Award-winning journalist and leading consumer advocate William J. McGee offers a shocking, essential exposé that reveals the real state of the "friendly skies."From outsourced call centers in India to the Alabama location where all lost baggage ends up, William J. McGee crisscrossed the country and traveled around the globe immersing himself deep into the world of commercial airlines. And what he found was shocking.McGee interviewed countless industry insiders pilots, TSA security screeners, FAA inspectors, legislators, the CEOs of the major carriers, and even Ralph Nader and Steven Slater, the disgruntled flight attendant who famously jettisoned a JetBlue flight. Here he reveals how airline executives are cutting costs in "a mad race to the bottom" by delegating flights to second-tier regional airlines and outsourcing critical aircraft maintenance and repairs to unlicensed "mechanics" in China, Singapore, Mexico, and El Salvador. And while the U.S. airlines have raked in tens of billions of dollars for checked baggage alone in recent years, our skies (and our airports) are not getting any safer. What's more, McGee explains how both political parties and all branches of the U.S. government have conspired to place corporate interests above the interests of consumers, workers, the nation's economy, and even the planet itself. Attention All Passengers will change the way you view the airline industry and make you think twice the next time you see the fasten seat belts sign.

Raised in small-town Arkansas, Billy Bob Thornton grew up amid a rich storytelling tradition. See, the South is just different than other places. . . . You can feel the ghosts there. As a kid, he would sit on the porch listening to his family or some old man down the road spinning yarns about colorful neighbors. These stories didn't have to be made up. The characters were already there, so the stories just came out of the characters we knew. Thus was borne his Oscar-winning masterpiece Sling Blade and now The Billy Bob Tapes a narrative based on late-night conversations with Kinky Friedman and other friends who gathered 'round to hear Billy mine a cave full of ghosts. Billy grew up shooting squirrels, playing drums in VFW clubs, and dreaming of rock 'n' roll stardom or pitching for the St. Louis Cardinals. Then at sixteen he took a drama class to meet chicks and met Mrs. Treadway, who noticed the young man's talent and encouraged him as an actor and writer. "You don't know what it's like to be a drama teacher in a small town in Arkansas where nobody really cares," she said, "but let me tell you something. You can do this." Everything I've accomplished since, I can trace back to this woman, Maudie Treadway.The colorful characters, stories, and experiences of his youth would find their way into Billy's work, in his films and music, and in his perspective and attitude. It's like the old saying goes: you can take the boy out of the hills, but you can't take the hills out of the boy. That boy did leave the hills for Hollywood Hills. A true fish out of water, he recalls stories of miserable jobs, the cheapest accommodations, and physical hunger but also a devoted writing partner Tom Epperson, a life-changing acting teacher in L.A., and a compassionate nurse who snuck him milk shakes when he was near starvation. But there was always the dream of being an actor, and his fortunes turned when he served hors d'oeuvres as a catering waiter to legendary director Billy Wilder, who advised him, "Write about your interesting life." Billy's long career in Hollywood yields stories of inspired collaborations and failed ones, true friendships with other actors and musicians, and good friends gone too soon. In The Billy Bob Tapes, he reflects on the critics, the culture around fame, and the challenges of conveying an artistic vision in film. Most striking is Billy's clear-eyed perspective about the magic of entertainment, and how we perceive it in a rapidly changing world. With passion, unvarnished honesty, wry humor, and a little help from friends Angelina Jolie, Robert Duvall, Dwight Yoakam, Tom Epperson, and Daniel Lanois, Billy Bob finally talks.

Becoming Richard Pryor is a book that breaks new ground. . . . Saul details the amazing way that Richard found his way out of the life for which he seemed destined and into the world of the performing arts. New York Times Richard Pryor may have been the most unlikely star in Hollywood history. Raised in his family's brothels, in Peoria, Illinois, by a grandmother who often threatened to kick him upstairs with her size-twelve shoes, he always considered himself a bottom dog. He took to the stage originally to escape the tough realities of his childhood but later discovered he could alchemize his stand-up by delving fully, even painfully, into the off-color life he'd known. He brought that vitality to a movie career whose best moments Blazing Saddles, Blue Collar, the buddy comedies with Gene Wilder flowed directly out of his spirit of creative improvisation. The major studios considered him dangerous. Audiences felt plugged directly into the socket of life.Built on groundbreaking research, Becoming Richard Pryor brings into sharp focus the man and his genius as never before. From his heartbreaking childhood, his trials in the army, and his improv days in Greenwich Village to his soul-searching interlude in Berkeley and his rise in the New Hollywood of the 1970s, Becoming Richard Pryor sheds light on an entertainer who, by uniting the spirits of the Black Power movement and the counterculture, forever altered the cultural DNA of America. A fascinating, exhilarating read. Michael Chabon

The Second City has launched the careers of celebrated comic performers such as Tina Fey and Stephen Colbert and produced award-winning content. But it's the actual improvisational process developed and honed over the years by The Second City that has become its legacy. Players master an ability to co-create in ensembles, using philosophies that celebrate a "Yes, And" approach. They embrace authenticity and failure, and espouse the idea of "following the follower," which allows any member of the team to assume a leadership role. For more than two decades, The Second City has taken these same principles in thousands of corporate clients, showing leaders how to apply the tools of improv to common business challenges. Here, for the first time, Second City executives Kelly Leonard and Tom Yorton describe how you can use the same skills that thrill audiences around the world to improve your emotional intelligence, increase creativity, and learn to pivot out of tight and uncomfortable situations. In this engaging, often humorous, and highly practical book, you will learn how to become a more compelling leader and a more collaborative follower by employing the seven elements of improv: Yes, And, by which you give every idea a chance to be acted on; Ensemble, reconciling the needs of individuals with those of the broader team; Co-creation, which highlights the importance of dialogue in creating new products, processes, and relationships; Authenticity, or being unafraid to speak truth to power, challenge convention, and break the rules; Failure, teaching us that not only is it okay to fail, but we should always include it as part of our process; Follow the Follower, which gives any member of the group the chance to assume a leadership role; Listening, in which you learn to stay in the moment, and know the difference between listening to understand and listening merely to respond. When we are fiercely following the tenets of improvisation, we generate ideas both quickly and efficiently, we weather storms with more aplomb, and we don't work burdened by a fear of failure. Even better, these qualities are fully transferable to our lives outside the office. More people are beginning to recognize what The Second City has known for a long time: In the midst of a revolution in how we learn, communicate, and work, professional success often rests on the same pillars that form the foundation of great comedy: Creativity, Communication, and Collaboration. That's where improvisation comes in.

Carl Reiner has been making people laugh since the days of The Dick Van Dyke Show. His showbiz bits with Mel Brooks about the 2000 Year Old Man have become the stuff of comedy legend. Jerry Seinfeld, Alan Alda, Neil Simon, Steve Allen, and Richard Lewis were all bowled over by the comic genius of The 2000 Year Old Man in the Year 2000: The Book. Now, in his wonderful new book, Carl Reiner shows off the talent and humor that have made him a comedic superstar.Filled with rich, multidimensional tales, this collection of short stories from one of America's truly great comedic minds is at once poignant, nostalgic, and laugh-out-loud funny. "How Paul Robeson Saved My Life." the story of Reiner's experiences in the army during World War II, is a darkly funny look at racism. "Lance and Gwendolyn" is a modern-day fairy tale with some surprising twists. "Dial 411 for Legal Smut" is a tongue-in-cheek look at phone sex. Whatever topic he tackles, Reiner always manages to capture the highs and lows, the follies and foibles of everyday life.

Paul Burrell served Diana, Princess of Wales, as her faithful butler from 1987 until her death in 1997. He was much more than an employee: he was her right-hand man, confidant, and friend whom Diana herself described as "the only man she ever trusted." Featuring previously unseen interior photographs and remarkably intimate details, The Way We Were flings open the doors to Kensington Palace, leading readers deep inside the private world of Princess Diana room by room, memory by memory. Marking the tenth anniversary of the princess's death, Burrell has penned a faithful and poignant tribute to "the boss" capturing as never before her vivacity and love of life, her style, her fashion, and her heart. Some images that appeared in the print edition of this book are unavailable in the electronic edition due to rights reasons.

It is an era that redefined history. As the 1790s began, a fragile America teetered on the brink of oblivion, Russia towered as a vast imperial power, and France plunged into revolution. But in contrast to the way conventional histories tell it, none of these remarkable events occurred in isolation.Now, for the first time, acclaimed historian Jay Winik masterfully illuminates how their fates combined in one extraordinary moment to change the course of civilization. A sweeping, magisterial drama featuring the richest cast of characters ever to walk upon the world stage, including Washington, Jefferson, Louis XVI, Robespierre, and Catherine the Great, The Great Upheaval is a gripping, epic portrait of this tumultuous decade that will forever transform the way we see America's beginnings and our world

In this engrossing work of history, Lee Kennett brilliantly brings General Sherman's 1864 invasion of Georgia to life by capturing the ground-level experiences of the soldiers and civilians who witnesses the bloody campaign. From the skirmish at Buzzard Roost Gap all the way to Savannah ten months later, Kennet follows the notorious, complex Sherman, who attacked the devastated the heart of the Confederacy's arsenal. Marching Through Georgia describes, in gripping detail, the event that marked the end of the Old South.

Duty First is a penetrating account of a year inside one of America's premier schools for leadership -- the United States Military Academy -- as it celebrates the bicentennial of its founding. Ed Ruggero, a former West Point cadet and professor, takes an incisive look at how this elite school builds the "leaders of character" who will command the nation's military.Writing with deep insight and superb narrative skill, Ruggero follows the cadet's tumultuous lives: the initial grueling training; the strict student hierarchy and intense classroom work; and the interaction between the lowly first-year plebes and the upper-class cadets who train them. Duty First also shows the role played by the majors, captains, and sergeants, who oversee everything that happens at this unique institution.

Americans toss out 140 million cell phones every year. We discard 2 million plastic bottles every five minutes. And our total credit-card debt as of July 2011 is $793 billion.Plus, credit cards can make you fat.The American Dream was founded on the belief that anyone dedicated to thrift and hard work could create opportunities and achieve a better life. Now that dream has been reduced to a hyperquantified desire for fancier clothes, sleeker cars, and larger homes. We've lost our way, but James Roberts argues that it's not too late to find it again. In Shiny Objects, he offers us an opportunity to examine our day-to-day habits, and once again strive for lives of quality over quantity.Mining his years of research into the psychology of consumer behavior, Roberts gets to the heart of the often-surprising ways we make our purchasing decisions. What he and other researchers in his field have found is that no matter what our income level, Americans believe that we need more to live a good life. But as our standard of living has climbed over the past forty years, our self-reported happiness levels have flatlined.Roberts isn't merely concerned with the GDP or big-ticket purchases damaging spending habits play out countless times a day, in ways big and small: he demonstrates that even the amount we spend at our favorite fast-food joint increases anywhere from 60 to 100 percent when we use a credit card instead of cash. Every time we watch TV or turn on a radio we're exposed to marketing messages (experts estimate up to 3,000 of them daily). Consumption is king, and its toll is not just a financial one: relationships are suffering, too, as materialism encroaches on the time and value we give the people around us.By shedding much-needed light on the science of spending, Roberts empowers readers to make smart changes, improve self-control, and curtail spending. The American Dream is still ours for the taking, and Shiny Objects is ultimately a hopeful statement about the power we each hold to redefine the pursuit of happiness.

In May 1943, Allied sea and air forces won a stunning, dramatic, and vital victory over the largest and most powerful submarine force ever sent to sea, sinking forty-one German U-boats and damaging thirty-seven others. It was the forty-fifth month of World War II, and by the end of May the Germans were forced to acknowledge defeat and recall almost all of their remaining U-boats from the major traffic lanes of the North Atlantic. At U-Boat Headquarters in Berlin, despondent naval officers spoke of "Black May." It was a defeat from which the German U-boat fleet never recovered.Black May is a triumph of scholarship and narrative, an important work of history, and a great sea story. Acclaimed historian Michael Gannon, author of Operation Drumbeat, has done enormous research and produced the most thoroughly documented study ever done of these battles. In his compelling historical saga, the people are as significant as the technical information.Given the strategic importance of the events of May 1943, it is natural to ask, How did Black May happen and whyWho or what was responsibleWere new Allied tactics adopted or new weapons employed?This book answers those questions and many others. Drawing on original documents in German, British, U.S., and Canadian archives, as well as interviews with surviving participants, Gannon describes the exciting sea and air battles, frequently taking the reader inside the U-boats themselves, aboard British warships, onto the decks of torpedoed merchant ships, and into the cockpits of British and U.S. aircraft.Throughout, Gannon tells the Black May story from both the German and Allied perspectives, often using the actual words of captains and crews. Finally, he allows the reader to "listen in" on secretly recorded conversations of captured U-boat men in POW quarters during that same incredible month, giving intimate and moving access to the thoughts and emotions of seamen that is unparalleled in naval literature. Rarely, if ever, has the U-boat war been presented so accurately, so graphically, and so personally as in Black May.

The quintessential self-made man, master of brand identity, New York Times bestselling author, and award-winning executive KISS's Gene Simmons shares his manifesto for business success.KISS did not become one of the most successful rock bands in history by accident. Long before he first took the stage, Gene Simmons had a clear-cut operating plan for the business. Over the past forty years, KISS has sold more than 100 million CDs and DVDs worldwide and manages 5,000 licensed merchandise items from comic books and coffins to action figures and video games. The band received a star on the Hollywood Walk of Fame, and in 2014 was inducted into the Rock and Roll Hall of Fame. In addition to KISS, Simmons's lucrative ventures include two hit reality shows, a professional sports team, a restaurant chain, and a record label. A recipient of the Forbes Lifetime Achievement Award, this brilliant executive runs all of his businesses on his own no personal assistant, few handlers, and as little red tape as possible.In Me, Inc., Simmons gives aspiring entrepreneurs the critical tools they need to succeed. He discusses how to build a solid business strategy, harness the countless tools available in the digital age, educate yourself, and be the architect for the business entity that is you. Inspired by The Art of War, Me, Inc. is organized around thirteen specific, easy-to-understand principles for success "The Art of More" drawn from Simmons's own triumphs and failures. From finding the confidence necessary to get started, to surrounding yourself with the right people, to knowing when to pull the plug and when to double-down, these principles can help you attain the freedom and wealth of your dreams.

This 54th edition of the Society of Illustrators Annual represents the very best work created throughout the year. These volumes have been collected and treasured for decades by those interested in the art of illustration, and are not only an invaluable source for art buyers, but also keep professional artists abreast of current trends and serve as inspirational teaching tools for art students and those entering the field.Highlights include: Revealing commentary by individual artists describing the creative process behind their works. Gold and Silver Medal winners in seven categories. Biographies of the artists elected to the prestigious Illustrators Hall of Fame, along with examples of their work. Profiles of the Hamilton King Award and the Richard Gangel Art Director Award winners.

City Parks illuminates the spirit and beauty of the world's most loved city parks: an extraordinary visual and poetic journey from London to Brooklyn, Calcutta to Chicago, and Paris to San Francisco, captured in breathtaking photographs and the evocative words of celebrated writers and personalities.

This first-ever book of its kind, Designing for the Greater Good, features hundreds of illustrated examples of the best nonprofit and cause-related design worldwide, plus 24 inspiring case studies and insights into great nonprofit branding campaigns. A comprehensive resource for designers, creative professionals, marketers, corporate communications departments and nonprofit leaders, this book showcases work from a variety of sectors including Family and Community, Animal Causes, Health, Human Rights, Environmental Awareness, Spirituality, and the Arts. The 24 case studies feature interviews with the designers for such campaigns as the Avon Walk for Breast Cancer, The Hurricane Katrina Poster Project and Get London Reading. Materials presented in Designing for the Greater Good include: cause-specific campaigns and case studies; logos and branding for nonprofits; websites, posters, brochures, advertising, and marketing materials for cause-related events and nonprofits; packaging; invitations for fundraisers and events.

Cutting-edge, user-friendly, and comprehensive: the revolutionary guide to the brain, now fully revised and updatedAt birth each of us is given the most powerful and complex tool of all time: the human brain. And yet, as we well know, it doesn't come with an owner's manual until now. In this unsurpassed resource, Dr. Pierce J. Howard and his team distill the very latest research and clearly explain the practical, real-world applications to our daily lives. Drawing from the frontiers of psychology, neurobiology, and cognitive science, yet organized and written for maximum usability, The Owner's Manual for the Brain, Fourth Edition, is your comprehensive guide to optimum mental performance and well-being. It should be on every thinking person's bookshelf. What are the ingredients of happinessWhich are the best remedies for headaches and migrainesHow can we master creativity, focus, decision making, and willpowerWhat are the best brain foodsHow is it possible to boost memory and intelligenceWhat is the secret to getting a good night's sleepHow can you positively manage depression, anxiety, addiction, and other disordersWhat is the impact of nutrition, stress, and exercise on the brainIs personality hard-wired or fluidWhat are the best strategies when recovering from trauma and lossHow do moods and emotions interactWhat is the ideal learning environment for childrenHow do love, humor, music, friendship, and nature contribute to well-beingAre there ways of reducing negative traits such as aggression, short-temperedness, or irritabilityWhat is the recommended treatment for concussionsCan you delay or prevent Alzheimer's and dementiaWhat are the most important ingredients to a successful marriage and familyWhat do the world's most effective managers know about leadership, motivation, and persuasionPlus 1,000s more topics!

Who can forget the over-the-top, white-on-white, high-gloss interiors through which Fred Astaire danced in Top HatThe modernist high-rise architecture, inspired by the work of Frank Lloyd Wright, in the adaptation of Ayn Rand's The FountainheadThe lavish, opulent drawing rooms of Martin Scorsese's The Age of InnocenceThrough the use of film design called both art direction and production design in the film industry movies can transport us to new worlds of luxury, highlight the ornament of the everyday, offer a vision of the future, or evoke the realities of a distant era. In Designs on Film, journalist and interior designer Cathy Whitlock illuminates the often undercelebrated role of the production designer in the creation of the most memorable moments in film history. Through a lush collection of rare archival photographs, Whitlock narrates the evolving story of art direction over the course of a century from the massive Roman architecture of Ben-Hur to the infamous Dakota apartment in Rosemary's Baby to the digital CGI wonders of Avatar's Pandora.Drawing on insights from the most prominent Hollywood production designers and the historical knowledge of the venerable Art Directors Guild, Whitlock delves into the detailed process of how sets are imagined, drawn, built, and decorated. Designs on Film is the must-have look book for film lovers, movie buffs, and anyone looking to draw interior design inspiration from the constructions and confections of Hollywood. Whitlock lifts the curtain on movie magic and celebrates the many ways in which art direction and set design allow us to lose ourselves in the diverse worlds showcased on the big screen.

Seeing is believing . . . The Smash Hit SuperFreakonomics is now Bigger and Better SuperFreakonomics was an instant New York Times bestseller that caused a media uproar, continuing the amazing success begun with the groundbreaking, worldwide sensation Freakonomics.With the Illustrated Edition, Steven D. Levitt and Stephen J. Dubner bring alive their smart thinking and great storytelling with an explosion of visual evidence, including: A by-the-numbers tally of a high-priced call girl's career, and a tracking sheet from an intensive survey of Chicago street prostitutes. A visual quiz that lets you pit your memory against the memory of a chess grand master. Images of the hurricane-killing machine and other geo-engineering inventions described in SuperFreakonomics. A look into whether doctors are better at saving lives in TV dramas or in real hospitals. Whether probing the intricacies of sex change oper-ations, the effectiveness of child car seats, or what really motivates people to do good, the Illustrated Edition of SuperFreakonomics employs photographs, drawings, and graphs that will lead readers to see the world in a bold, fresh way.

The official, full-color, illustrated, behind-the-scenes companion to the lavish hit ITV and PBS television series Mr. Selfridge that vividly brings into focus the remarkable man and his time. Set at the crossroads between the old and the new—when the Victorian and Edwardian eras gave way to the modern age—Mr. Selfridge illuminates the passions, drama, tensions, and promise of the early twentieth century, embodied in one charming, dynamic, self-made man: department store tycoon Harry Gordon Selfridge. Mr. Selfridge follows a colorful cast of characters whose lives and fortunes are entangled with the founder of the magnificent department store that bears his name: Selfridge’s. American retail visionary Harry Selfridge moves to London in 1906 with his family to establish the most ambitious department store the world had ever seen. While his dreams inspire many, they also challenge the staid conventions of British society. A saga bursting with love affairs, class divisions, cultural clashes, ambition, betrayals, and secrets, Mr. Selfridge is set in an era when women reveled in a new sense of freedom and modernity. A charming, dynamic, brilliant, and forceful man who enjoys and respects women, Harry opens the doors of his opulent department story on London's famed Oxford Street to indulge, empower and celebrate them, changing the way the British—and the world—shopped forever. Including a foreword by series producer Andrew Davies, this official illustrated companion to the series—the biggest ITV-produced drama of all time—takes fans on a journey through the world of the series, Selfridge’s, and the larger-than-life entrepreneur, husband, lover, and family man behind it. Rich with historical detail, The World of Mr. Selfridge examines the real man and the fictional character based on him, his relationship with his family, his genius for retail, and his flagship store, including its departments and changing fashions in the early twentieth century. Complete with hundreds of gorgeous photographs, The World of Mr. Selfridge takes a closer look at the cast and their characters over the first two seasons, and looks ahead to series three, which begins in 1919—when Harry’s life really begins to unravel.

A behind-the-scenes look at the hugely popular and often controversial world of women's tennis featuring such household names as Venus and Serena Williams and Anna Kournikova. At a time when attendance and TV ratings for women's tennis are at an all-time high, Sports Illustrated writer L.Jon Wertheim, draws on his investigative talents and knowledge of the game to infiltrate the heretofore closed locker rooms of the women's tour and chronicle this remarkable era in the sport's history. With a narrative sweep that rockets along like a Venus Williams serve, it takes the reader from the year's first Grand Slam tournament--where a top player ignited a firestorm of controversy when she decided to come out-- to Venus' epochal victory at Wimbledon to the U.S. Open where Serena Williams defends her title and all the whistle-stop tournaments in between where the Russian vixen Anna Kournikova sent hormonally challenged teenagers, not to mention male sportswriters, into a frenzy, Venus Envy offers the reader the equivalent of a center-court seat and an all-access locker room pass. The book will contain a wealth of previously unreported, inside-the-locker room anecdotes about the marquee names in women's tennis and should engender much off-the-book-page coverage. There are more identifiable stars than ever before and the rivalries are intense and often rancorous. The book will even appeal to those readers with only a passing interest in tennis since many of the players have transcended the sport, appearing on the covers of magazine like GQ, Rolling Stone and Vogue.

A fireplace on wheelsA chandelier light by XeroxA shrink-wrapped designer closetThese are just a few of the more than one hundred innovative projects in Living in a Nutshell, a DIY guide of decorating ideas that fool the eye into seeing and believing a little lair is larger and more glamorous than its four walls. Here are fresh ideas for enhancing every living area of a tiny space. All are simple, affordable, portable, and big on style. An illustrated survival tool kit as well as extensive listings of untapped, off-the-beaten-track design resources and a select buying guide round out this invaluable book.