The workplace around the world is changing growing increasingly multicultural, female, and younger. Experts often tell CEOs and managers what not to do, and corporate diversity programs can often appear to be like defensive measures against lawsuits and harassment charges. While technology has connected all of us as a global workforce, it has not equipped us with the capability to interact genuinely with people. In order to be successful in this new global business environment, we need to rethink the way we lead others.Flex offers a new approach a proactive strategy for managers to understand and leverage difference effectively in this new global economy.Flex shows managers how to understand the power gap the social distance between you and those in the workplace of different cultures, ages, and gender; stretch your management style and bridge the gap with more effective communication and feedback tools; and multiply the effect by teaching these skills to others and closing the power gap with clients, customers, and partners to create innovative solutions. Creating flex in a company's management style will affect all aspects of developing existing leaders, attracting future talent, and building relationships with customers in this competitive marketplace. Flex shows you how.

For most people, the Great Crash of 2008 has meant troubling times. Not so for those in the flourishing poverty industry, for whom the economic woes spell an opportunity to expand and grow. These mercenary entrepreneurs have taken advantage of an era of deregulation to devise high-priced products to sell to the credit-hungry working poor, including the instant tax refund and the payday loan. In the process they've created an industry larger than the casino business and have proved that pawnbrokers and check cashers, if they dream big enough, can grow very rich off those with thin wallets.Broke, USA is Gary Rivlin's riveting report from the economic fringes. From the annual meeting of the national check cashers association in Las Vegas to a tour of the foreclosure-riddled neighborhoods of Dayton, Ohio, here is a subprime Fast Food Nation featuring an unforgettable cast of characters and memorable scenes. Rivlin profiles players like a former small-town Tennessee debt collector whose business offering cash advances to the working poor has earned him a net worth in the hundreds of millions, and legendary Wall Street dealmaker Sandy Weill, who rode a subprime loan business into control of the nation's largest bank. Rivlin parallels their stories with the tale of those committed souls fighting back against the major corporations, chain franchises, and newly hatched enterprises that fleece the country's hardworking waitresses, warehouse workers, and mall clerks.Timely, shocking, and powerful, Broke, USA offers a much-needed look at why our country is in a financial mess and gives a voice to the millions of ordinary Americans left devastated in the wake of the economic collapse.

Dr. William Glasser offers a new psychology that, if practiced, could reverse our widespread inability to get along with one another, an inability that is the source of almost all unhappiness. For progress in human relationships, he explains that we must give up the punishing, relationship destroying external control psychology. For example, if you are in an unhappy relationship right now, he proposes that one or both of you could be using external control psychology on the other. He goes further. And suggests that misery is always related to a current unsatisfying relationship. Contrary to what you may believe, your troubles are always now, never in the past. No one can change what happened yesterday.

When Pete Jordan arrives in Amsterdam to study how to make America's cities more bicycle-friendly, he immediately falls in love with the city that already lives life on two wheels. His new bride, Amy Joy, joins Pete, and despite their financial hardships and instability, she eventually finds her own new calling as a bicycle mechanic as Pete discovers the untold history of cycling in Amsterdam.From its beginnings as an elitis t pastime in the 1890s to the street-consuming craze of the 1920s, from the bicycle's role in a citywide resistance to the Nazi occupation to the White Bikes of the 1960s and the bike fishermen of today, Jordan chronicles the evolution of Amsterdam's cycling.Part personal memoir, part history of cycling, part fascinating street-level tour of Amsterdam, In the City of Bikes is the story of a man who loves bikes in a city that loves bikes.

The human brain can actually grow and a bigger brain means better memory, creativity, speed of learning, and ability to concentrate.In Boost Your Brain, Majid Fotuhi, M.D., Ph.D., guides you through the innovative brain fitness program that he has developed for his patients at the NeurExpand Brain Center, an institute dedicated to helping people quickly sharpen their brain performance. You start the program with an assessment of your current brain health and then are given specific brain-fit strategies proven to promote brain acuity and longevity, detailing the latest scientific evidence behind each. Concrete advice is given on how to spur new cell growth, which foods help to build new synapses, what creates brain reserve, and more. Dr. Fotuhi also highlights key behaviors to avoid explaining, for example, how one common sleep disorder can shrink your brain's memory and attention centers by as much as 18 percent!Dr. Fotuhi brings together the latest brain science discoveries about neuroplasticity, which show not only that the size of the brain can be increased within a matter of weeks resulting in better focus, memory, and creativity but that the increase can be scientifically measured. Boost Your Brain is the only book that uses groundbreaking advances in neuroscience to present a clear explanation and pre*ive plan for how to access the benefits of significantly enhanced brain performance at any age.

In December 2001, as fires still burned beneath the ruins of the World Trade Center, West Point cadet Chad Jenkins and Naval Academy midshipman Brian Stann faced off at Veterans Stadium in Philadel-phia in what would become the most-watched college football game of the decade: the matchup between the Army Black Knights and the Navy Midshipmen. At opposing stadiums throughout the season, the Army and Navy teams, used to jeers from their oppo-nents' fans, had instead been greeted with standing ovations from respectful crowds who knew that these young players, military officers in training, were soon going to fight a war in the Middle East. On this day, before this momentous game, President George W. Bush along with others such as General Norman Schwarzkopf and Senator John McCain visited both locker rooms before watching the game from the sidelines.When Stann, a Navy linebacker, first came into contact with Jenkins, the Army quarterback, his team was behind by thirteen points. Yet he managed to land the perfect tackle against Jenkins. Though these two players?would not meet again for a decade, Stann and Jenkins shared the same path: both went to war. As first-class officers serving several tours of duty, they led soldiers and marines and participated in events they never imagined possible. A moving and fascinating dual profile of honor, duty, courage, and competition, All American is a thoughtful exploration of American character and values, embodied in the lives of two remarkable young men.

The moving, gripping, and tell–all autobiography of Traci Elizabeth Lords, a former child porn queen, electronica maven, and cult movie and TV star. At 14, Nora Kuzma ran away from home and ended up on the dirty streets of Hollywood. She fell in with a fast crowd, and her dreams of modelling soon landed her a spectacular centrefold in Penthouse Magazine, where at 15 she became internationally known as TRACI LORDS. From there she appeared in numerous adult films and magazines, denying her past and battling a deep addiction to cocaine and men. Three years later she got out. This is her memoir–a tale of loss, redemption, and ultimate survival as Traci Elizabeth Lords takes you into her secretive past, faces her demons, and shares her extraordinary journey of personal growth.

Red-hot advice from the redhead who doesn't pull any punches Mother, wife, and fan favorite Caroline Manzo has been through it all as one of the original breakout stars of Bravo's The Real Housewives of New Jersey. The explosive and addicting reality series has seen some of the craziest moments in Real Housewives history, but Caroline has managed to set herself apart as the levelheaded, fiercely loyal, and down-to-earth member of the cast. Now Caroline, who is known for her no-nonsense advice, "tells you something" about what it really takes to juggle three kids and a husband (and still maintain your sanity), all while living in the spotlight. Her wisdom on family, life, and love, and her shockingly honest confessions about beauty, body image, and even plastic surgery, resonate with women of every generation. Equal parts funny, sincere, and revealing, Caroline exposes the sweeter, more reflective side of herself that fans of the show might not always see. Filled with personal stories, family photos, and Caroline's characteristic humor, Let Me Tell You Something gives fans and readers an all-access, behind-the-scenes pass into the life of this real New Jersey housewife and her family, where honest advice and practical life lessons are served up as only Caroline can.

The Greatest Generation meets Bloods in this revealing oral history of the unrecognized contributions of African American veterans.Award-winning journalist Yvonne Latty never bothered to find out the extent of her father's service until it was almost too late. Inspired by his moving story -- and eager to uncover the little-known stories of other black veterans, from those who served in the Second World War to the War in Iraq -- Latty set about interviewing veterans of every stripe: men and women; army, navy, and air force personnel; prisoners of war; and brigadier generals.In a book that has sparked discussions in homes, schools, and churches across America, Latty, along with acclaimed photographer Ron Tarver, captures not only what was unique about the experiences of more than two dozen veterans but also why it is important for these stories to be recorded. Whether it's the story of a black medic on Omaha Beach or a nurse who ferried wounded soldiers by heli-copter to medical centers throughout Asia during the Vietnam War, We Were There is a must-have for every black home, military enthusiast, and American patriot.

The media coach and Emmy Award-winning correspondent Bill McGowan shares his secrets of pitch-perfect communications, showing readers how to communicate with confidence.During the pivotal moments of our lives, results are often determined not only by our actions but by our words as well. Saying the right thing the right way can make the difference between sealing the deal or losing the account, advancing your career or suffering a demotion. During these moments, it's important to be pitch perfect to use precisely the right tone to convey the right message to the right person at the right time. Such pitch-perfect moments are crucial in our personal and professional journeys. In Pitch Perfect, the renowned media coach Bill McGowan shows you how to craft just the right message. Along the way, McGowan lays out his Seven Principles of Persuasion, including: The Scorsese Principle: Hold your audience's attention with visual images. Direct the film that plays in your listener's mind. The No-Tailgating Principle: Avoid verbal fender-benders and career-wrecking moments by maintaining a safe talking distance. When in doubt, stop talking and listen. The Pasta-Sauce Principle: Cure boredom by boiling down your message, making it as rich and brief as possible. In Pitch Perfect, you'll learn how to overcome all these communication pitfalls. The Seven Principles of Persuasion are as easy to learn, implement, and master as they are effective. The right language both verbal and nonverbal can make you more confident, persuasive, and certain. It can stir people to listen closely to your every word and to remember you long after you've left the room.

In 1907, Irish immigrant William Mulholland designed and began to build one of the greatest civil engineering feats in history: the aqueduct that carried water 233 miles from the Sierra Nevada Mountains to Los Angeles allowing this small, resource-challenged desert city to grow into a modern global metropolis. Drawing on new research, Les Standiford vividly captures the larger-than-life engineer and the breathtaking scope of his six-year, $23 million project that would transform a region, a state, and a nation at the dawn of its greatest century.Mulholland, a penniless Dublin immigrant who made his way west as a stowaway on a passenger ship, personifies the American rags-to-riches tale, working from a position as a ditchdigger to become chief engineer of the Los Angeles Water Company. Confronted with a decade-long drought that threatened his adopted city's future, the self taught Mulholland found the answer in the rushing snow melt from the Eastern Sierra Nevada Mountains, nearly 250 miles away. He proposed to build an aqueduct that would outdo any such ever conceived, one that would carry an entire river from its source to Los Angeles, through mountains, over chasms, and across an alternately freezing and blistering terra incognita, because he believed it was the city's only hope.The project brought a simmering-to-this-day firestorm of protest from residents of California's Owens Valley where the waters would be taken, as well as an all-out onslaught from political opponents and vested interests in Los Angeles, who were fearful of losing their stranglehold on the city's yield. But after nine years of struggle, including the efforts of thousands of workmen many of whom lost their lives and the use of engineering techniques and strategies never previously employed, Mulholland turned the gates and loosed the waters that brought an unprecedented wave of development and prosperity to his city and the region.Though the landmark film Chinatown touched on the subject, Mulholland was characterized there as Hollis Mulwray, a colorless pipsqueak easily dispatched by archvillain and developer Noah Cross (John Houston). In real life, however, Mulholland was every bit the equal of any of his foes, a colorful, brook-no-nonsense man of the people who accomplished a feat like no other and became a hero in the process. Water to the Angels is not only a book that provides insight into the seeds of significant ecological concerns of this day, it is also a stirring story of accomplishment against all odds, all the more captivating for being true.As Robert Towne, author of the screenplay for Chinatown suggests, the subject is timeless. "I found the ubiquity of water in everyone's lives to be compelling. Everybody needs water."At a time when the importance of water is being recognized as never before considered by many experts to be the essential resource of the twenty-first century Water to the Angels brings into focus the vigor of a fabled era, the might of a larger-than-life individual, and the scale of a priceless construction project, and sheds critical light on a past that offers insights for our future.

Too many leadership failures. Too many career derailments. Too many toxic workplaces filled with disengaged, distrustful employees. Jeffrey Pfeffer, a professor at the Stanford Graduate School of Business and the author of Power, offers an incisive dissection of the multibillion-dollar leadership industry and presents ways to fix its many problems.In Leadership BS, Jeffrey Pfeffer pulls back the curtain, showing how leadership really works and why so many leadership development efforts fail. In this forthright and persuasive critique, Pfeffer argues that much of the oft-repeated wisdom about leadership is based more on hope than reality, on wishes rather than data, on beliefs instead of science. In an age when transparency is considered a virtue, Pfeffer makes the case that strategic misrepresentation isn't as harmful as you think, that breached agreements are a part of business, that immodesty is frequently a path to success, and that relying on the magnanimity of your boss is a bad bet.Using research findings from social psychology, sociology, and sociobiology, and filled with practical, actionable advice, Leadership BS encourages readers to finally stop accepting sugar-laced but toxic potions as cures and to understand the realities of organizations and human behavior.To make real change, Pfeffer argues, we need to get beyond the half-truths and self-serving stories that are so prominent in the mythology of leadership. In calling BS on so much conventional wisdom, Leadership BS offers both a provocative, scientific examination of how leadership actually works and how it doesn't and a pre*ion for leaders future and present.

A revised edition of the first book of poems by Stephen Mitchell, the renowned translator of Rilke's poetry, The Book of Job, and the Tao Te Ching. --This text refers to an out of print or unavailable edition of this title.

Evidence of the Afterlife shares the firsthand accounts of people who have died and lived to tell about it. Through their work at the Near Death Experience Research Foundation, radiation oncologist Jeffrey Long and his wife, Jody, have gathered thousands of accounts of near-death experiences (NDEs) from all over the world. In addition to sharing the personal narrative of their experiences, visitors to the website are asked to fill out a one hundred item questionnaire designed to isolate specific elements of the experience and to flag counterfeit accounts.The website has become the largest NDE research database in the world, containing over 1,600 NDE accounts. The people whose stories are captured in the database span all age groups, races, and religious affiliations and come from all over the world, yet the similarities in their stories are as awe-inspiring as they are revealing. Using this treasure trove of data, Dr. Long explains how medical evidence fails to explain these reports and why there is only one plausible explanation that people have survived death and traveled to another dimension.

On the morning of February 24, 1942, on the Black Sea near Istanbul, an explosion ripped through a decrepit former cattle barge filled with Jewish refugees. One man clung fiercely to a piece of deck, fighting to survive. Nearly eight hundred others -- among them, more than one hundred children -- perished.In Death on the Black Sea, the story of the Struma, its passengers, and the events that led to its destruction are investigated and fully revealed in two vivid, parallel accounts, set six decades apart. One chronicles the international diplomatic maneuvers and callousness that resulted in the largest maritime loss of civilian life during World War II. The other recounts a recent attempt to locate the Struma at the bottom of the Black Sea, an effort initiated and pursued by the grandson of two of the victims. A vivid reconstruction of a grim exodus aboard a doomed ship, Death on the Black Sea illuminates a forgotten episode of World War II and pays tribute to the heroes, past and present, who keep its memory alive.

James Watson, J. Craig Venter, Francis Collins, Cynthia Kenyon . . . you may not know them, but you should. They are the masterminds of genetics and biotechnology who want you to live to be 150 years old, to regenerate your heart and brain, to create synthetic life. For better or worse, they are about to alter life on earth forever.Award-winning journalist David Ewing Duncan tells the remarkable stories of cutting-edge bioscientists, revealing their quirky, uniquely fascinating, sometimes vaguely unsettling personas as a means to understand their science and the astonishing implications of their work. This book seamlessly combines myth, biography, scholarship, and wit that poses the all-important question: Can we actually trust these masterminds?

When small- and medium-sized business owners first hear George Cloutier's rules, they often think he's a madman. His controversial rules for doing business rules that aren't taught at Harvard Business School include:The best family business has one member.Weekends are for working, not playing golf or coaching.Never pay your vendors on time.Wear your control freak badge with pride.Quit denial: if your business is failing during a recession, it's your fault. As the founder and CEO of American Management Services, Cloutier has emerged as "the leading advocate for small business" (Reuters), having spent over thirty years guiding business owners through the tough choices that line the road to profitability. He and his company have worked with more than six thousand companies, averting certain ruin for some and generating seemingly impossible growth and profitability for others.Cloutier graduated from Harvard College and Harvard Business School, but the lessons in this book aren't from there. Unlike his classmates, most of whom headed straight to Wall Street, Cloutier has been on the docks at 2 a.m. counting heads of lettuce for food distributors to make sure nothing would disappear without a waybill. He's spent long, overnight hours in truck stops, making sure sticky fingers stayed out of the tills. Cloutier and his colleagues at American Management Services become personal pitt bulls to the CEOs who hire them, doing whatever it takes to bring their clients' businesses back into long-term profitability.Profits Aren't Everything, They're the Only Thing is the long- overdue wake-up call for 23 million small- and midsize business owners across America. This book serves up the hard-boiled, unadulterated truth to aspiring and established entrepreneurs, without apologies. His no-nonsense advice may be hard to hear at times, but it works.

Meet Helena Andrews, sassy, single, smart, and, yes, a bitch but Tina Fey said it best, bitch is the new black!When Helena Andrews heard this declaration on Saturday Night Live, her first reaction was How daaare youBut after a commercial break and some thought, she decided to poke at the stereotype that says "successful" and "bitch" are synonyms. Unafraid and frank, she comes to realize that being a bitch is sometimes the best way to be except, of course, when it's not. Bitch Is the New Black follows Andrews sexy, single, and a self-described smart-ass on her trip from kidnapped daughter of a lesbian to Washington, D.C., political reporter who can't remember a single senator's name. Told in Andrews's singular voice, this addictive memoir explores the roller coaster of being educated and single while trying to become an "actual adult" and find love. In these candid yet heartfelt essays, she chronicles that ride from beginning to end: a childhood spent on an all-white island, escaping via episodes of The Cosby Show; being set up with Obama's "body guy" Reggie Love by Maureen Dowd; and the shocking suicide of a best friend. Through it all, Andrews and her gang of girlfriends urge each other to "keep it moving." But no one can stay strong all the time not even the women we believe do so without trying. As Andrews says, "Despite the fact that the most recognizable woman in the United States is black, popular culture still hasn't moved past the only adjective apparently meant to describe us "strong." She is also flawed, tired, naive, greedy, gutsy, frightened, and kind: secret sides that come out in honest detail here.

A stylishly smart collection of practical advice for the busy modern womanWith information on entertaining, etiquette, housekeeping, basic home repair, decorating, sex, and beauty, this indispensable book has everything today's young woman should know-but may not! The Modern Girl's Guide to Life is a collection of all the helpful tips and secrets that get passed on from generation to generation, but many of us have somehow missed. It's full of practical, definitive advice on the basics -- the day-to-day necessities like finding a bra that fits, balancing a checkbook, making a decent cup of coffee, and hemming a pair of pants. Modern Girl guru Jane Buckingham includes loads of savvy counsel to help us feel more refined, in charge, and together as we navigate the rocky terrain that is twenty-first-century womanhood.

An entertaining and erudite history that offers a fresh look at America's first founding father, the creation of his legend, and what it means for our nation and ourselves George Washington's death on December 14, 1799, dealt a dreadful blow to public morale. For three decades, Americans had depended on his leadership to guide them through every trial. At the cusp of a new century, the fledgling nation, caught in another war (this time with its former ally France), desperately needed to believe that Washington was and would continue to be there for them.Thus began the extraordinary immortalization of this towering historical figure. In Inventing George Washington, historian Edward G. Lengel shows how the late president and war hero continued to serve his nation on two distinct levels. The public Washington evolved into an eternal symbol as Father of His Country, while the private man remained at the periphery of the national vision always just out of reach for successive generations yearning to know him as never before. Both images, public and private, were vital to perceptions Americans had of their nation and themselves. Yet over time, as Lengel shows, the contrasting and simultaneous urges to deify Washington and to understand him as a man have produced tensions that have played out in every generation. As some exalted him, others sought to bring him down to earth, creating a series of competing mythologies that depicted Washington as every sort of human being imaginable. Inventing George Washington explores these representations, shedding new light on this national emblem, our nation itself, and who we are.

Her family drove her nuts. As the only sane one in a group of crazy relatives and friends, Rachel Madison was calm, comforting...and desperatley needed someone to care for her. Her interior-design work was her refuge, and her latest client, Dr. Mark Thomas, a sexy solitary man, tempted her to go beyond a purely business relationship. Then a knock on Mark's door introduced him to a brother--and a family--he'd known nothing about. Suddenly his predictable world was askew--and only Rachel could ease his confusion. But dare she risk involvement with a man who didn't know his past...and who wondered about his future?