The Collins College Outline for Introduction to Business provides students with a detailed overview of the basic business studies curriculum. This guide covers business foundations, the global economy, company structure and formation, personnel and production management, labor-management relations, marketing concepts and logistics, statistical analysis, financial strategies, careers in business, and much more. Completely revised and updated by Dr. H. James Williams, Introduction to Business includes practical "test yourself" sections with answers and complete explanations at the end of each chapter. Also included are bibliographies for further reading, as well as charts, graphs, and illustrations.The Collins College Outlines are a completely revised, in-depth series of study guides for all areas of study, including the Humanities, Social Sciences, Mathematics, Science, Language, History, and Business. Featuring the most up-to-date information, each book is written by a seasoned professor in the field and focuses on a simplified and general overview of the subject for college students and, where appropriate, Advanced Placement students. Each Collins College Outline is fully integrated with the major curriculum for its subject and is a perfect supplement for any standard textbook.

For the past thirty years, Steve Miller has done the messy, unpleasant work of salvaging America's lost companies with such success that the Wall Street Journal has dubbed him "U.S. Industry's Mr. Fix It." From his very first crisis assignment as point man for Lee Iaccoca's rescue team at Chrysler, Miller built an international reputation while fixing major problems in such varied industries as steel, construction, and health care. Most recently, as chairman and CEO of the bankrupt automotive parts manufacturer Delphi Corporation, he has confronted head-on the major issues threatening the survival of Detroit's Big Three. A battle is being fought in the heart of industrial America or what is left of it Miller observes. In the auto industry as well as every manufacturing corporation, management and labor are at loggerheads over wages and the skyrocketing costs of employee benefits. The way out of this battle is often painful and Miller is deeply aware of the high price individual workers and many communities have had to pay as a result.In this frank and unsparing memoir, Miller reveals a rarely seen side of American management. Miller recounts the inside story of the many turnaround jobs that have led to his renown as Mr. Fix It. But he also paints an intimate picture of his relationship with Maggie Miller, his wife of forty years, with whom Miller shares the credit for his success. Described by Miller as "my mentor and tormentor," Maggie served as his most trusted adviser and kept him focused on what truly matters until her death from brain cancer in 2006. A deeply moving personal story and timely snapshot of the state of American manufacturing and what it will take to restore it to profitability, The Turnaround Kid is Steve Miller's fascinating look at his education as an American executive.

Hollywood's survivors share their secrets to success -- where, they came from, how they made it, and how you can too In a heyday of reality television and overnight stardom, it's easy to forget that most players had to work hard to make it big. How I Broke into Hollywood brings together dozens of Tinseltown's greatest success stories, from legends Sydney Pollack and Lalo Schifrin to rising starlet Erika Christensen to über-producer Gavin Polone. Icons of their industry -- writers, actors, directors, designers, cinematographers, executives and more -- they were once outsiders themselves, and their beginnings have all the grit and glamour of the best Hollywood films. Among the figures profiled: Comedian Bernie Mac, whose earliest stand-up shows were on subway cars and at funeral parties. Actor Charles Dutton, who was convicted of manslaughter at age seventeen, then went on to the Yale School of Drama and a brilliant career on stage, screen, and television. Actor Peter Gallagher, who suffered a crippling bout of stage fright moments before leaping onstage as Snoopy -- but whose jitters moved him to a performance that brought the audience to its feet and launched his career. Superagent Jay Kanter, who started out as a mailroom guy -- before nabbing Marlon Brando as his first star client. Producer Caryn Mandabach, whose first job was making beer runs for the production guys at the Olympic Auditorium -- but who paid attention and soon was developing such hits as The Cosby Show, Roseanne, and That '70s Show. Director John Landis, who hunted down his first job as a production assistant by buying a one-way ticket to London, then hitchhiking and hopping trains all the way to the set . . . in Yugoslavia. How I Broke into Hollywood shares the voices of nearly fifty Hollywood survivors as they revisit the highs and lows of their careers in their own words, dishing dirt and imparting the wisdom they gained along the way. We learn what drew them to the industry and what made them stay, what inspired and appalled them, and what secrets propelled them to professional stardom. (Hint: a good attitude -- and an unflappable ego -- don't hurt.)The road to success is a bumpy, angst-ridden, star-studded thrill ride -- but for these insiders, at least, it was worth every pitfall and lesson learned. Often hilarious, always instructive, How I Broke into Hollywood is an irresistible read for anyone fascinated by those who've made it big . . . and for people everywhere hoping to make it big themselves.

In the 1970s and 1980s, before he earned national acclaim for his award-winning novels, Pete Dexter was a newspaper columnist. Every week, in a few hundred words, Dexter cut directly to the heart of the American character at a time of national turmoil and crucial change. With haunting urgency, his columns laid bare the violence, hypocrisy, and desperation he saw on the streets of Philadelphia and in the places he visited across the country. But he reveled, too, in the lighter side of his own life, sharing scenes with the indefatigable Mrs. Dexter, their young daughter, and a series of unforgettable creatures who strayed into their lives. No matter what caught Dexter's eye, it was illuminated by his dark, brilliant humor. Collected here for the first time are eighty-two of the best of those spellbinding, finely wrought pieces with a new introduction by the author assembled by Rob Fleder, editor of the bestselling Sports Illustrated 50th Anniversary Book. Paper Trails is searing, heart-breaking, and irresistibly funny, sometimes all at once. As Pete Hamill says in his foreword, these essays "are as good as it ever gets."

With his career at a standstill and his golf game a shadow of its former mediocrity, TV writer and ESPN.com contributor Bob Smiley decided the time had come to turn to the one person who might be able to help: Tiger Woods. So, in January of 2008, Smiley set out to follow the game's greatest player from the gallery for every hole of an entire season and to absorb all that he could.Smiley traveled from the seaside cliffs of San Diego to the deserts of Dubai, through the hallowed gates of Augusta National, and on to arguably the greatest U.S. Open of all time back at Torrey Pines, where, in a legendary duel with charismatic journeyman Rocco Mediate, Woods won his fourteenth major on one leg.Smiley chronicles every dramatic and often hysterical moment of his journey with Tiger, including his off-course run-ins with Arabian sandstorms, ex-con ticket scalpers, and the motley assortment of strangers who became friends along the way.Told from the perspective of a true golf fan, Follow the Roar is a once-in-a-lifetime adventure through the most spectacular and inspiring season in Tiger Woods's celebrated career. In addition to the thrill of witnessing all 604 holes Woods played in '08, Smiley found in Tiger both inspiration and the gutsy embodiment of what it really means to be an athlete and a man.

Every general manager today all the way up to the CEO is expected by his or her stakeholders to achieve new breakthroughs in performance and fast. Those who don't make visible progress toward that goal within the first year or two will likely find themselves looking for another job. It is precisely because of this growing breakthrough imperative that managers today, whether in corporations or nonprofits, need to get off to a fast start. They don't have time for mistakes or for going back and redoing what they should have done right in the first place. But, despite the intensity of these pressures, despite the high expectations and short time frames, a number of CEOs and general managers turn in truly exceptional results. How do they meet and exceed the breakthrough imperativeTo answer this question, consultants and former managers Mark Gottfredson and Steve Schaubert interviewed more than forty CEOs from both industry and the nonprofit sector, conducted an intensive study of what successful managers do right and what some do wrong and drew on their own combined fifty-plus years of experience at Bain & Company, where their insights have consistently been found in the pages of the Harvard Business Review. Together they came up with the four straightforward principles deceptively simple yet remarkably powerful that everyone must follow to succeed at achieving breakthrough results: 1. Costs and prices always decline2. Competitive position determines options3. Customers and profit pools don't stand still4. Simplicity gets results Although seemingly simplistic, mastering these four laws means mastering the basics of great management a foundation on which to build the rest of one's management strategy. Whether you're managing a small work group or a multinational corporation, a single division or an entire nonprofit, The Breakthrough Imperative presents these core laws of business to help you determine where you are, just how far you can go, and how to get there with stellar results.

Through 150 striking color photographs, Obama: The Historic Campaign in Photographs charts the road to Barack Obama's nomination as the first African American to lead the presidential ticket of a major party. Announcing his campaign in Springfield, Illinois, on February 10, 2007, Obama stood on the grounds of the Old State Capitol, where Abraham Lincoln delivered his famous "House Divided" speech against slavery in 1858. During an eighteen-month campaign, from the snows of Iowa to the hunt for Democratic "superdelegates," this junior senator from Chicago confounded the party establishment and rewrote the playbook on modern presidential campaigning. This amazing collection of photographs captures the public and private moments of his journey, and offers a unique window into one of the great triumphs in American politics.

In 1692 Puritan Samuel Sewall sent twenty people to their deaths on trumped-up witchcraft charges. The nefarious witch trials in Salem, Massachusetts represent a low point of American history, made famous in works by Longfellow, Nathaniel Hawthorne (himself a descendant of one of the judges), and Arthur Miller. The trials might have doomed Sewall to infamy except for a courageous act of contrition now commemorated in a mural that hangs beneath the golden dome of the Massachusetts State House picturing Sewall's public repentance. He was the only Salem witch judge to make amends.But, remarkably, the judge's story didn't end there. Once he realized his error, Sewall turned his attention to other pressing social issues. Struck by the injustice of the New England slave trade, a commerce in which his own relatives and neighbors were engaged, he authored "The Selling of Joseph," America's first antislavery tract. While his peers viewed Native Americans as savages, Sewall advocated for their essential rights and encouraged their education, even paying for several Indian youths to attend Harvard College. Finally, at a time when women were universally considered inferior to men, Sewall published an essay affirming the fundamental equality of the sexes. The text of that essay, composed at the deathbed of his daughter Hannah, is republished here for the first time.In Salem Witch Judge, acclaimed biographer Eve LaPlante, Sewall's great-great-great-great-great-great-granddaughter, draws on family lore, her ancestor's personal diaries, and archival documents to open a window onto life in colonial America, painting a portrait of a man traditionally vilified, but who was in fact an innovator and forefather who came to represent the best of the American spirit.

In 2005 Uzodinma Iweala stunned readers and critics alike with Beasts of No Nation, his debut novel about child soldiers in West Africa. Now his return to Africa has produced Our Kind of People, a non-fiction account of the AIDS crisis every bit as startling and original. HIV/AIDS has been reported as one of the most destructive diseases in recent memory tearing apart communities and ostracizing the afflicted. But the emphasis placed on death, destruction, and despair hardly captures the many and varied effects of the epidemic, or the stories of the extraordinary people who live and die under its watch.Our Kind of People opens our minds to these stories, introducing a new set of voices and altering the way we speak and think about disease. Iweala embarks on a remarkable journey through his native Nigeria, meeting individuals and communities that are struggling daily to understand both the impact and meaning of HIV/AIDS. He speaks with people from all walks of life the ill and the healthy, doctors, nurses, truck drivers, sex workers, shopkeepers, students, parents, and children. Their testimonies are by turns uplifting, alarming, humorous, and surprising, and always unflinchingly candid. Integrating his own experiences with these voices, Iweala creates at once a deeply personal exploration of life, love, and connection in the face of disease, and an incisive critique of our existing ideas of health and happiness.Beautifully written and heartbreakingly honest, Our Kind of People goes behind the headlines of an unprecedented epidemic to show the real lives it affects, illuminating the scope of the crisis and a continent's valiant struggle.

Veuve Clicquot champagne epitomizes glamour, style, and luxury. In The Widow Clicquot, Tilar J. Mazzeo brings to life for the first time the fascinating woman behind the iconic yellow label: Barbe-Nicole Clicquot Ponsardin, who, after her husband's death, defied convention by assuming the reins of the fledgling wine business they had nurtured together. Steering the company through dizzying political and financial reversals, she became one of the world's first great businesswomen and one of the richest women of her time. As much a fascinating journey through the process of making this temperamental wine as a biography of a uniquely tempered woman, The Widow Clicquot is the captivating true story of a legend and a visionary.

What triggers fascination, and how do companies, people, and ideas put those triggers to useWhy are you captivated by some people but not by othersWhy do you recall some brands yet forget the restIn a distracted, overcrowded world, how do certain leaders, friends, and family members convince you to change your behaviorFascination: the most powerful way to influence decision making. It's more persuasive than marketing, advertising, or any other form of communication. And it all starts with seven universal triggers: lust, mystique, alarm, prestige, power, vice, and trust. Fascination plays a role in every type of decision making, from the brands you choose to the songs you remember, from the person you marry to the employees you hire. And by activating the right triggers, you can make anything become fascinating.To explore and explain fascination's irresistible influence, Sally Hogshead looks beyond marketing, delving into behavioral and social studies, historical precedents, neurobiology and evolutionary anthropology, as well as conducting in-depth interviews and a national study of a thousand consumers, to emerge with deeply rooted patterns for why, and how, we become captivated.Hogshead reveals why the Salem witch trials began with the same fixations as those in Sex and the City. How Olympic athletes are subject to obsessions similar to those of fetishists. How a 1636 frenzy over Dutch tulip bulbs perfectly mirrors the 2006 real estate bubble. And why a billion-dollar "Just Say No" program actually increased drug use among teens, by activating the same "forbidden fruit" syndrome as a Victoria's Secret catalog.Whether you realize it or not, you're already using the seven triggers. The question is, are you using the right triggers, in the right way, to get your desired resultThis book will show you.

From the critically acclaimed author of Crazy '08 comes the thrilling true story of the most colorful and notorious law firm in American history. Scoundrels in Law offers an inside look at crime and punishment in the nineteenth century, and a whirlwind tour of the Gilded Age. Gangsters and con men. Spurned mistresses and wandering husbands. Strippers and Broadway royalty. Cat killers and spiritualists. These were the friends and clients of Howe Hummel, the most famous (and famously rotten) law firm in nineteenth-century America.The partners gloried in their reputation and made a rich living from it. William Howe left London a step ahead of the law to find his destiny defending the perpetrators of murder and mayhem in post-Civil War New York, in an age of really good murders. A dramatic, diamond-encrusted presence, Howe was one of the great courtroom orators of his era, winning improbable acquittals time after time.Abraham Hummel enjoyed a quieter but perhaps more fearsome notoriety, shaking down high society so well and so often that receiving an envelope with the law firm's name on it became almost a rite of passage.The partners bestrode Gilded Age New York with wit and brio, and everyone from Theodore Roosevelt to Lola Montez had a part in their story. In Howe Hummel's prime, it would not have been unusual to see a leading politician, a pickpocket, a Broadway star, a bank robber, and a socialite all crowded together into the waiting room of their offices, located conveniently across the street from the city jail. Howe and Hummel were not particularly good men. They were perfectly ready even eager to lie, cheat, and bribe on behalf of their clients. They did stop short of murder, though, a principle that played a critical role when the famous firm imploded in a truly spectacular web of deceit gone wrong.Through the windows of the dingy premises of Howe Hummel, readers can glimpse the Gilded Age in all its grime and grandeur. Cait Murphy restores this once-famous duo to their rightful place in the pantheon of great American characters.

Time is not money.Time is more important than money. Today's customers are overwhelmed, overworked, and overstressed, and it seems that everyone from CEOs to soccer moms is short on time and inundated with information. As a result, despite the availability of 24/7 commerce and countless ways of engaging people in our multiscreen (mobile, TV, and PC) economy, companies find it more difficult than ever to claim even a fraction of the 1,440 minutes in their customers' precious 24 hours. In The 24-Hour Customer, Adrian C. Ott, CEO of a successful Silicon Valley consultancy, argues that companies need to strategically harness the ebbs and flows of customer time and attention in order to win in today's competitive landscape. She explores the economics of time and attention, including why customers will devote hours addicted to social networks, yet will say "I have no time!" to other offerings. Based on extensive research and real-world results with market-leading companies, this book provides tools, such as Time-Value Tradeoffs and Time-ographics, that pinpoint opportunities to increase revenue and gain market traction. Filled with fascinating case studies from companies like Johnson Johnson, Amazon, and iPhone app start-ups, The 24-Hour Customer offers fresh ideas for capitalizing on the elements of time, attention, and value to innovate never-before-considered products, services, and programs for today's ber-connected, multitasking customer. Readers will discover how: Zipcar utilized time-slicing to redefine automobile ownership and grew by 70 percent, while the auto industry struggled in 2009; Netflix, Hulu, and others time-shifted to movies on-demand, ultimately restructuring the entertainment industry; P&G leveraged inattention by enabling habit-formation for some of its most successful brands. This book shares the latest strategic weapons for achieving market leadership and will change the way executives think about their businesses and their customers.

Award-winning journalist and leading consumer advocate William J. McGee offers a shocking, essential exposé that reveals the real state of the "friendly skies."From outsourced call centers in India to the Alabama location where all lost baggage ends up, William J. McGee crisscrossed the country and traveled around the globe immersing himself deep into the world of commercial airlines. And what he found was shocking.McGee interviewed countless industry insiders pilots, TSA security screeners, FAA inspectors, legislators, the CEOs of the major carriers, and even Ralph Nader and Steven Slater, the disgruntled flight attendant who famously jettisoned a JetBlue flight. Here he reveals how airline executives are cutting costs in "a mad race to the bottom" by delegating flights to second-tier regional airlines and outsourcing critical aircraft maintenance and repairs to unlicensed "mechanics" in China, Singapore, Mexico, and El Salvador. And while the U.S. airlines have raked in tens of billions of dollars for checked baggage alone in recent years, our skies (and our airports) are not getting any safer. What's more, McGee explains how both political parties and all branches of the U.S. government have conspired to place corporate interests above the interests of consumers, workers, the nation's economy, and even the planet itself. Attention All Passengers will change the way you view the airline industry and make you think twice the next time you see the fasten seat belts sign.

Raised in small-town Arkansas, Billy Bob Thornton grew up amid a rich storytelling tradition. See, the South is just different than other places. . . . You can feel the ghosts there. As a kid, he would sit on the porch listening to his family or some old man down the road spinning yarns about colorful neighbors. These stories didn't have to be made up. The characters were already there, so the stories just came out of the characters we knew. Thus was borne his Oscar-winning masterpiece Sling Blade and now The Billy Bob Tapes a narrative based on late-night conversations with Kinky Friedman and other friends who gathered 'round to hear Billy mine a cave full of ghosts. Billy grew up shooting squirrels, playing drums in VFW clubs, and dreaming of rock 'n' roll stardom or pitching for the St. Louis Cardinals. Then at sixteen he took a drama class to meet chicks and met Mrs. Treadway, who noticed the young man's talent and encouraged him as an actor and writer. "You don't know what it's like to be a drama teacher in a small town in Arkansas where nobody really cares," she said, "but let me tell you something. You can do this." Everything I've accomplished since, I can trace back to this woman, Maudie Treadway.The colorful characters, stories, and experiences of his youth would find their way into Billy's work, in his films and music, and in his perspective and attitude. It's like the old saying goes: you can take the boy out of the hills, but you can't take the hills out of the boy. That boy did leave the hills for Hollywood Hills. A true fish out of water, he recalls stories of miserable jobs, the cheapest accommodations, and physical hunger but also a devoted writing partner Tom Epperson, a life-changing acting teacher in L.A., and a compassionate nurse who snuck him milk shakes when he was near starvation. But there was always the dream of being an actor, and his fortunes turned when he served hors d'oeuvres as a catering waiter to legendary director Billy Wilder, who advised him, "Write about your interesting life." Billy's long career in Hollywood yields stories of inspired collaborations and failed ones, true friendships with other actors and musicians, and good friends gone too soon. In The Billy Bob Tapes, he reflects on the critics, the culture around fame, and the challenges of conveying an artistic vision in film. Most striking is Billy's clear-eyed perspective about the magic of entertainment, and how we perceive it in a rapidly changing world. With passion, unvarnished honesty, wry humor, and a little help from friends Angelina Jolie, Robert Duvall, Dwight Yoakam, Tom Epperson, and Daniel Lanois, Billy Bob finally talks.

But for the Guinness family a happy ending looks out of reach. Olly and Mae's marriage is crumbling, their teenage daughter Evie is on a mission to self-destruct and their beloved Pops is dying of cancer. Their once strong family unit is slowly falling apart. But Pops has one final gift to offer his beloved family – a ray of hope to cling to. As his life's journey draws to a close, he sends his family on an adventure across Europe in a camper van, guided by his letters, his wisdom and his love. Because Pops knows that all his family need is time to be together, to find their love for each other and to find their way back home… What readers are saying about Carmel Harrington: ‘Carmel Harrington…will make you see life in a different way’ – Woman’s Way ‘A wonderfully life-affirming, heart-warming book. Carmel Harrington writes with such honesty, you'd have to be made of stone not to laugh and cry’ – New York Times bestselling author Hazel Gaynor ‘I always feel a little richer for having read one of Carmel’s books…this inspiring and emotional family-centred read stole my heart’ – Between the Lines

Can I Let You Go? is the true story of Faye, a wonderful young woman who may never be able to parent her unborn child. Faye is 24, pregnant, and has learning difficulties as a result of her mother’s alcoholism. Faye is gentle, childlike and vulnerable, and normally lives with her grandparents, both of whom have mobility problems. Cathy and her children welcome Faye into their home and hearts. The care plan is for Faye to stay with Cathy until after the birth when she will return home and the baby will go for adoption. Given that Faye never goes out alone it is something of a mystery how she ever became pregnant and Faye says it’s a secret. To begin with Faye won’t acknowledge she is pregnant or talk about the changes in her body as she worries it will upset her grandparents, but after her social worker assures her she can talk to Cathy she opens up. However, this leads to Faye realizing just how much she will lose and she changes her mind and says she wants to keep her baby. Is it possible Faye could learn enough to parent her child? Cathy believes it is, and Faye’s social worker is obliged to give Faye the chance.

The heartbreaking true story of a young, troubled mother who needed help. The sixteenth fostering memoir by Cathy Glass. It’s a big, exciting moment for Laura when she decides to finally take her new baby out to the school playground for the first time ever. What should be a happy, magical moment quickly sours, however, when Laura suddenly feels queasy and runs off back home. None of the other schoolyard mothers seem to notice this troubled, struggling woman – apart from Cathy. But when Cathy tries to help, she finds herself hitting wall after wall. Laura needs medical help but refuses to see a doctor. Her own cold mother refuses to help. It is left to Cathy to try and bring light to this dark and dangerous place.

Can I Let You Go? is the true story of Faye, a wonderful young woman who may never be able to parent her unborn child. Faye is 24, pregnant, and has learning difficulties as a result of her mother’s alcoholism. Faye is gentle, childlike and vulnerable, and normally lives with her grandparents, both of whom have mobility problems. Cathy and her children welcome Faye into their home and hearts. The care plan is for Faye to stay with Cathy until after the birth when she will return home and the baby will go for adoption. Given that Faye never goes out alone it is something of a mystery how she ever became pregnant and Faye says it’s a secret. To begin with Faye won’t acknowledge she is pregnant or talk about the changes in her body as she worries it will upset her grandparents, but after her social worker assures her she can talk to Cathy she opens up. However, this leads to Faye realizing just how much she will lose and she changes her mind and says she wants to keep her baby. Is it possible Faye could learn enough to parent her child? Cathy believes it is, and Faye’s social worker is obliged to give Faye the chance.

An exquisite new story to delight readers young and old, from a much-loved writer and illustrator. What do you do if you find an abandoned seal pup on a rock in the middle of the sea? Well, take it home with you to your flat, of course. At least that’s what Mr Albert Cleghorn thought, though perhaps he hadn’t considered all the complications… This is the story of what then happened to Mr Cleghorn and Charlie the seal in their determination to find a home for Charlie and, incidentally, happiness for them both. Sometimes funny, sometimes sad, Mister Cleghorn’s Seal is a classic in the making from the inimitable Judith Kerr.

Published in association with the RSPCA, the UK’s leading animal welfare charity, this practical family guide is full of expert advice on how to choose a goldfish and how best to look after it. If you already own or are planning to buy a goldfish this easy-to-use introductory guide is a must. Clearly illustrated with colour photographs throughout, it covers all aspects of daily care including sections on aquaria, ponds, maintenance, feeding and health. Published in association with the experts at the RSPCA, this book will help you ensure that you are giving your goldfish the best possible care.