Handbook: Introduction and its impact on Business Ecosystem“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.”- Charles DarwinAs the industry is moving towards maximum digitization there is a consensus that DevOps practices help you deliver software faster, more reliable, and with fewer errors.DevOps is set of practices and cultural values that have been proven to help organizations of all sizes improve their software release cycles, software quality, security, and ability to get rapid feedback on product development.This book is aimed at Consultant, Project Manager and people from techno-commercial profiles who would be explaining the benefits of DevOps to the client, internal leadership or project teams. As the crux of DevOps methodology lies in the cultural transformation of the organization, people who are stakeholders in shaping this change must understand the overall alignment of business goals with this methodology.You would get to explore:? ·What is DevOps·Relationship between Agile, Scrum, Kanban and DevOps·DevOps Adoption: Organizational cultural Change ·Emerging Trends·DevOps success stories In the Free Booklet you will find out: ·DevOps Job Market overview (No. of jobs, Mean salary etc.)·Insights into DevOps job application·People to follow the latest development

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Othman al-Sheikh is running away from the shadows of his past life in a small dusty village in the Libyan Desert. Tripoli, meanwhile, is a city in the process of transformation, moulded to the will of its Italian colonisers. Its decadent entertainments and extravagant riches conceal an underbelly of abject poverty and ruthless plotting. Othman falls for the city and its temptations. With a natural instinct for survival, he tries his luck in the capital, swept along by chance and opportunity.

What is talent? How do you get the best out of yourself? What are the secrets of leadership?In Edge, Ben Lyttleton gets unprecedented access to some of the world’s top football clubs to discover their innovative methods for developing talent – and reveals how we can use them in our everyday lives. Elite teams now look for an edge by improving the intangible skills of their players ‘above the shoulder’. Liverpool’s approach to talent will make you more creative. Chelsea’s culture will improve your resilience. Didier Deschamps will improve your leadership skills. Xavi Hernandez will help you make better decisions. But how?Football is the most hot-housed, intense, financially profitable talent factory on the planet. It’s time we woke up to the lessons it can provide.We all want to have an edge. This is your chance to find one…

Renowned business gurus Al and Laura Ries give a blow-by-blow account of the battle between management and marketing and argue that the solution lies not in what we think but in how we think There's a reason why the marketing programs of the auto industry, the airline industry, and many other industries are not only ineffective, but bogged down by chaos and confusion.Management minds are not on the same wavelength as marketing minds.What makes a good chief executiveA person who is highly verbal, logical, and analytical. Typical characteristics of a left brainer.What makes a good marketing executiveA person who is highly visual, intuitive, and holistic. Typical characteristics of a right brainer. These different mind-sets often result in conflicting approaches to branding, and the Ries' thought-provoking observations culled from years on the front lines support this conclusion, including: Management deals in reality. Marketing deals in perception. Management demands better products. Marketing demands different products. Management deals in verbal abstractions. Marketing deals in visual hammers. Using some of the world's most famous brands and products to illustrate their argument, the authors convincingly show why some brands succeed (Nokia, Nintendo, and Red Bull) while others decline (Saturn, Sony, and Motorola). In doing so, they sound a clarion call: to survive in today's media-saturated society, managers must understand how to think like marketers and vice versa. Featuring the engaging, no-holds-barred writing that readers have come to expect from Al and Laura Ries, War in the Boardroom offers a fresh look at a perennial problem and provides a game plan for companies that want to break through the deadlock and start reaping the rewards.

The legendary leadership guide, distilled from a lifetime of wisdom and experience in government and business Throughout his long and distinguished career—as a naval aviator, a U.S. Congressman, a top aide to four American presidents, a high-level diplomat, a CEO of two Fortune 500 companies, and the only twice-serving Secretary of Defense in American history—Donald Rumsfeld has collected hundreds of pithy, compelling, and often humorous observations about leadership, business, and life. When President Gerald Ford ordered these aphorisms distributed to his White House staff in 1974, the collection became known as "Rumsfeld's Rules." First gathered as three-by-five cards in a shoebox and then typed up and circulated informally over the years, these eminently nonpartisan rules have amused and enlightened presidents, business executives, chiefs of staff, foreign officials, diplomats, and members of Congress. They earned praise from the Wall Street Journal as "Required reading," and from the New York Times which said: "Rumsfeld's Rules can be profitably read in any organization…The best reading, though, are his sprightly tips on inoculating oneself against that dread White House disease, the inflated ego." Meanwhile, the collection continued to grow as Rumsfeld added new rules derived from things he read, heard, or observed in more than eight decades of a remarkable life. Now these legendary rules are made available for the first time to corporate executive. Rumsfeld has selected his most useful and important rules for effective leadership, enhanced with fresh insights and entertaining anecdotes, and discusses them in the blunt and witty style that made his Pentagon press conferences "must-see TV." Distilled from a career of unusual breadth and accomplishment, and organized under practical topics like hiring people, running a meeting, and dealing with the press, Rumsfeld's Rules can benefit people at every stage in their careers and in every walk of life, from aspiring politicos and industrialists to recent college graduates, teachers, and business leaders. The book provides unprecedented insight into leadership, management, strategy, and life—thinking that not only helped Rumsfeld lead the Pentagon in wartime, but earned him a reputation as one of America's toughest and most effective CEOs.

A riddle: Five frogs are sitting on a log. Four decide to jump off. How many are leftAnswer: Five WhyBecause there's a difference between deciding and doing. Written by Mark L. Feldman and Michael F. Spratt of PricewaterhouseCoopers, Five Frogs on a Log offers readers an entertaining and no-nonsense field guide to the mergers and acquisitions jungle, packed with insight and instruction for executing corporate change and capturing shareholder value. Whether you're buying another company or acquiring a new vision of the future, this book proffers an unconventional perspective and a practical, readily accessible set of solutions to the single greatest challenge facing today's managers: executing rapid transitions ion mergers, acquisitions and gut wrenching change. Designed for corporate managers and CEOs caught up in the whirlwind of change, every chapter provides accessible ideas and wisdom for navigating the most demanding business transitions. The authors offer a unique hands-on perspective based on their work with top Fortune 500 firms. As they state: "Increasingly, the companies that win are those that learn faster, act quicker and adapt sooner. They will compress time by making and executing early, informed decisions about economic value creation, ruthless prioritization and focused resource allocation. They will use these decisions to take early firm stands on management deployment, organization structure and culture. Their actions will increasingly be linked to long-term, sustained economic value creation." The advice and expertise offered in this book can be used to solve a range of operational problems from speeding up new product development to merging two businesses; from changing company culture to repositioning a business in a while new marketplace. Whatever the challenges and opportunities facing you, your company, your industry, Five Frogs on a Log will move you from deciding to doing.

Every era has its merger every era has its story. For the New Media age it was an even bigger disaster: the AOL-Time Warner deal. At the time AOL and Time Warner were considered a matchless combination of old media content and new media distribution. But very soon after the deal was announced things started to go bad and then from bad to worse. Less than four years after the deal was announced, every significant figure in the deal -save the politically astute Richard Parsons has left the company, along with scores of others. Nearly a $100 billion was written off and a stock that once traded at $100 now trades near $10.What happenedWhere did it all go wrongIn this deeply sourced and deftly written book, Nina Munk gives us a window into the minds of two of the oddest men to ever run billion-dollar empires. Steve Case, the boy wonder who built AOL one free floppy disk at a time, was searching for a way out of the New Economy. Meanwhile Jerry Levin, who'd made his reputation as a visionary when he put HBO on satellite distribution, was searching for a monumental deal. These two men, more interested in their place in history than their personal fortunes, each thought they were out-smarting the other.

"It began with a promising cancer drug, the brainchild of a gifted researcher, and grew into an insider trading scandal that ensnared one of America's most successful women. The story of ImClone Systems and its "miracle" cancer drug, Erbitux, is the quintessential business saga of the late 1990s. It's the story of big money and cutting-edgescience, celebrity, greed, and slipshod business practices; the story of biotech hype and hope and every kind of excess.At the center of it all stands a single, enigmatic figure named Sam Waksal. A brilliant, mercurial, and desperate-to-be-liked entrepreneur, Waksal was addicted to the trappings of wealth and fame that accrued to a darling of the stock market and the overheated atmosphere of biotech IPOs. At the height of his stardom, Waksal hobnobbed with Martha Stewart in New York and Carl Icahn in the Hamptons, hosted parties at his fabulous art-filled loft, and was a fixture in the gossip columns. He promised that Erbitux would "change oncology," and would soon be making $1 billion a year.But as Waksal partied late into the night, desperate cancer patients languished, waiting for his drug to come to market. When the FDA withheld approval of Erbitux, the charming scientist who had always stayed just one step ahead of bankruptcy panicked and desperately tried to cash in his stock before the bad news hit Wall Street.Waksal is now in jail, the first of the Enron-era white-collar criminals to be sentenced. Yet his cancer drug has proved more durable than his evanescent profits. Erbitux remains promising, the leading example of a new way to fight cancer, and patients and investors hope it will be available soon.

If you're loosing sleep over your financial worries, help is here at last.Whether you're fretting over a mortgage that's been denied; a loan that's delayed; a marriage settlement that seems unfair; or a business that's struggling, this extraordinary book will not only help you rest easy, it will show you how to turn adversity into success.Here you'll learn the Pollan method for turning no into yes: how to determine your problem; how to make sure you're dealing with only one problem at a time; and how to create an environment of trust. With literally hundreds of scenarios to illustrate it's success, this unique and practical method will make you feel like you've got a coach, strategist, and motivator at your beck and call -- and will help you sleep well, knowing you're on the way to getting what you want.

WHAT'S MINE IS YOURS is about Collaborative Consumption, a new, emerging economy made possible by online social networks and fueled by increasing cost consciousness and environmental necessity. Collaborative Consumption occurs when people participate in organized sharing, bartering, trading, renting, swapping, and collectives to get the same pleasures of ownership with reduced personal cost and burden, and lower environmental impact. The book addresses three growing models of Collaborative Consumption: Product Service Systems, Communal Economies, and Redistribution Markets. The first, Product Service Systems, reflects the increasing number of people from all different backgrounds and across ages who are buying into the idea of using the service of the product-what it does for them-without owning it. Examples include Zipcar and Ziploc, and these companies are disrupting traditional industries based on models of individual ownership. Second, in what the authors define as Communal Economies, there is a growing realization that as individual consumers, we have relatively little in the way of bargaining power with corporations. A crowd of consumers, however, introduces a different, empowering dynamic. Online networks are bringing people together again and making them more willing to leverage the proverbial power of numbers. Examples of this second category include Etsy, an online market for handcrafts, or the social lending marketplace Zopa. The third model is Redistribution Markets, exemplified by worldwide networks such as Freecycle and Ebay as well as emerging forms of modern day bartering and swap trading such as Zwaggle, Swaptree, and Zunafish. Social networks facilitate consumer-to-consumer marketplaces that redistribute goods from where they are not needed to somewhere or someone where they are. This business model encourages reusing/reselling of old items rather them throwing them out, thereby reducing the waste and carbon emissions that go along with new production.WHAT'S MINE IS YOURS describes how these three models come together to form a new economy of more sustainable consumerism. Collaborative Consumption started as a trend in conjunction with the emergence of shared collective content/information sites such as Wikipedia and Flickr and with the recent economic troubles and increasing environmental awareness, it is growing into an international movement. The authors predict it will be a fully fledged economy within the next five years.In this book the authors travel among the quiet revolutionaries (consumers and companies) from all around the world. They explore how businesses will both prosper and fail in this environment, and, in particular, they examine how it has the potential to help create the mass sustainable change in consumer behaviors this planet so desperately needs. The authors themselves are environmentalists, but they are also entrepreneurs, parents, and optimistic citizens. This is a good news book about long-term positive change.